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Twilio Acquires CDP Leader, Segment
Customer Experience
Twilio Acquires CDP Leader, SegmentTwilio Acquires CDP Leader, Segment

Continuing disruption of customer engagement is the goal.

bySheila McGee-Smith
Oct 12, 2020
|
3 Min Read
8x8 Sets Out a BYOC Course
UCaaS
8x8 Sets Out a BYOC Course8x8 Sets Out a BYOC Course
byDana Casielles
Oct 12, 2020
3 Min Read
Picture of video call about some colleagues in officer, others remote
Video Conferencing
Using AI to Win the Video Bandwidth BattleUsing AI to Win the Video Bandwidth Battle
byEric Krapf
Oct 12, 2020
2 Min Read
No Jitter Roll: UCaaS Partnerships, AI Integrations
UCaaS
No Jitter Roll: UCaaS Partnerships, AI IntegrationsNo Jitter Roll: UCaaS Partnerships, AI Integrations
byDana Casielles
Oct 9, 2020
3 Min Read
picture of knot in Internet cable
Data Governance
What Sheltering in Place Teaches Us About Net NeutralityWhat Sheltering in Place Teaches Us About Net Neutrality
byMartha Buyer
Oct 9, 2020
4 Min Read
Hacker Opportunities Have Skyrocketed: Protect Yourself
Employee Experience
Hacker Opportunities Have Skyrocketed: Protect YourselfHacker Opportunities Have Skyrocketed: Protect Yourself
byGary Audin
Oct 9, 2020
3 Min Read
Return-to-Office Plans: Don't Lose Sight of Accessibility
Workspace
Return-to-Office Plans: Don't Lose Sight of Accessibility
Return-to-Office Plans: Don't Lose Sight of Accessibility
Oct 8, 2020
|
3 Min Read
byRyan Daily
Abstract technological background
Network Technology
Communications Adjacency: Networking Out, Productivity In
Communications Adjacency: Networking Out, Productivity In
Oct 8, 2020
|
8 Min Read
byPhil Edholm
What Does a Telecom Agent Bring to the Table?
Network Technology
What Does a Telecom Agent Bring to the Table?
What Does a Telecom Agent Bring to the Table?
Oct 8, 2020
|
4 Min Read
byDarin Ward
Young businesswoman looking into crystal ball
Workspace
WorkSpace Wednesday: Predicting the Future of Work
WorkSpace Wednesday: Predicting the Future of Work
Oct 7, 2020
|
2 Min Read
byBeth Schultz
Slack DM in action within Slack
Workspace
Slack Connect, Workflow Builder Updates on Tap
Slack Connect, Workflow Builder Updates on Tap
Oct 7, 2020
|
2 Min Read
byRyan Daily
An AI teaching a team of employees
AI Voice
Nvidia’s Maxine Democratizes AI for Collaboration
Nvidia’s Maxine Democratizes AI for Collaboration
Oct 7, 2020
|
4 Min Read
byZeus Kerravala
Twilio Customers Share Stories of Digital Acceleration
Customer Experience
Twilio Customers Share Stories of Digital Acceleration
Twilio Customers Share Stories of Digital Acceleration
Oct 7, 2020
|
5 Min Read
byDana Casielles
Back to the Basics: What Is a PBX?
Telecommunication Technology
Back to the Basics: What Is a PBX?
Back to the Basics: What Is a PBX?
Oct 7, 2020
|
3 Min Read
byTodd Hyman
Screen grab showing sales callback messaging
Digital Workplace
B2C Evolution: Watchpoint for Communications
B2C Evolution: Watchpoint for Communications
Oct 6, 2020
|
6 Min Read
byNicolas De Kouchkovsky
Cisco Webex Meeting on a display bar
Workspace
Cisco Simplifies Webex UX, Adds Noise Cancellation
Cisco Simplifies Webex UX, Adds Noise Cancellation
Oct 6, 2020
|
2 Min Read
byRyan Daily
Photo of Airkit founders
Customer Experience
Digital CX Startup Airkit Launches
Digital CX Startup Airkit Launches
Oct 6, 2020
|
3 Min Read
bySheila McGee-Smith
N.Y. Health System Taps Genesys Cloud
Cloud Infrastructure
N.Y. Health System Taps Genesys Cloud
N.Y. Health System Taps Genesys Cloud
Oct 5, 2020
|
3 Min Read
byDana Casielles
Happy face showing positive customer experience
Sponsored Content
Four Journeys, One Destination: Customer Experience Excellence
Four Journeys, One Destination: Customer Experience Excellence
Oct 5, 2020
|
1 Min Read
A button that says "accessibility"
Cloud Infrastructure
Accessibility in the Enterprise: Cloud Providers Help Out
Accessibility in the Enterprise: Cloud Providers Help Out
Oct 5, 2020
|
4 Min Read
byRyan Daily
Arista Extends Cognitive Networking to the Far Edge
Network Technology
Arista Extends Cognitive Networking to the Far Edge
Arista Extends Cognitive Networking to the Far Edge
Oct 5, 2020
|
4 Min Read
byZeus Kerravala
No Jitter Roll: UCaaS Expansion, SD-WAN Report
UCaaS
No Jitter Roll: UCaaS Expansion, SD-WAN Report
No Jitter Roll: UCaaS Expansion, SD-WAN Report
Oct 2, 2020
|
3 Min Read
byDana Casielles
Illustration on CV
Infrastructure
A Fast-Paced Year for IT/Comms People
A Fast-Paced Year for IT/Comms People
Oct 2, 2020
|
2 Min Read
byEric Krapf
Train Your Contact Center Agents or Risk Penalty
Data Privacy
Train Your Contact Center Agents or Risk Penalty
Train Your Contact Center Agents or Risk Penalty
Oct 2, 2020
|
3 Min Read
byGary Audin
Put Microsoft Teams Displays on Hold
Team Messaging
Put Microsoft Teams Displays on Hold
Put Microsoft Teams Displays on Hold
Oct 1, 2020
|
4 Min Read
byDave Michels
Train Your End-Users to Avoid Collaboration Pitfalls
AI Collaboration
Train Your End-Users to Avoid Collaboration Pitfalls
Train Your End-Users to Avoid Collaboration Pitfalls
Oct 1, 2020
|
3 Min Read
byIrwin Lazar
Illustration of a digitized cloud, to show digital transformation
Telecommunication Technology
Twilio Expands API Line to Meet Upsurge in Digitization
Twilio Expands API Line to Meet Upsurge in Digitization
Sep 30, 2020
|
5 Min Read
byBeth Schultz
Someone pressing a WiFi button
Network Technology
9 Tips for Monitoring Your Wi-Fi Networks
9 Tips for Monitoring Your Wi-Fi Networks
Sep 30, 2020
|
6 Min Read
byTerry Slattery
5 Ways to Recover Your IT Budget Post-Pandemic
Telecommunication Technology
5 Ways to Recover Your IT Budget Post-Pandemic
5 Ways to Recover Your IT Budget Post-Pandemic
Sep 30, 2020
|
5 Min Read
byDenise Munro
An arrow saying old way and another saying new way
Data Management
Keeping Up With the Times … and the Tech
Keeping Up With the Times … and the Tech
Sep 29, 2020
|
6 Min Read
byJon Arnold
3 CEO Keynotes, 1 Galvanized Market
Ccaas
3 CEO Keynotes, 1 Galvanized Market
3 CEO Keynotes, 1 Galvanized Market
Sep 29, 2020
|
4 Min Read
bySheila McGee-Smith
How to Identify a Good Tech Approach
Telecommunication Technology
How to Identify a Good Tech Approach
How to Identify a Good Tech Approach
Sep 28, 2020
|
5 Min Read
byTom Nolle
Cisco jenga
AI Collaboration
Should Cisco Sell or Spin Off Webex?
Should Cisco Sell or Spin Off Webex?
Sep 28, 2020
|
8 Min Read
byBrent Kelly
A graphic depicting CPaaS
Telecommunication Technology
A Practical Look at CPaaS for Over-the-Top Applications
A Practical Look at CPaaS for Over-the-Top Applications
Sep 28, 2020
|
6 Min Read
byAndrew Prokop
A woman reading the latest technology news
Workspace
No Jitter Roll: Video Conferencing Devices, Displays
No Jitter Roll: Video Conferencing Devices, Displays
Sep 25, 2020
|
4 Min Read
byRyan Daily

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Ccaas
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How Talkdesk Delivers for Vertical Industries
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