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Commentary

Is it Time for the Evolution or Revolution of CX? - It's Our Choice
Sponsored Content
Is it Time for the Evolution or Revolution of CX? - It's Our ChoiceIs it Time for the Evolution or Revolution of CX? - It's Our Choice

We’re finally at a point where we can actually deliver what we’ve been aspiring to as an industry -- deep customer personalization based on data, preferences and previous interactions.

byNuri Gocay, Local Measure
Oct 30, 2023
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3 Min Read
A finger is selecting an option in what appears to be a holographic, eye-level flow chart
Sponsored Content
The Future of Business Process OutsourcingThe Future of Business Process Outsourcing
bySheila Walthoe, Local Measure
Sep 19, 2023
4 Min Read
Smiling man touching a mobile phone
Sponsored Content
How is CPaaS Evolving in 2023 to Meet Customer Demands?How is CPaaS Evolving in 2023 to Meet Customer Demands?
byJay Patel, VP and GM of Webex CPaaS Solutions
Mar 22, 2023
2 Min Read
A man looking at his dog
Sponsored Content
If Your Self-Service Isn’t “Smart”, Is It Really Worth Having?If Your Self-Service Isn’t “Smart”, Is It Really Worth Having?
byLaura Bassett, NICE CXone
Mar 20, 2023
4 Min Read
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UCaaS
Unifying and Optimizing a Global UCaaS StrategyUnifying and Optimizing a Global UCaaS Strategy
bySponsored Content | Tata Communications
Feb 28, 2023
1 Min Read

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