Four Journeys, One Destination: Customer Experience ExcellenceFour Journeys, One Destination: Customer Experience Excellence
Discover how four Cisco customers are benefitting from a transition to cloud-based contact center solutions.
October 5, 2020
Sponsored by Cisco
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Cloud technology has brought an entirely new ecosystem of innovations to the contact center. In this paper by Sheila McGee-Smith of McGee-Smith Analytics, we highlight the experiences of four Cisco customers that have transitioned to cloud-based contact center solutions, and the specific benefits each has seen. The factors that drove each to initiate a change in their contact center solution are unique. But there are also common elements in each company’s story, in the benefits they have derived since implementation, and their plans for adding functionality in the future. Click to download the resource
