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Assistants & Copilots

Empower your workforce with assistants and copilots that provide real-time support, automate routine tasks, and enhance productivity. Discover the latest developments in assistant technology.

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Contact Centers
Talkdesk Introduces AI Agents for Retail As Part of Vertical PlayTalkdesk Introduces AI Agents for Retail As Part of Vertical Play

The company has been positioning itself as a go-to provider of industry-specific AI capabilities within its enterprise communications offerings.

byZeus Kerravala
Jan 29, 2025
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1 Min Read
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AI & Automation
No Jitter Roll: Box Intros AI Features, WorkJam Adds Video and AINo Jitter Roll: Box Intros AI Features, WorkJam Adds Video and AI
byMatt Vartabedian
Jan 17, 2025
1 Min Read
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Digital Workplace
AI Adoption Anxiety Ushers in the New YearAI Adoption Anxiety Ushers in the New Year
byLisa Schmeiser
Jan 16, 2025
1 Min Read
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AI & Automation
Microsoft Intros Copilot Chat; Google Cuts AI Prices for WorkspaceMicrosoft Intros Copilot Chat; Google Cuts AI Prices for Workspace
byMatthew Vartabedian
Jan 16, 2025
1 Min Read
The “Internet of Agents” Will Bring Value Through Interconnectivity
Assistants & Copilots
The “Internet of Agents” Will Bring Value Through InterconnectivityThe “Internet of Agents” Will Bring Value Through Interconnectivity
byZeus Kerravala
Dec 19, 2024
1 Min Read
No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot
Assistants & Copilots
No Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring BotNo Jitter Roll: AWS Debuts New AI Models and Much More, and Verint Launches a CX/EX Scoring Bot
byMatt Vartabedian
Dec 6, 2024
1 Min Read
No Jitter Midroll: Salesforce Launches Agentforce Testing Center
Assistants & Copilots
No Jitter Midroll: Salesforce Launches Agentforce Testing Center
No Jitter Midroll: Salesforce Launches Agentforce Testing Center
Nov 20, 2024
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1 Min Read
byMatt Vartabedian
No Jitter Midroll: Microsoft Debuts More AI Agents
Assistants & Copilots
No Jitter Midroll: Microsoft Debuts More AI Agents
No Jitter Midroll: Microsoft Debuts More AI Agents
Nov 19, 2024
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1 Min Read
byMatt Vartabedian
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
Assistants & Copilots
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot
Nov 15, 2024
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1 Min Read
byMatt Vartabedian
AI virtual agent
Assistants & Copilots
What is an AI Agent?
What is an AI Agent?
Nov 11, 2024
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1 Min Read
byNo Jitter Staff
No Jitter Roll: RingCentral Bundles AI Assistant, Moveworks Launches Agentic AI Search, Calabrio Debuts AI Quality Management Solutions
Assistants & Copilots
No Jitter Roll: RingCentral Bundles AI Assistant, Moveworks Launches Agentic AI Search, Calabrio Debuts AI Quality Management Solutions
No Jitter Roll: RingCentral Bundles AI Assistant, Moveworks Launches Agentic AI Search, Calabrio Debuts AI Quality Management Solutions
Nov 1, 2024
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1 Min Read
byMatt Vartabedian
The new Webex logo
Assistants & Copilots
No Jitter Midroll: Cisco Unveils Updates and new AI Features at WebexOne
No Jitter Midroll: Cisco Unveils Updates and new AI Features at WebexOne
Oct 23, 2024
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1 Min Read
byMatt Vartabedian
Conceptual illustration of AI for social networking
Assistants & Copilots
No Jitter Roll: Kore.ai Launches AI Products, NinjaTechAI Enhances SuperGPT AI Assistant, and HARMAN Announces ForecastGPT
No Jitter Roll: Kore.ai Launches AI Products, NinjaTechAI Enhances SuperGPT AI Assistant, and HARMAN Announces ForecastGPT
Sep 6, 2024
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1 Min Read
byHannah Warfel
Image illustrating a hand holding a phone with Copilot
Assistants & Copilots
What to Know About the Cost and Value of Microsoft Copilot
What to Know About the Cost and Value of Microsoft Copilot
Aug 26, 2024
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1 Min Read
byKevin Kieller
NLX Launches NLX Journey for Travel and Hospitality, Atomicwork Integrates with Microsoft Teams and Vonage Announces Intelligent SIP Capabilities
Assistants & Copilots
No Jitter Roll: NLX Launches NLX Journey for Travel and Hospitality, Atomicwork Integrates with Microsoft Teams and Vonage Announces Intelligent SIP Capabilities
No Jitter Roll: NLX Launches NLX Journey for Travel and Hospitality, Atomicwork Integrates with Microsoft Teams and Vonage Announces Intelligent SIP Capabilities
Jul 26, 2024
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1 Min Read
byMatt Vartabedian
How Will Every Company Invest Its AI Time Savings?
Assistants & Copilots
How Will Every Company Invest Its AI Time Savings?
How Will Every Company Invest Its AI Time Savings?
Jul 11, 2024
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1 Min Read
byLisa Schmeiser
Real-World Generative AI Applications
Assistants & Copilots
Real-World Generative AI Applications
Real-World Generative AI Applications
Jun 28, 2024
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1 Min Read
byNo Jitter Staff
What is Generative AI and How It Can Increase Productivity
Assistants & Copilots
What is Generative AI and How It Can Increase Productivity
What is Generative AI and How It Can Increase Productivity
Jun 28, 2024
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1 Min Read
byNo Jitter Staff
Three AIs Walked into a Bar…
Assistants & Copilots
Three AIs Walked into a Bar…
Three AIs Walked into a Bar…
Jun 27, 2024
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1 Min Read
byDave Michels
Generative AI: Not the Droids You Are Looking For
Assistants & Copilots
Generative AI: Not the Droids You Are Looking For
Generative AI: Not the Droids You Are Looking For
Jun 12, 2024
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1 Min Read
byDave Michels
Recalling the Dead Past
Assistants & Copilots
Recalling the Dead Past
Recalling the Dead Past
Jun 10, 2024
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1 Min Read
byDave Michels
No Jitter Roll: Amazon Connect and Tonic.ai Announce Lake-front Views, CallTower Makes Operator Connect Easier
Assistants & Copilots
No Jitter Roll: Amazon Connect and Tonic.ai Announce Lake-front Views, CallTower Makes Operator Connect Easier
No Jitter Roll: Amazon Connect and Tonic.ai Announce Lake-front Views, CallTower Makes Operator Connect Easier
May 31, 2024
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1 Min Read
byMatt Vartabedian
Generative AI Unveils a World of Limitless Contact Centers
Assistants & Copilots
Generative AI Unveils a World of Limitless Contact Centers
Generative AI Unveils a World of Limitless Contact Centers
May 20, 2024
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1 Min Read
byNoam Fine
No Jitter Roll: Genesys Debuts New AI-powered ‘Xperiences,’ Glue Sports New Threads and Microsoft's Going Places
Assistants & Copilots
No Jitter Roll: Genesys Debuts New AI-powered ‘Xperiences,’ Glue Sports New Threads and Microsoft's Going Places
No Jitter Roll: Genesys Debuts New AI-powered ‘Xperiences,’ Glue Sports New Threads and Microsoft's Going Places
May 17, 2024
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1 Min Read
byMatt Vartabedian
The new Webex logo
Assistants & Copilots
What is the Cisco AI Assistant for Webex?
What is the Cisco AI Assistant for Webex?
May 10, 2024
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1 Min Read
byNo Jitter Staff
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Assistants & Copilots
No Jitter Gen AI Editorial Policies
No Jitter Gen AI Editorial Policies
May 1, 2024
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1 Min Read
byNo Jitter Staff
Chatbots and Generative AI
Assistants & Copilots
Questioning the Future of Generative of AI
Questioning the Future of Generative of AI
Apr 11, 2024
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1 Min Read
byDave Michels
No Jitter Roll EC24 Day Three: Twilio, Calabrio, Five9, GoTo Among Those Making News
Assistants & Copilots
No Jitter Roll EC24 Day Three: Twilio, Calabrio, Five9, GoTo Among Those Making News
No Jitter Roll EC24 Day Three: Twilio, Calabrio, Five9, GoTo Among Those Making News
Mar 27, 2024
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1 Min Read
byMatt Vartabedian
AI
Assistants & Copilots
What Gen AI Insights I’ll Be Looking for at Enterprise Connect 2024
What Gen AI Insights I’ll Be Looking for at Enterprise Connect 2024
Mar 22, 2024
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1 Min Read
byEric Krapf
ServiceNow
Assistants & Copilots
No Jitter Midroll: ServiceNow’s Washington D.C. Platform Release Includes New Generative AI-based Capabilities
No Jitter Midroll: ServiceNow’s Washington D.C. Platform Release Includes New Generative AI-based Capabilities
Mar 20, 2024
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1 Min Read
byMatt Vartabedian
Digital Assistant working on computer
Assistants & Copilots
No Jitter Roll: Gen AI Dominates News with New Products from Adobe, CallRail Labs, NextPlane and more
No Jitter Roll: Gen AI Dominates News with New Products from Adobe, CallRail Labs, NextPlane and more
Feb 23, 2024
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1 Min Read
byMatt Vartabedian
The Copilot Doesn't Need to Speak in the Meeting
Assistants & Copilots
The Copilot Doesn't Need to Speak in the Meeting
The Copilot Doesn't Need to Speak in the Meeting
Feb 22, 2024
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1 Min Read
byLisa Schmeiser
Microsoft Copilot
Assistants & Copilots
Microsoft 365 Copilot: How The AI-Powered Assistant Boosts Productivity
Microsoft 365 Copilot: How The AI-Powered Assistant Boosts Productivity
Dec 21, 2023
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1 Min Read
byNo Jitter Staff
No Jitter Roll: Salesforce Improves Einstein, Sprinklr Makes Business More Conversant, Helpshift Adds Multilingual Support
Assistants & Copilots
No Jitter Roll: Salesforce Improves Einstein, Sprinklr Makes Business More Conversant, Helpshift Adds Multilingual Support
No Jitter Roll: Salesforce Improves Einstein, Sprinklr Makes Business More Conversant, Helpshift Adds Multilingual Support
Dec 15, 2023
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1 Min Read
byMatt Vartabedian
A graphic that says AI
Assistants & Copilots
No Jitter Roll: Zoom Enhances Contact Center Suite, CommBox Launches new Era AI
No Jitter Roll: Zoom Enhances Contact Center Suite, CommBox Launches new Era AI
Dec 8, 2023
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1 Min Read
byMatt Vartabedian

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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