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Zoom’s Land-and-Expand Success Sets Up Its Next Wave of Growth
Video Conferencing
Zoom’s Land-and-Expand Success Sets Up Its Next Wave of GrowthZoom’s Land-and-Expand Success Sets Up Its Next Wave of Growth

Zoom Phone’s latest milestone demonstrates the company’s winning sales strategy and shows where Zoom Contact Center could go.

byZeus Kerravala
May 27, 2022
|
5 Min Read
Doing IT the Right Way
AI Collaboration
Doing IT the Right WayDoing IT the Right Way
byEric Krapf
May 27, 2022
3 Min Read
NICE Inspires Frictionless Customer Experience Revolution
Customer Experience
NICE Inspires Frictionless Customer Experience RevolutionNICE Inspires Frictionless Customer Experience Revolution
bySheila McGee-Smith
May 26, 2022
4 Min Read
Why the Voice of the Customer Is a Contact Center’s Super Power
Customer Experience
Why the Voice of the Customer Is a Contact Center’s Super PowerWhy the Voice of the Customer Is a Contact Center’s Super Power
byDana Casielles
May 26, 2022
3 Min Read
The Art of Buying: Getting the Most Out of Your Vendor Relationships
Contact Centers
The Art of Buying: Getting the Most Out of Your Vendor RelationshipsThe Art of Buying: Getting the Most Out of Your Vendor Relationships
byLinda Barnes
May 26, 2022
4 Min Read
Vyopta Updates Teams Room Integration; Ooma Releases Contact Center Plan
AI Collaboration
Vyopta Updates Teams Room Integration; Ooma Releases Contact Center PlanVyopta Updates Teams Room Integration; Ooma Releases Contact Center Plan
byRyan Daily
May 25, 2022
2 Min Read
The Death of POTS? Not Quite, Here's Why
Telecommunication Technology
The Death of POTS? Not Quite, Here's Why
The Death of POTS? Not Quite, Here's Why
May 25, 2022
|
4 Min Read
byDenise Munro
Despite Collaboration Overload, Workers Still Want a Hybrid Workplace
Hybrid
Despite Collaboration Overload, Workers Still Want a Hybrid Workplace
Despite Collaboration Overload, Workers Still Want a Hybrid Workplace
May 20, 2022
|
3 Min Read
byLisa Schmeiser
Zoom, Miro Encourage Tasks Within Collaboration Platforms
AI Collaboration
Zoom, Miro Encourage Tasks Within Collaboration Platforms
Zoom, Miro Encourage Tasks Within Collaboration Platforms
May 20, 2022
|
2 Min Read
byLisa Schmeiser
Wisq Permits Employees to Socialize in a Digital World
Employee Experience
Wisq Permits Employees to Socialize in a Digital World
Wisq Permits Employees to Socialize in a Digital World
May 20, 2022
|
6 Min Read
byDana Casielles
From User Adoption to Hybrid Work Success
Hybrid
From User Adoption to Hybrid Work Success
From User Adoption to Hybrid Work Success
May 20, 2022
|
3 Min Read
byEric Krapf
Invoca Implements Conversational AI for Healthcare Providers
Customer Experience
Invoca Implements Conversational AI for Healthcare Providers
Invoca Implements Conversational AI for Healthcare Providers
May 20, 2022
|
5 Min Read
byDana Casielles
Is Your CCaaS Platform Architecture Fit for Purpose?
Sponsored Content
Is Your CCaaS Platform Architecture Fit for Purpose?
Is Your CCaaS Platform Architecture Fit for Purpose?
May 20, 2022
|
3 Min Read
byMichael McKinlay, Sytel
What to Expect at NICE’s Interactions Live 2022 Event
Ccaas
What to Expect at NICE’s Interactions Live 2022 Event
What to Expect at NICE’s Interactions Live 2022 Event
May 19, 2022
|
5 Min Read
byDave Michels
Vyopta Updates Monitoring Service; Replicant Expands Support for Automation Service
Customer Experience
Vyopta Updates Monitoring Service; Replicant Expands Support for Automation Service
Vyopta Updates Monitoring Service; Replicant Expands Support for Automation Service
May 18, 2022
|
2 Min Read
byLisa Schmeiser
Are On-Prem Phone Systems Actually Dead?
On-Premises
Are On-Prem Phone Systems Actually Dead?
Are On-Prem Phone Systems Actually Dead?
May 18, 2022
|
6 Min Read
byMelissa Swartz
Deliver Frictionless CX for Today’s On-the-Go Consumers
Sponsored Content
Deliver Frictionless CX for Today’s On-the-Go Consumers
Deliver Frictionless CX for Today’s On-the-Go Consumers
May 18, 2022
|
4 Min Read
byEinat Weiss, NICE CXone
Microsoft Introduces Viva Goals; HiBob Integration Focuses on Shift Management
Workspace
Microsoft Introduces Viva Goals; HiBob Integration Focuses on Shift Management
Microsoft Introduces Viva Goals; HiBob Integration Focuses on Shift Management
May 17, 2022
|
2 Min Read
byRyan Daily
Sizing Up Fixed Wireless For Work From Home
Network Technology
Sizing Up Fixed Wireless For Work From Home
Sizing Up Fixed Wireless For Work From Home
May 17, 2022
|
7 Min Read
byMichael Finneran
How to Test Internet Connections for Remote Hires
Sponsored Content
How to Test Internet Connections for Remote Hires
How to Test Internet Connections for Remote Hires
May 17, 2022
|
3 Min Read
byGina Lawson, Pingman Tools
Sprinklr Reveals Twilio Integration; Google to Release AI-Based Meeting Features
Customer Experience
Sprinklr Reveals Twilio Integration; Google to Release AI-Based Meeting Features
Sprinklr Reveals Twilio Integration; Google to Release AI-Based Meeting Features
May 16, 2022
|
3 Min Read
byRyan Daily
The Money Doesn’t Lie: Hybrid Work Boosts Cloud Communications Growth
Hybrid
The Money Doesn’t Lie: Hybrid Work Boosts Cloud Communications Growth
The Money Doesn’t Lie: Hybrid Work Boosts Cloud Communications Growth
May 13, 2022
|
5 Min Read
byZeus Kerravala
Invest in Authentication: Protect Your Contact Center and CX
Customer Experience
Invest in Authentication: Protect Your Contact Center and CX
Invest in Authentication: Protect Your Contact Center and CX
May 13, 2022
|
4 Min Read
byDana Casielles
Contact Center Decisions Reach the Highest Levels
Customer Experience
Contact Center Decisions Reach the Highest Levels
Contact Center Decisions Reach the Highest Levels
May 13, 2022
|
3 Min Read
byEric Krapf
To Keep Stable Workforce, Embrace Workplace Flexibility
Workspace
To Keep Stable Workforce, Embrace Workplace Flexibility
To Keep Stable Workforce, Embrace Workplace Flexibility
May 12, 2022
|
4 Min Read
byLisa Schmeiser
Zoom Reveals CCaaS Next Step With Solvvy Acquisition
Ccaas
Zoom Reveals CCaaS Next Step With Solvvy Acquisition
Zoom Reveals CCaaS Next Step With Solvvy Acquisition
May 12, 2022
|
2 Min Read
byRyan Daily
Cisco Releases Webex Meetings PWA for Chrome OS; Poly Reveals Video Bar Device
AI Collaboration
Cisco Releases Webex Meetings PWA for Chrome OS; Poly Reveals Video Bar Device
Cisco Releases Webex Meetings PWA for Chrome OS; Poly Reveals Video Bar Device
May 11, 2022
|
3 Min Read
byRyan Daily
Someone managing expenses
Telecommunication Technology
Reviewing Carrier Bills: Don't Let Jargon Interfere With Your Audits
Reviewing Carrier Bills: Don't Let Jargon Interfere With Your Audits
May 11, 2022
|
4 Min Read
byDarin Ward
How Remote Workers Fit into Corporate Energy Goals Remains Unclear
Workspace
How Remote Workers Fit into Corporate Energy Goals Remains Unclear
How Remote Workers Fit into Corporate Energy Goals Remains Unclear
May 10, 2022
|
2 Min Read
byLisa Schmeiser
5 Ways AI is Disrupting Contact Centers logo in a gray background | 5 Ways AI is Disrupting Contact Centers
Customer Experience
5 Ways AI is Disrupting Contact Centers
5 Ways AI is Disrupting Contact Centers
May 10, 2022
|
7 Min Read
byDan O'Connell
The Cost of Network Management
Network Technology
The Cost of Network Management
The Cost of Network Management
May 10, 2022
|
5 Min Read
byTerry Slattery
Why You Must Validate Compliance with the New E911 Laws
Telecommunication Technology
Why You Must Validate Compliance with the New E911 Laws
Why You Must Validate Compliance with the New E911 Laws
May 9, 2022
|
5 Min Read
byCyndi Crews
Avaya Expands Its Microsoft Partnership; Genesys to Offer Video Customer Assistance Tool
Customer Experience
Avaya Expands Its Microsoft Partnership; Genesys to Offer Video Customer Assistance Tool
Avaya Expands Its Microsoft Partnership; Genesys to Offer Video Customer Assistance Tool
May 9, 2022
|
2 Min Read
byLisa Schmeiser
How to Design a Network for Changing Communications Demands
UCaaS
How to Design a Network for Changing Communications Demands
How to Design a Network for Changing Communications Demands
May 9, 2022
|
5 Min Read
byNick Calautti
What Web3 and the Metaverse Have to Do With One Another
Network Technology
What Web3 and the Metaverse Have to Do With One Another
What Web3 and the Metaverse Have to Do With One Another
May 9, 2022
|
5 Min Read
byTom Nolle

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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