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2019's Biggest UC Disruptions, Market Moves
Data Management
2019's Biggest UC Disruptions, Market Moves2019's Biggest UC Disruptions, Market Moves

A look back at this year's biggest business communications announcements and what they tell us about 2020

byBlair Pleasant
Dec 23, 2019
|
6 Min Read
6 Communications Predictions for 2020
Hybrid
6 Communications Predictions for 20206 Communications Predictions for 2020
byZeus Kerravala
Dec 23, 2019
9 Min Read
Deskphone
Employee Experience
Is 2020 the Year We Say Goodbye to the Desktop Phone?Is 2020 the Year We Say Goodbye to the Desktop Phone?
byIrwin Lazar
Dec 22, 2019
5 Min Read
Modern workforce
Workflow Automation
Turning 2019’s Surprises Into 2020’s OpportunitiesTurning 2019’s Surprises Into 2020’s Opportunities
byMark Roberts
Dec 22, 2019
4 Min Read
IT security
Data Governance
SASE: Finding Value as a Security SolutionSASE: Finding Value as a Security Solution
byGary Audin
Dec 19, 2019
3 Min Read
No Jitter Roll: Five for Friday 2019-12-19
Contact Centers
No Jitter Roll: Five for Friday 2019-12-19No Jitter Roll: Five for Friday 2019-12-19
byRyan Daily
Dec 19, 2019
2 Min Read
Chatbot interaction
Customer Experience
What WON’T Happen in Customer Engagement in 2020
What WON’T Happen in Customer Engagement in 2020
Dec 18, 2019
|
3 Min Read
bySheila McGee-Smith
3 Things to Consider When Vetting Strategic Partners
Workspace
3 Things to Consider When Vetting Strategic Partners
3 Things to Consider When Vetting Strategic Partners
Dec 17, 2019
|
5 Min Read
byMolly Zraik
Cato Networks Meets Security at the Edge With SASE
Network Technology
Cato Networks Meets Security at the Edge With SASE
Cato Networks Meets Security at the Edge With SASE
Dec 17, 2019
|
4 Min Read
byPhil Edholm
What the LogMeIn Acquisition Means
Digital Workplace
What the LogMeIn Acquisition Means
What the LogMeIn Acquisition Means
Dec 17, 2019
|
2 Min Read
byRyan Daily
Business 5G
AI Collaboration
What Will 5G Mean to UC and Team Collaboration?
What Will 5G Mean to UC and Team Collaboration?
Dec 16, 2019
|
7 Min Read
byMichael Finneran
Business assessment
UCaaS
The RingCentral Deal: Potential Revenue Impact on Avaya
The RingCentral Deal: Potential Revenue Impact on Avaya
Dec 16, 2019
|
8 Min Read
byPhil Edholm
Navigating the Hypersegmentation Highway
Network Technology
Navigating the Hypersegmentation Highway
Navigating the Hypersegmentation Highway
Dec 15, 2019
|
3 Min Read
byPatrick MeLampy
AI for CX
Customer Experience
AI Is Arriving for CX – Are We Ready for the Changes?
AI Is Arriving for CX – Are We Ready for the Changes?
Dec 15, 2019
|
5 Min Read
byKen Landoline
Video meeting
Video Conferencing
Video Brings Us Closer, Improves Understanding
Video Brings Us Closer, Improves Understanding
Dec 12, 2019
|
2 Min Read
byGary Audin
No Jitter Roll: Five for Friday 2019-12-12
Contact Centers
No Jitter Roll: Five for Friday 2019-12-12
No Jitter Roll: Five for Friday 2019-12-12
Dec 12, 2019
|
2 Min Read
byRyan Daily
10 Ways Cisco Has Made the World a Better Place
Network Technology
10 Ways Cisco Has Made the World a Better Place
10 Ways Cisco Has Made the World a Better Place
Dec 11, 2019
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5 Min Read
byZeus Kerravala
Has the ‘Focus on Growth’ Mantra Come to a Head in UC?
Cloud Infrastructure
Has the ‘Focus on Growth’ Mantra Come to a Head in UC?
Has the ‘Focus on Growth’ Mantra Come to a Head in UC?
Dec 10, 2019
|
4 Min Read
byDave Michels
RFP
Telecommunication Technology
3 Mistakes You May be Making When Writing an RFP
3 Mistakes You May be Making When Writing an RFP
Dec 10, 2019
|
4 Min Read
byMelissa Swartz
Decisions
Workflow Automation
IT: Managing Choice, Change, Careers in 2020
IT: Managing Choice, Change, Careers in 2020
Dec 9, 2019
|
7 Min Read
byJon Arnold
Network paths
Network Technology
Tips for Active Path Testing
Tips for Active Path Testing
Dec 9, 2019
|
6 Min Read
byTerry Slattery
Cybersecurity image
Employee Experience
Did You Hear That? Securing Communications in 2019
Did You Hear That? Securing Communications in 2019
Dec 8, 2019
|
4 Min Read
byPerry Price
Multilingual IVA
Customer Experience
Decoding Dialogflow: Creating Multilingual Bots
Decoding Dialogflow: Creating Multilingual Bots
Dec 8, 2019
|
7 Min Read
byBrent Kelly
Understanding GPS Data Spoofing
Data Governance
Understanding GPS Data Spoofing
Understanding GPS Data Spoofing
Dec 5, 2019
|
4 Min Read
byGary Audin
No Jitter Roll: Five for Friday 2019-12-05
Digital Workplace
No Jitter Roll: Five for Friday 2019-12-05
No Jitter Roll: Five for Friday 2019-12-05
Dec 5, 2019
|
3 Min Read
byRyan Daily
AWS Continues to “ReInvent” Its Communications Capabilities
Digital Workplace
AWS Continues to “ReInvent” Its Communications Capabilities
AWS Continues to “ReInvent” Its Communications Capabilities
Dec 5, 2019
|
5 Min Read
byZeus Kerravala
Lightbulb innovation
Data Privacy
Wanted for EC20: Security & Privacy Innovation
Wanted for EC20: Security & Privacy Innovation
Dec 4, 2019
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4 Min Read
byDave Michels
911 emergency response
Sponsored Content
Avaya Professionals at Texas Tech Improve Campus Safety
Avaya Professionals at Texas Tech Improve Campus Safety
Dec 4, 2019
|
3 Min Read
byRichard Westlund, International Avaya User Group
Global business comms
AI Collaboration
PGi Adds Dolby Voice, More to GlobalMeet Platform
PGi Adds Dolby Voice, More to GlobalMeet Platform
Dec 4, 2019
|
3 Min Read
byBeth Schultz
The California Consumer Privacy Act Comes of Age
Data Privacy
The California Consumer Privacy Act Comes of Age
The California Consumer Privacy Act Comes of Age
Dec 3, 2019
|
4 Min Read
byMartha Buyer
Doing the math
UCaaS
Is the RingCentral Deal Good for Avaya, Financially?
Is the RingCentral Deal Good for Avaya, Financially?
Dec 3, 2019
|
11 Min Read
byPhil Edholm
7 Telecom Tactics for a Tremulous Terrain
Cloud Infrastructure
7 Telecom Tactics for a Tremulous Terrain
7 Telecom Tactics for a Tremulous Terrain
Dec 2, 2019
|
6 Min Read
byMarty Parker
Video security breach
Video Conferencing
Zoom Opens Video Device Security Hole — Again
Zoom Opens Video Device Security Hole — Again
Dec 2, 2019
|
11 Min Read
byBrent Kelly
How IT Can Support Work-from-Home Employees
Network Technology
How IT Can Support Work-from-Home Employees
How IT Can Support Work-from-Home Employees
Dec 1, 2019
|
5 Min Read
byDarin Ward
Can’t We All Get Along: Different Generations at Work
Digital Workplace
Can’t We All Get Along: Different Generations at Work
Can’t We All Get Along: Different Generations at Work
Dec 1, 2019
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4 Min Read
byMark Roberts

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