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Contact Centers
No Jitter Roll: Five for Friday 2018-11-01No Jitter Roll: Five for Friday 2018-11-01

A look at recent news from 8x8, Genesys, LogMeIn, Lifesize, and Mersive.

byMichelle Burbick
Nov 1, 2018
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5 Min Read
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Customer Experience
A New Era of Contact Center SoftwareA New Era of Contact Center Software
byAl Cook
Oct 31, 2018
4 Min Read
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Network Technology
Cisco Provides 400G RoadmapCisco Provides 400G Roadmap
byZeus Kerravala
Oct 30, 2018
5 Min Read
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Video Conferencing
Deploying BlueJeans Video Gateway for Microsoft TeamsDeploying BlueJeans Video Gateway for Microsoft Teams
byBrent Kelly
Oct 30, 2018
4 Min Read
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Video Conferencing
AmityVideo Horror: How to Avoid the Scariest Video MishapsAmityVideo Horror: How to Avoid the Scariest Video Mishaps
byJordan Owens
Oct 30, 2018
4 Min Read
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Network Technology
Cato Brings Self-Healing Capabilities to SD-WANCato Brings Self-Healing Capabilities to SD-WAN
byZeus Kerravala
Oct 29, 2018
3 Min Read
Looking for a Few Good Adopters
Digital Workplace
Looking for a Few Good Adopters
Looking for a Few Good Adopters
Oct 29, 2018
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5 Min Read
byBlair Pleasant
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Sponsored Content
Choosing the Right SIP Provider
Choosing the Right SIP Provider
Oct 28, 2018
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2 Min Read
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Network Technology
LiveAction Provides View Into Cisco ISR/ASR SD-WANs
LiveAction Provides View Into Cisco ISR/ASR SD-WANs
Oct 28, 2018
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6 Min Read
byZeus Kerravala
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Telecommunication Technology
No Jitter Roll: Five for Friday 2018-10-26
No Jitter Roll: Five for Friday 2018-10-26
Oct 26, 2018
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5 Min Read
byMichelle Burbick
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AI & Automation
Understanding the Myths and Realities of Autonomous Vehicles
Understanding the Myths and Realities of Autonomous Vehicles
Oct 26, 2018
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6 Min Read
byZeus Kerravala
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Data Governance
IoT Security by Design
IoT Security by Design
Oct 26, 2018
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4 Min Read
byGary Audin
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AI & Automation
Microsoft, AWS Keynoters on Tap for EC19
Microsoft, AWS Keynoters on Tap for EC19
Oct 25, 2018
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3 Min Read
byBeth Schultz
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Video Conferencing
Not Your Grandfather's Video Conferencing Industry Anymore
Not Your Grandfather's Video Conferencing Industry Anymore
Oct 25, 2018
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7 Min Read
byAndrew W. Davis
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Employee Experience
6 Key Ways to Prepare for a Carve Out
6 Key Ways to Prepare for a Carve Out
Oct 24, 2018
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7 Min Read
byElizabeth (Beth) English
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AI & Automation
When Speech Analytics Makes Gibberish Useful
When Speech Analytics Makes Gibberish Useful
Oct 23, 2018
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6 Min Read
byChad Hart
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UCaaS
IBM and Avaya, and Cisco, Oh My!
IBM and Avaya, and Cisco, Oh My!
Oct 23, 2018
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5 Min Read
byAndrew Prokop
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UCaaS
Vertical Industry Communications: Higher Education
Vertical Industry Communications: Higher Education
Oct 22, 2018
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10 Min Read
byMarty Parker
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AI Collaboration
Exploring AI's Impact on Call Center Operations
Exploring AI's Impact on Call Center Operations
Oct 22, 2018
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6 Min Read
byRick Britt
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Network Technology
Getting to Know the Network Chaos Monkey
Getting to Know the Network Chaos Monkey
Oct 22, 2018
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5 Min Read
byTerry Slattery
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Cloud Infrastructure
Why Is UC/UCC Such a Good Cloud Application?
Why Is UC/UCC Such a Good Cloud Application?
Oct 22, 2018
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5 Min Read
byTom Nolle
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Customer Experience
How UPMC Sets the Standard for Service Excellence
How UPMC Sets the Standard for Service Excellence
Oct 18, 2018
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7 Min Read
byErica Marois
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UCaaS
Fuze Lights Up UCaaS Enhancements
Fuze Lights Up UCaaS Enhancements
Oct 18, 2018
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3 Min Read
byBeth Schultz
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Virtual Agents
Are Chatbots Really Ready for Customer Communications?
Are Chatbots Really Ready for Customer Communications?
Oct 18, 2018
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3 Min Read
byMark Concannon
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AI Collaboration
Avaya Innovation on Display at GITEX 2018
Avaya Innovation on Display at GITEX 2018
Oct 17, 2018
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7 Min Read
byZeus Kerravala
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AI & Automation
Nvidia Democratizes Accelerated Computing
Nvidia Democratizes Accelerated Computing
Oct 17, 2018
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6 Min Read
byZeus Kerravala
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AI Voice
Welcome Our New Hires: Alexa, Cortana, Google
Welcome Our New Hires: Alexa, Cortana, Google
Oct 16, 2018
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5 Min Read
byChad Hart
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UCaaS
Twilio Hones in on Contact Center, AI, Payments
Twilio Hones in on Contact Center, AI, Payments
Oct 16, 2018
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4 Min Read
byMichelle Burbick
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Customer Experience
Highest Recommended SIP Trunk Providers, Friend to Friend
Highest Recommended SIP Trunk Providers, Friend to Friend
Oct 16, 2018
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3 Min Read
byJohn Malone
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Telecommunication Technology
Changing the Channel
Changing the Channel
Oct 16, 2018
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6 Min Read
byDave Stein
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Team Messaging
8x8 Shifts Team Messaging Strategy
8x8 Shifts Team Messaging Strategy
Oct 15, 2018
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2 Min Read
byBeth Schultz
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Cloud Infrastructure
Twilio Acquires SendGrid for $2 Billion
Twilio Acquires SendGrid for $2 Billion
Oct 15, 2018
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2 Min Read
byMichelle Burbick
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UCaaS
Enterprise Connect 2019: Not Too Early to Start Planning!
Enterprise Connect 2019: Not Too Early to Start Planning!
Oct 15, 2018
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3 Min Read
byBeth Schultz
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Video Conferencing
Slack and Zoom: Bottoms Up
Slack and Zoom: Bottoms Up
Oct 15, 2018
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5 Min Read
byIrwin Lazar
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Digital Workplace
A UC System That Works for Every User
A UC System That Works for Every User
Oct 15, 2018
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4 Min Read
bySkip Chilcott

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
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How Talkdesk Delivers for Vertical Industries
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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