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No Jitter Roll: Five for Friday 2019-11-28
Digital Workplace
No Jitter Roll: Five for Friday 2019-11-28No Jitter Roll: Five for Friday 2019-11-28

A look at the latest news coming from Fuze, Zoom, Bluescape, Mio, and AT&T.

byRyan Daily
Nov 28, 2019
|
4 Min Read
RFP
Workspace
Don’t Use a Vendor’s RFP as Your TemplateDon’t Use a Vendor’s RFP as Your Template
byMelissa Swartz
Nov 26, 2019
2 Min Read
A Worker-Centric Approach to IT Budgets, Network Advances
Network Technology
A Worker-Centric Approach to IT Budgets, Network AdvancesA Worker-Centric Approach to IT Budgets, Network Advances
byTom Nolle
Nov 25, 2019
5 Min Read
Is SASE the Next Big Thing in SD-WAN?
Network Technology
Is SASE the Next Big Thing in SD-WAN?Is SASE the Next Big Thing in SD-WAN?
byZeus Kerravala
Nov 25, 2019
3 Min Read
Resilience
Telecommunication Technology
Resilience Engineering: Holy Grail of Business ContinuityResilience Engineering: Holy Grail of Business Continuity
byTerry Slattery
Nov 24, 2019
7 Min Read
Dreamforce 2019: Amazon Connect Comes of Age
Customer Experience
Dreamforce 2019: Amazon Connect Comes of AgeDreamforce 2019: Amazon Connect Comes of Age
byZeus Kerravala
Nov 24, 2019
4 Min Read
Cloud communications
Cloud Infrastructure
3 Tips for Success in Telecom-to-Cloud Migration
3 Tips for Success in Telecom-to-Cloud Migration
Nov 21, 2019
|
3 Min Read
bySascha Mehlhase
Digital transformation
Telecommunication Technology
Boost Your Digital Transformation Odds
Boost Your Digital Transformation Odds
Nov 21, 2019
|
3 Min Read
byGary Audin
No Jitter Roll: Five for Friday 2019-11-21
Network Technology
No Jitter Roll: Five for Friday 2019-11-21
No Jitter Roll: Five for Friday 2019-11-21
Nov 21, 2019
|
4 Min Read
byRyan Daily
Hand with gears
Customer Experience
Amazon Connect: Update, Perspective on Service Cloud Voice
Amazon Connect: Update, Perspective on Service Cloud Voice
Nov 20, 2019
|
4 Min Read
bySheila McGee-Smith
A presentation at ICMI
Customer Experience
Connecting the Customer Service Dots at ICMI 2019
Connecting the Customer Service Dots at ICMI 2019
Nov 20, 2019
|
5 Min Read
byRyan Daily
Video meeting
Video Conferencing
A Case for Investing in Native Video Systems
A Case for Investing in Native Video Systems
Nov 20, 2019
|
3 Min Read
byJimmy Vaughan
question marks
Telecommunication Technology
Does IT Help or Hinder the UC Experience?
Does IT Help or Hinder the UC Experience?
Nov 19, 2019
|
5 Min Read
byJ.R. Simmons
Eric Yuan, OJ Winge at Zoomtopia
Video Conferencing
Raising the Bar in Huddle Rooms
Raising the Bar in Huddle Rooms
Nov 19, 2019
|
7 Min Read
byBrent Kelly
Customer satisfaction emojis
Sponsored Content
Emotional AI: Unlocking VoC with Sentiment Analysis
Emotional AI: Unlocking VoC with Sentiment Analysis
Nov 18, 2019
|
3 Min Read
byJeff Gallino, CallMiner
Contact center voice
Customer Experience
Dreamforce 2019: CRM/CCaaS Line to Disappear?
Dreamforce 2019: CRM/CCaaS Line to Disappear?
Nov 18, 2019
|
4 Min Read
bySheila McGee-Smith
Long journey
Customer Experience
2019, the Year CX Became More Tangible?
2019, the Year CX Became More Tangible?
Nov 18, 2019
|
4 Min Read
byNicolas De Kouchkovsky
App security icon
CRM
Embedding Security Into Customer Interaction Applications
Embedding Security Into Customer Interaction Applications
Nov 17, 2019
|
3 Min Read
bySorell Slaymaker
Passing an interaction from an intelligent virtual agent to a live agent
Customer Experience
Decoding Dialogflow: Routing to a Human, Testing, Going Live
Decoding Dialogflow: Routing to a Human, Testing, Going Live
Nov 17, 2019
|
8 Min Read
byBrent Kelly
Puzzle piece bridging the gap
Customer Experience
Enterprises Must Close Growing Customer Expectation Gap
Enterprises Must Close Growing Customer Expectation Gap
Nov 17, 2019
|
5 Min Read
byJeremy Cox
Google CCAI reference architecture
Customer Experience
Are You Ready? Google Contact Center AI Is Here!
Are You Ready? Google Contact Center AI Is Here!
Nov 14, 2019
|
3 Min Read
bySheila McGee-Smith
Satellite
Network Technology
Look to the Sky for UC Backup
Look to the Sky for UC Backup
Nov 14, 2019
|
2 Min Read
byGary Audin
Global network
Cloud Infrastructure
Silver Peak Beefs Up SD-WAN Connectivity to Microsoft Cloud
Silver Peak Beefs Up SD-WAN Connectivity to Microsoft Cloud
Nov 14, 2019
|
4 Min Read
byZeus Kerravala
No Jitter Roll: Five for Friday 2019-11-14
Workspace
No Jitter Roll: Five for Friday 2019-11-14
No Jitter Roll: Five for Friday 2019-11-14
Nov 14, 2019
|
4 Min Read
byRyan Daily
Info security
Data Governance
How to Ensure Your Collaboration Apps Are Secure
How to Ensure Your Collaboration Apps Are Secure
Nov 13, 2019
|
4 Min Read
byAlan Shen
Cisco Brings Innovation to Rooms, Desks With Latest Devices
Workspace
Cisco Brings Innovation to Rooms, Desks With Latest Devices
Cisco Brings Innovation to Rooms, Desks With Latest Devices
Nov 13, 2019
|
6 Min Read
byDave Michels
Contact center data
Customer Experience
Contact Center Data: Making the Most of Your Stats
Contact Center Data: Making the Most of Your Stats
Nov 12, 2019
|
7 Min Read
byCheryl Helm
Talkdesk Appoints First CMO
Cloud Infrastructure
Talkdesk Appoints First CMO
Talkdesk Appoints First CMO
Nov 12, 2019
|
4 Min Read
byZeus Kerravala
10 Reasons a Port Order May Be Rejected
Network Technology
10 Reasons a Port Order May Be Rejected
10 Reasons a Port Order May Be Rejected
Nov 12, 2019
|
6 Min Read
byDarin Ward
Slack Shores Up Global Partner Services With Program
Customer Experience
Slack Shores Up Global Partner Services With Program
Slack Shores Up Global Partner Services With Program
Nov 11, 2019
|
2 Min Read
byRyan Daily
A Tale of Two Messaging Apps
Team Messaging
A Tale of Two Messaging Apps
A Tale of Two Messaging Apps
Nov 11, 2019
|
6 Min Read
byDave Michels
Cloud communications
Cloud Infrastructure
3 Paths to Success with Cloud Communications
3 Paths to Success with Cloud Communications
Nov 11, 2019
|
10 Min Read
byJon Arnold
iPaaS
Customer Experience
Five9 to Acquire iPaaS Company Whendu
Five9 to Acquire iPaaS Company Whendu
Nov 11, 2019
|
3 Min Read
bySheila McGee-Smith
Cloud connectivity
Cloud Infrastructure
How Cloudy Could UCC Get?
How Cloudy Could UCC Get?
Nov 10, 2019
|
5 Min Read
byTom Nolle
Positive customer experience
Customer Experience
3 Ways to Transform Your Contact Center Technology Stack
3 Ways to Transform Your Contact Center Technology Stack
Nov 10, 2019
|
3 Min Read
byAnand Janefalkar

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