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No Jitter Roll: TADHack-mini Winners & Latest Integrations
Contact Centers
No Jitter Roll: TADHack-mini Winners & Latest IntegrationsNo Jitter Roll: TADHack-mini Winners & Latest Integrations

A look at the latest news coming from VOSS, Nectar, NICE, Logitech, TPx Communications, and TADHack-mini Phoenix.

byRyan Daily
Feb 6, 2020
|
4 Min Read
Picture of fancy donuts
Customer Experience
From Great Service to Amazing ExperienceFrom Great Service to Amazing Experience
byNicholas Piël
Feb 5, 2020
5 Min Read
Picking the Right Automation Tool for the Job
Workflow Automation
Picking the Right Automation Tool for the JobPicking the Right Automation Tool for the Job
byTerry Slattery
Feb 5, 2020
4 Min Read
POTS in a Box: An Alternative to Copper
Telecommunication Technology
POTS in a Box: An Alternative to CopperPOTS in a Box: An Alternative to Copper
byDarin Ward
Feb 5, 2020
3 Min Read
Picture of a brick wall being built
Workspace
Microsoft Teams: Looking Forward Into 2020Microsoft Teams: Looking Forward Into 2020
byKevin Kieller
Feb 5, 2020
6 Min Read
3 Ways to Connect with Millennial Employees
Employee Experience
3 Ways to Connect with Millennial Employees3 Ways to Connect with Millennial Employees
byBobra S. Bush
Feb 4, 2020
5 Min Read
Getting to 5G: Importance of Data Plane Acceleration
Network Technology
Getting to 5G: Importance of Data Plane Acceleration
Getting to 5G: Importance of Data Plane Acceleration
Feb 4, 2020
|
4 Min Read
byDaniel Proch
Photo of first responder jackets hanging in a row
Telecommunication Technology
Are You Ready for New E911 Regulations?
Are You Ready for New E911 Regulations?
Feb 3, 2020
|
4 Min Read
byIrwin Lazar
Illustration called "Quiet Utopia"
Ccaas
Cloud Contact Centers: No Longer 'If,' but 'How'
Cloud Contact Centers: No Longer 'If,' but 'How'
Feb 3, 2020
|
6 Min Read
byNicolas De Kouchkovsky
Cloud Transition Complete: It’s Go Time for Avaya
Cloud Infrastructure
Cloud Transition Complete: It’s Go Time for Avaya
Cloud Transition Complete: It’s Go Time for Avaya
Feb 3, 2020
|
6 Min Read
byZeus Kerravala
logo in a gray background |
Customer Experience
How the Digital Era Is Redefining Customer Experience
How the Digital Era Is Redefining Customer Experience
Feb 2, 2020
|
5 Min Read
byJohn Finch
8 Steps to Moving Collaboration to the Cloud
Cloud Infrastructure
8 Steps to Moving Collaboration to the Cloud
8 Steps to Moving Collaboration to the Cloud
Feb 2, 2020
|
11 Min Read
byJohn Bartlett
Picture of keyboard with "privacy" key
Data Privacy
CCPA: What You Need to Know for Your Contact Center
CCPA: What You Need to Know for Your Contact Center
Jan 30, 2020
|
3 Min Read
byGary Audin
No Jitter Roll: Lifesize, Avaya, Vyopta Get Analytical
UCaaS
No Jitter Roll: Lifesize, Avaya, Vyopta Get Analytical
No Jitter Roll: Lifesize, Avaya, Vyopta Get Analytical
Jan 30, 2020
|
3 Min Read
byRyan Daily
What are Avaya’s Next Steps Heading into Engage?
Customer Experience
What are Avaya’s Next Steps Heading into Engage?
What are Avaya’s Next Steps Heading into Engage?
Jan 30, 2020
|
4 Min Read
byPhil Edholm
Illustration showing team collaboration
AI Collaboration
How to Bring More 'Think Hours' Into the Workplace
How to Bring More 'Think Hours' Into the Workplace
Jan 29, 2020
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4 Min Read
byPegah Ebrahimi
AI-Infused Contact Centers: Where We Stand
AI & Automation
AI-Infused Contact Centers: Where We Stand
AI-Infused Contact Centers: Where We Stand
Jan 29, 2020
|
4 Min Read
byDan Miller, [24]7.ai
Picture of a voice wave
Employee Experience
Taking the Tired Out of Voice Conversations
Taking the Tired Out of Voice Conversations
Jan 29, 2020
|
4 Min Read
byBeth Schultz
Can We Finally Cut the Phone Cord in 2020?
Telecommunication Technology
Can We Finally Cut the Phone Cord in 2020?
Can We Finally Cut the Phone Cord in 2020?
Jan 28, 2020
|
4 Min Read
byPhil Edholm
4 Pitfalls to Avoid When Managing Cloud Costs
Cloud Infrastructure
4 Pitfalls to Avoid When Managing Cloud Costs
4 Pitfalls to Avoid When Managing Cloud Costs
Jan 28, 2020
|
4 Min Read
byDenise Munro
Heard Through the Grapevine: Google to Release UC App
Telecommunication Technology
Heard Through the Grapevine: Google to Release UC App
Heard Through the Grapevine: Google to Release UC App
Jan 28, 2020
|
2 Min Read
byRyan Daily
Cisco Brings CX Management to Contact Centers
Customer Experience
Cisco Brings CX Management to Contact Centers
Cisco Brings CX Management to Contact Centers
Jan 27, 2020
|
4 Min Read
byZeus Kerravala
Cisco Infuses More AI Into Meetings, Contact Center
AI Collaboration
Cisco Infuses More AI Into Meetings, Contact Center
Cisco Infuses More AI Into Meetings, Contact Center
Jan 27, 2020
|
3 Min Read
byRyan Daily
Illustration of chatbot on smartphone
AI Voice
Speech Tech 2020: More About Innovation Than Disruption
Speech Tech 2020: More About Innovation Than Disruption
Jan 27, 2020
|
7 Min Read
byJon Arnold
Illustration of a service-lever meter
Sponsored Content
Beyond the CCaaS Basics: Service Makes All the Difference
Beyond the CCaaS Basics: Service Makes All the Difference
Jan 26, 2020
|
3 Min Read
byAndy Dignan, Five9
logo in a gray background |
AI Voice
Interactions Paces Ahead with Adaptive Understanding
Interactions Paces Ahead with Adaptive Understanding
Jan 26, 2020
|
10 Min Read
byBrent Kelly
Illustration of a phoenix rising
UCaaS
Avaya: Rising from its Ashes
Avaya: Rising from its Ashes
Jan 26, 2020
|
7 Min Read
byDave Michels
Photo illustration of a man carrying an oversized lightbulb
UCaaS
Thinking Big at Enterprise Connect 2020
Thinking Big at Enterprise Connect 2020
Jan 23, 2020
|
2 Min Read
byBeth Schultz
No Jitter Roll: Cloud Contact Center on the Rise
Cloud Infrastructure
No Jitter Roll: Cloud Contact Center on the Rise
No Jitter Roll: Cloud Contact Center on the Rise
Jan 23, 2020
|
3 Min Read
byRyan Daily
Threat Overload: IT Feels the Security Burnout
Data Governance
Threat Overload: IT Feels the Security Burnout
Threat Overload: IT Feels the Security Burnout
Jan 23, 2020
|
3 Min Read
byGary Audin
Photo taken at NRF Big Show
Customer Experience
Retailers Showcase 2020 Vision for Service Automation
Retailers Showcase 2020 Vision for Service Automation
Jan 22, 2020
|
5 Min Read
byRichard Dumas
VMWare to Acquire Nyansa, Strengthening SD-Branch Position
Network Technology
VMWare to Acquire Nyansa, Strengthening SD-Branch Position
VMWare to Acquire Nyansa, Strengthening SD-Branch Position
Jan 22, 2020
|
4 Min Read
byZeus Kerravala
Photo of videoconference among business colleagues
Sponsored Content
How to Build your Video Conferencing Supervision Strategy
How to Build your Video Conferencing Supervision Strategy
Jan 21, 2020
|
1 Min Read
Avaya Appoints New CMO, Former Gartner Analyst
UCaaS
Avaya Appoints New CMO, Former Gartner Analyst
Avaya Appoints New CMO, Former Gartner Analyst
Jan 21, 2020
|
3 Min Read
bySheila McGee-Smith
Partnering for Successful AI Projects
AI & Automation
Partnering for Successful AI Projects
Partnering for Successful AI Projects
Jan 21, 2020
|
3 Min Read
byChuck Vondra

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Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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