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Cloud Infrastructure

Is the Contact Center Going the Way of the PBX?Is the Contact Center Going the Way of the PBX?

Cloud and AI are clearly disrupting the contact center... but there's more.

Apr 10, 2018

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7 Min Read

Data Governance

Don't Let Governance Impede Collaboration Don't Let Governance Impede Collaboration

byDaisy Hernandez

Apr 10, 2018

3 Min Read

Digital Workplace

EC18 News Roundup: Covering the Gamut of Communications EC18 News Roundup: Covering the Gamut of Communications

byMichelle Burbick

Apr 9, 2018

11 Min Read

AI Collaboration

Collaboration & Remote Work Go Hand in Hand Collaboration & Remote Work Go Hand in Hand

Apr 6, 2018

3 Min Read

AI Collaboration

Team Collaboration Top Interest of EC18 Attendees Team Collaboration Top Interest of EC18 Attendees

Apr 6, 2018

1 Min Read

The 'Dao Moment' of Privacy The 'Dao Moment' of Privacy

Apr 5, 2018

6 Min Read

Cloud Infrastructure

UC/CC Cloud Is 98% There

UC/CC Cloud Is 98% There

bySorell Slaymaker

Telecommunication Technology

E-911: Understanding the Basics for UC

E-911: Understanding the Basics for UC

byHoward Feingold

Managing Message App Overload

Managing Message App Overload

Network Technology

Chuck Robbins Continues to Rewire Cisco

Chuck Robbins Continues to Rewire Cisco

byZeus Kerravala

Contact Centers

Call Center Head-Scratcher: Dynamic Agent Selection

Call Center Head-Scratcher: Dynamic Agent Selection

byTerry Slattery

Telecommunication Technology

Mobile Text: A Tale of Two Experiences

Mobile Text: A Tale of Two Experiences

byMichael Finneran

AI & Automation

Applying AI & NLP: Wit.ai, Watson, Lex

Applying AI & NLP: Wit.ai, Watson, Lex

byAndrew Prokop

5 Ways to Avoid the Mess of Technology Islands

5 Ways to Avoid the Mess of Technology Islands

Mobile at EC18: Avaya Shakes Up the Service Provider Business

Mobile at EC18: Avaya Shakes Up the Service Provider Business

byMichael Finneran

Video Conferencing

Sophisticated Skype: Rate My Call

Sophisticated Skype: Rate My Call

byKevin Kieller

AI Collaboration

EC18: What's Hot? Everything

EC18: What's Hot? Everything

Assistants & Copilots

Polycom Gets Less Siris

Polycom Gets Less Siris

Digital Workplace

Has Polycom Finally Found a Loving Home?

Has Polycom Finally Found a Loving Home?

byIra Weinstein

Digital Workplace

Aruba Takes Architectural Approach to Smart Digital Workplace

Aruba Takes Architectural Approach to Smart Digital Workplace

byZeus Kerravala

Digital Workplace

Why Plantronics' Polycom Acquisition Is a Great Move

Why Plantronics' Polycom Acquisition Is a Great Move

Digital Workplace

3 Tips for Comparing Complex Communications Solutions

3 Tips for Comparing Complex Communications Solutions

byMelissa Swartz

Digital Workplace

Plantronics Jumpstarts UC Plans with Polycom Acquisition

Plantronics Jumpstarts UC Plans with Polycom Acquisition

byZeus Kerravala

Digital Workplace

Plantronics to Acquire Polycom

Plantronics to Acquire Polycom

byMichelle Burbick

Digital Workplace

3 Threats to UC Industry Momentum

3 Threats to UC Industry Momentum

Digital Workplace

ZaiLab: The Story Behind the Space Truck

ZaiLab: The Story Behind the Space Truck

bySheila McGee-Smith

Cloud Infrastructure

Google Debuts Text-to-Speech for App Integration

Google Debuts Text-to-Speech for App Integration

byMichelle Burbick

AI Collaboration

5 Team Collaboration Insights Straight from Users

5 Team Collaboration Insights Straight from Users

byBlair Pleasant

AI Collaboration

Is an Adjacency Needed to Win in Team Collaboration?

Is an Adjacency Needed to Win in Team Collaboration?

AI Collaboration

All In On Team Collaboration

All In On Team Collaboration

Network Technology

Exploring the Unknown Liabilities of IoT

Exploring the Unknown Liabilities of IoT

Telecommunication Technology

Be Your Own Best Advocate... and Other Career Tips

Be Your Own Best Advocate... and Other Career Tips

Telecommunication Technology

Why Do I Need a Desk Phone?

Why Do I Need a Desk Phone?

Customer Experience

Chasing the Perfect Customer Experience

Chasing the Perfect Customer Experience

Telecommunication Technology

MLB Partners With Mitel to Modernize Game

MLB Partners With Mitel to Modernize Game

Enterprise Connect

Mar 17 - Mar 20, 2025

Mar 17 - Mar 20, 2025

As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.