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UCaaS
Avaya Acquires KnoahSoft, Adds In-House WFOAvaya Acquires KnoahSoft, Adds In-House WFO

Companies increasingly want workforce optimization integrated into their contact centers, as evidence in this latest industry acquisition.

bySheila McGee-Smith
Apr 15, 2015
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1 Min Read
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Telecommunication Technology
Is True TCO Important?Is True TCO Important?
byJ.R. Simmons
Apr 15, 2015
5 Min Read
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Team Messaging
What's Going to Replace Email?What's Going to Replace Email?
byEric Krapf
Apr 15, 2015
3 Min Read
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Telecommunication Technology
The Buyer’s Journey: Keeping Pace on Complex DecisionsThe Buyer’s Journey: Keeping Pace on Complex Decisions
byJim Burton
Apr 15, 2015
3 Min Read
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Network Technology
4 Challenges Lying in the Wait of SDN4 Challenges Lying in the Wait of SDN
Apr 15, 2015
4 Min Read
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Telecommunication Technology
The Enterprise Value of the Apple WatchThe Enterprise Value of the Apple Watch
byMichelle Burbick
Apr 14, 2015
4 Min Read
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Customer Experience
Lync Online to Become Full-Fledged Hosted UC Service
Lync Online to Become Full-Fledged Hosted UC Service
Apr 14, 2015
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8 Min Read
byBrian Riggs
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Telecommunication Technology
Charting the SIP Journey
Charting the SIP Journey
Apr 14, 2015
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5 Min Read
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Telecommunication Technology
The Apple Watch Arrives
The Apple Watch Arrives
Apr 14, 2015
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4 Min Read
byMichael Finneran
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Telecommunication Technology
Thinking Back on Interoperability and EC15
Thinking Back on Interoperability and EC15
Apr 13, 2015
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5 Min Read
byAndrew Prokop
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Telecommunication Technology
Re-Examining Self-Service
Re-Examining Self-Service
Apr 13, 2015
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3 Min Read
bySheila McGee-Smith
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Contact Centers
International Long Distance Calling: Don't Assume, Assess
International Long Distance Calling: Don't Assume, Assess
Apr 13, 2015
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5 Min Read
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Network Technology
Vulnerabilities Threaten Collaboration
Vulnerabilities Threaten Collaboration
Apr 10, 2015
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2 Min Read
byMatt Brunk
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Workspace
4 Ways to Improve Performance Monitoring
4 Ways to Improve Performance Monitoring
Apr 10, 2015
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5 Min Read
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Employee Experience
The Value of IT Certifications
The Value of IT Certifications
Apr 10, 2015
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5 Min Read
byGary Audin
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Video Conferencing
Should You Keep Investing in Room Video?
Should You Keep Investing in Room Video?
Apr 9, 2015
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3 Min Read
byEric Krapf
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UCaaS
Enterprise Connect's 7 Innovators
Enterprise Connect's 7 Innovators
Apr 9, 2015
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3 Min Read
byGuy Clinch
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Video Conferencing
6 Conference Call Security Risk Factors
6 Conference Call Security Risk Factors
Apr 9, 2015
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5 Min Read
byMichael Hughes
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AI Collaboration
Symphony Patches Up Financial Services Collaboration
Symphony Patches Up Financial Services Collaboration
Apr 8, 2015
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5 Min Read
byMichelle Burbick
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Telecommunication Technology
Is the RFP Process a Waste of Time?
Is the RFP Process a Waste of Time?
Apr 8, 2015
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23 Min Read
byMelissa Swartz
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Digital Workplace
Adding Communications to Context
Adding Communications to Context
Apr 8, 2015
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4 Min Read
byChris Vitek
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AI Voice
Microsoft Making Move, but Voice Market Is Evolving
Microsoft Making Move, but Voice Market Is Evolving
Apr 7, 2015
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3 Min Read
byEric Krapf
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Data Governance
The Fine Art of Choosing the Right SBC
The Fine Art of Choosing the Right SBC
Apr 6, 2015
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8 Min Read
byAndrew Prokop
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Video Conferencing
To WebRTC, or Not to WebRTC?
To WebRTC, or Not to WebRTC?
Apr 6, 2015
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10 Min Read
byDries Plasman
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AI Collaboration
Office 2016 to Boost Collaboration
Office 2016 to Boost Collaboration
Apr 3, 2015
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3 Min Read
byMatt Brunk
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Customer Experience
The SLA's Burden on the Enterprise
The SLA's Burden on the Enterprise
Apr 3, 2015
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6 Min Read
byGary Audin
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Customer Experience
Why Call Centers Will Be Run by Marketing in 2020
Why Call Centers Will Be Run by Marketing in 2020
Apr 3, 2015
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6 Min Read
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Telecommunication Technology
BCOM or Bust
BCOM or Bust
Apr 2, 2015
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1 Min Read
byPhil Edholm
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Customer Experience
Turning the Corner on Telecom Systems
Turning the Corner on Telecom Systems
Apr 2, 2015
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5 Min Read
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Digital Workplace
Why You Need to Know About Promise Theory
Why You Need to Know About Promise Theory
Apr 1, 2015
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6 Min Read
byTerry Slattery
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Network Technology
UC&C Tools: What Do Users Want?
UC&C Tools: What Do Users Want?
Apr 1, 2015
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5 Min Read
byMichelle Burbick
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Cloud Infrastructure
UC RFP Project Shows Vendor Gaps Shrinking
UC RFP Project Shows Vendor Gaps Shrinking
Apr 1, 2015
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4 Min Read
byDave Stein
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Video Conferencing
Integration & Interoperability: Stretching UC's Reach
Integration & Interoperability: Stretching UC's Reach
Mar 31, 2015
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4 Min Read
byZeus Kerravala
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Video Conferencing
Crossing the WebRTC Chasm
Crossing the WebRTC Chasm
Mar 31, 2015
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2 Min Read
byAmir Zmora
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Digital Workplace
UCC 2015: the Year of the User
UCC 2015: the Year of the User
Mar 31, 2015
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4 Min Read
byBlair Pleasant

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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
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How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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