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Virtual Agents

Implement virtual agents to provide efficient, automated customer service. Discover the latest in AI-driven virtual agent technology and how it can enhance your customer support

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Contact Centers
Talkdesk Introduces AI Agents for Retail As Part of Vertical PlayTalkdesk Introduces AI Agents for Retail As Part of Vertical Play

The company has been positioning itself as a go-to provider of industry-specific AI capabilities within its enterprise communications offerings.

byZeus Kerravala
Jan 29, 2025
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1 Min Read
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AI & Automation
No Jitter Roll: NVIDIA Announces New Language Model Products, Accenture Releases AI Refinery for Industry, and EdgeRunner AI and Intel Partner for AI PCsNo Jitter Roll: NVIDIA Announces New Language Model Products, Accenture Releases AI Refinery for Industry, and EdgeRunner AI and Intel Partner for AI PCs
byHannah Warfel
Jan 10, 2025
1 Min Read
No Jitter Midroll: Salesforce Launches Agentforce 2.0
Virtual Agents
No Jitter Midroll: Salesforce Launches Agentforce 2.0No Jitter Midroll: Salesforce Launches Agentforce 2.0
byMatt Vartabedian
Dec 17, 2024
1 Min Read
No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents
Virtual Agents
No Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI AgentsNo Jitter Roll: Amazon Q in Connect Gets More Gen AI, CallMiner Debuts AI Assist and Druid Launches QA for AI Agents
byMatt Vartabedian
Oct 10, 2024
1 Min Read
AI Agents Are Change Agents – In More Ways Than One
Virtual Agents
AI Agents Are Change Agents – In More Ways Than OneAI Agents Are Change Agents – In More Ways Than One
byJon Arnold
Oct 9, 2024
1 Min Read
AI virtual agent
Virtual Agents
No Jitter Midroll: ServiceNow Xanadu Debuts with AI AgentsNo Jitter Midroll: ServiceNow Xanadu Debuts with AI Agents
byMatt Vartabedian
Sep 10, 2024
1 Min Read
Salesforce logo
Virtual Agents
No Jitter Midroll: Salesforce Launches AI Agents for Sales
No Jitter Midroll: Salesforce Launches AI Agents for Sales
Aug 22, 2024
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1 Min Read
byMatt Vartabedian
Talking heads
Virtual Agents
Bringing conversational AI Into Your Business: Strategies for Quick, Efficient and Affordable Implementations
Bringing conversational AI Into Your Business: Strategies for Quick, Efficient and Affordable Implementations
Nov 20, 2023
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1 Min Read
byMartin Classen, Chief Product Officer, Enreach
Artificial Intelligence
Virtual Agents
AI-Enabled Chatbots & Virtual Assistants Show Promise, but Have a Ways to Go
AI-Enabled Chatbots & Virtual Assistants Show Promise, but Have a Ways to Go
Aug 21, 2023
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1 Min Read
byRobin Gareiss
virtual agents
Virtual Agents
Time to Give Up on Chatbots?
Time to Give Up on Chatbots?
Jul 6, 2023
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1 Min Read
byEric Krapf
ChatGPT in action on a mobile phone
Virtual Agents
The Good, the Bad and What We Can Do with Generative AI
The Good, the Bad and What We Can Do with Generative AI
Jun 14, 2023
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1 Min Read
byBarbara A Grothe
Conversational AI Helps Humans Be Human
Virtual Agents
Conversational AI Helps Humans Be Human
Conversational AI Helps Humans Be Human
Jun 16, 2022
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1 Min Read
byDana Casielles
Deliver Frictionless CX for Today’s On-the-Go Consumers
Sponsored Content
Deliver Frictionless CX for Today’s On-the-Go Consumers
Deliver Frictionless CX for Today’s On-the-Go Consumers
May 18, 2022
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1 Min Read
byEinat Weiss, NICE CXone
No Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing Firm
Virtual Agents
No Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing Firm
No Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing Firm
Apr 6, 2022
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1 Min Read
byLisa Schmeiser
Conversational AI: A Fresh Start for the Contact Center
Virtual Agents
Conversational AI: A Fresh Start for the Contact Center
Conversational AI: A Fresh Start for the Contact Center
Feb 22, 2022
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1 Min Read
byDana Casielles
Cognigy Combines Conversational AI, RPA, & CX
Virtual Agents
Cognigy Combines Conversational AI, RPA, & CX
Cognigy Combines Conversational AI, RPA, & CX
Nov 17, 2021
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1 Min Read
byDana Casielles
IT heroes
Virtual Agents
IT Heroes: Stand Up and Be Recognized
IT Heroes: Stand Up and Be Recognized
Nov 19, 2020
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1 Min Read
byBeth Schultz
How to Navigate the Bot and Conversational AI Maze
Virtual Agents
How to Navigate the Bot and Conversational AI Maze
How to Navigate the Bot and Conversational AI Maze
Sep 1, 2020
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1 Min Read
byNicolas De Kouchkovsky
Conversational AI: Wading in the Mainstream
Virtual Agents
Conversational AI: Wading in the Mainstream
Conversational AI: Wading in the Mainstream
Aug 4, 2020
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1 Min Read
byDana Casielles
A New Talent Acquisition Strategy: Virtual Interviewing
AI Collaboration
A New Talent Acquisition Strategy: Virtual Interviewing
A New Talent Acquisition Strategy: Virtual Interviewing
Jul 29, 2020
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1 Min Read
byFrances Horner
conversational AI
Virtual Agents
5 Steps to Delivering Delightful Conversational AI
5 Steps to Delivering Delightful Conversational AI
Mar 24, 2020
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1 Min Read
byGadi Shamia
woman surrounded by AI
Virtual Agents
Adapting to COVID-19: How Virtual Agents Fit In
Adapting to COVID-19: How Virtual Agents Fit In
Mar 22, 2020
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1 Min Read
byRichard Dumas
cartoon bot inside computer
Virtual Agents
5 Incredibly Useful Things You Didn’t Know a Virtual Agent Can Do
5 Incredibly Useful Things You Didn’t Know a Virtual Agent Can Do
Mar 4, 2020
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1 Min Read
byRichard Dumas
Partnering for Successful AI Projects
AI & Automation
Partnering for Successful AI Projects
Partnering for Successful AI Projects
Jan 21, 2020
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1 Min Read
byChuck Vondra
virtual agents
Virtual Agents
7 Things to Consider When Choosing a Virtual Agent
7 Things to Consider When Choosing a Virtual Agent
Jun 18, 2019
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1 Min Read
byAbed Farhan
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Virtual Agents
How to Create a Positive Chatbot Experience
How to Create a Positive Chatbot Experience
Jun 17, 2019
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1 Min Read
byBlair Pleasant
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Customer Experience
Virtual vs. Live Agents: Working Through the Math
Virtual vs. Live Agents: Working Through the Math
May 14, 2019
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1 Min Read
byRichard Dumas
Virtual agent
Virtual Agents
How to Choose the Right Type of Virtual Agent
How to Choose the Right Type of Virtual Agent
Feb 27, 2019
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1 Min Read
byLiz Osborn
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Customer Experience
Verizon Teaching Enterprises How to Walk with AI
Verizon Teaching Enterprises How to Walk with AI
Jan 15, 2019
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1 Min Read
byBeth Schultz
Voice AI
AI Voice
3 Reasons Speech Is Becoming Preferred for Self-Service
3 Reasons Speech Is Becoming Preferred for Self-Service
Dec 5, 2018
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1 Min Read
byRichard Dumas
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Virtual Agents
Are Chatbots Really Ready for Customer Communications?
Are Chatbots Really Ready for Customer Communications?
Oct 18, 2018
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1 Min Read
byMark Concannon
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Virtual Agents
Virtual Assistants Drive Voice Renaissance
Virtual Assistants Drive Voice Renaissance
Jun 1, 2018
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1 Min Read
byEric Harber
Do Agents Need to Be Scheduled?
Sponsored Content
Do Agents Need to Be Scheduled?
Do Agents Need to Be Scheduled?
May 22, 2018
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1 Min Read
byDave Michels
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Virtual Agents
Vonage Announces Chatbot for Workplace by Facebook
Vonage Announces Chatbot for Workplace by Facebook
May 2, 2018
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1 Min Read
byZeus Kerravala
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Virtual Agents
Citibot Razing Walls Between Cities & Citizens
Citibot Razing Walls Between Cities & Citizens
May 1, 2018
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1 Min Read
byBeth Schultz

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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