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Explore strategies for building resilient, scalable, and secure infrastructures that support your organization's communication needs.","breadcrumbs",[693,695],{"_54":694,"_111":545},"/",{"_111":195,"_54":196},"newsletterSignUpPromo","pagination",{"_699":700,"_701":702},"totalCount",131,"currentPage",78,"contents",[705,729,739,753,767,781,791,804,818,828,841,854,865,875,889,902,915,929,940,951,961,972,982,996,1007,1018,1032,1043,1053,1064,1075,1086,1097,1108,1119],{"_166":167,"_147":706,"_168":707,"_153":713,"_155":713,"_158":714,"_715":716,"_160":152,"_161":717,"_163":152,"_156":718,"_719":152,"_178":720,"_164":195,"_165":196,"_176":721,"_722":723,"_727":728},{"_149":152,"_151":152},[708],{"_52":709,"_172":710,"_174":711,"_712":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","role","UC at IBM Connect 2013","/infrastructure/uc-at-ibm-connect-2013","linkAttrs",{},"Feb 4, 2013","IBM had plenty to talk about when it came to Sametime. The upcoming features look pretty solid, and as far as I can tell IBM is set to deliver on them later this year.","articleBodyJsonSummary","normal",1,"paidGating",{"_724":24,"_725":726},"paidContent","paidProductTaxonomy",[],"articleSize","big",{"_166":167,"_147":730,"_168":731,"_153":733,"_155":733,"_158":734,"_715":735,"_160":152,"_161":717,"_163":152,"_156":736,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":737,"_727":728},{"_149":152,"_151":152},[732],{"_52":304,"_172":305,"_174":306,"_712":152},"Telecom Issues in the 113th Congress","/telecommunication-technology/telecom-issues-in-the-113th-congress",{},"Telecom and Internet technology has evolved at lightning speed, zooming past the rules and regulations designed to support, encourage, monitor and control it.",{"_724":24,"_725":738},[],{"_166":167,"_147":740,"_168":741,"_153":746,"_155":746,"_158":747,"_715":748,"_160":152,"_161":749,"_163":152,"_156":750,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":751,"_727":728},{"_149":152,"_151":152},[742],{"_52":743,"_172":744,"_174":745,"_712":152},"Michael Finneran","/author/michael-finneran","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd98edd2d209b506a/673c5ffc47074326220356b0/Finneran_Michael.jpg","BlackBerry 10 Debuts With Surprises, Some Not So Good","/telecommunication-technology/blackberry-10-debuts-with-surprises-some-not-so-good",{},"Feb 1, 2013","RIM has done a good job with BB10--other than getting into the market a year or two too late. 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Now he's expanding his model.",{"_724":24,"_725":790},[],{"_166":167,"_147":792,"_168":793,"_153":798,"_155":798,"_158":799,"_715":800,"_160":152,"_161":777,"_163":152,"_156":801,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":802,"_727":728},{"_149":152,"_151":152},[794],{"_52":795,"_172":796,"_174":797,"_712":152},"Terry Slattery","/author/terry-slattery","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt93e8d1c6e0d0f054/673c601175e69edb045aa581/Terry2.jpg","QoS in the LAN? 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The LAN infrastructure must be hardened against everything, and to do so requires investment.",{"_724":24,"_725":817},[],{"_166":167,"_147":819,"_168":820,"_153":821,"_155":821,"_158":822,"_715":823,"_160":152,"_161":824,"_163":152,"_156":825,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":826,"_727":728},{"_149":152,"_151":152},[],"Nothing Changes a Telecom Deal Like a Merger or Acquisition","/telecommunication-technology/nothing-changes-a-telecom-deal-like-a-merger-or-acquisition",{},"Jan 27, 2013","Those who don't plan can be quickly overwhelmed by a change and spend their time making bad decisions as they put out fires.",{"_724":24,"_725":827},[],{"_166":167,"_147":829,"_168":830,"_153":835,"_155":835,"_158":836,"_715":837,"_160":152,"_161":824,"_163":152,"_156":838,"_719":152,"_178":720,"_164":203,"_165":204,"_176":721,"_722":839,"_727":728},{"_149":152,"_151":152},[831],{"_52":832,"_172":833,"_174":834,"_712":152},"Bob Emmerson","/author/bob-emmerson","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blta342da72e4a6327f/673c60105ae4660316314073/emmerson5062.jpg","Step-by-Step Migration To SDN...And Beyond","/network-technology/step-by-step-migration-to-sdn-and-beyond",{},"If 2012 was about establishing a foundation, then 2013 is about accelerating deployment, so that more businesses can achieve the advantages.",{"_724":24,"_725":840},[],{"_166":167,"_147":842,"_168":843,"_153":848,"_155":848,"_158":849,"_715":850,"_160":152,"_161":824,"_163":152,"_156":851,"_719":152,"_178":720,"_164":203,"_165":204,"_176":721,"_722":852,"_727":728},{"_149":152,"_151":152},[844],{"_52":845,"_172":846,"_174":847,"_712":152},"Blair Pleasant","/author/blair-pleasant","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte02096dc8c5495fa/673c5fffb5a7ed3444a1dc64/6074_BlairPleasant.jpg","Enterprise Social Software: Hearing from End Users","/network-technology/enterprise-social-software-hearing-from-end-users",{},"Case studies in using social with UC to find, reach, and collaborate, which in turn leads to business process improvements.",{"_724":24,"_725":853},[],{"_166":167,"_147":855,"_168":856,"_153":858,"_155":858,"_158":859,"_715":860,"_160":152,"_161":861,"_163":152,"_156":862,"_719":152,"_178":720,"_164":200,"_165":201,"_176":721,"_722":863,"_727":728},{"_149":152,"_151":152},[857],{"_52":757,"_172":758,"_174":759,"_712":152},"CSI for the Cloud","/cloud-infrastructure/csi-for-the-cloud",{},"Jan 25, 2013","Cloud computing expands the scale of digital forensic activities. It also creates new cybercrime investigations with new challenges.",{"_724":24,"_725":864},[],{"_166":167,"_147":866,"_168":867,"_153":869,"_155":869,"_158":870,"_715":871,"_160":152,"_161":861,"_163":152,"_156":872,"_719":152,"_178":720,"_164":203,"_165":204,"_176":721,"_722":873,"_727":728},{"_149":152,"_151":152},[868],{"_52":190,"_172":191,"_174":192,"_712":152},"Cisco Says Goodbye to Linksys","/network-technology/cisco-says-goodbye-to-linksys",{},"This completes the consumer chapter in Cisco's history. Many looked at Linksys as a distraction to Cisco. It served its purpose and now it's time to move on.",{"_724":24,"_725":874},[],{"_166":167,"_147":876,"_168":877,"_153":882,"_155":882,"_158":883,"_715":884,"_160":152,"_161":885,"_163":152,"_156":886,"_719":152,"_178":720,"_164":200,"_165":201,"_176":721,"_722":887,"_727":728},{"_149":152,"_151":152},[878],{"_52":879,"_172":880,"_174":881,"_712":152},"Sheila McGee-Smith","/author/sheila-mcgee-smith","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc234ac2c53ddde66/673c5ffa81c0b477c2519b75/McGee_headshot_2024.png","The Contact Center Market in Japan: Interactive Intelligence","/cloud-infrastructure/the-contact-center-market-in-japan-interactive-intelligence",{},"Jan 23, 2013","In post-earthquake and tsunami Japan, the need for geographic redundancy and disaster recovery is very salient, so cloud is a major topic.",{"_724":24,"_725":888},[],{"_166":167,"_147":890,"_168":891,"_153":896,"_155":896,"_158":897,"_715":898,"_160":152,"_161":885,"_163":152,"_156":899,"_719":152,"_178":720,"_164":203,"_165":204,"_176":721,"_722":900,"_727":728},{"_149":152,"_151":152},[892],{"_52":893,"_172":894,"_174":895,"_712":152},"Ben Fox","/author/ben-fox","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt2b17e3d01d4db776/673c6017c172a06be01b3525/benfox6074.jpg","Keeping Ahead of the Wireless Pricing Curve","/network-technology/keeping-ahead-of-the-wireless-pricing-curve",{},"Staying at the forefront of wireless pricing trends requires revisiting contracts and pricing frequently, and keeping contracts as short and flexible as possible.",{"_724":24,"_725":901},[],{"_166":167,"_147":903,"_168":904,"_153":909,"_155":909,"_158":910,"_715":911,"_160":152,"_161":885,"_163":152,"_156":912,"_719":152,"_178":720,"_164":200,"_165":201,"_176":721,"_722":913,"_727":728},{"_149":152,"_151":152},[905],{"_52":906,"_172":907,"_174":908,"_712":152},"Tom Nolle","/author/tom-nolle","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt46b2870da7a9b3bc/673c60034e1fdd7ac0c8afff/TomNollle_Headshot2017.jpg","Is Cisco Announcing a \"Jabber Cloud\"?","/cloud-infrastructure/is-cisco-announcing-a-jabber-cloud-",{},"Could this be a model for UC processes that reside in the cloud, working with user devices?",{"_724":24,"_725":914},[],{"_166":167,"_147":916,"_168":917,"_153":922,"_155":922,"_158":923,"_715":924,"_160":152,"_161":925,"_163":152,"_156":926,"_719":152,"_178":720,"_164":200,"_165":201,"_176":721,"_722":927,"_727":728},{"_149":152,"_151":152},[918],{"_52":919,"_172":920,"_174":921,"_712":152},"Jim Burton","/author/jim-burton","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltc009be89e6025562/673c600281c0b4733f519b79/Jim_20Burton.jpg","Cloud, Channel, Challenge","/cloud-infrastructure/cloud-channel-challenge",{},"Jan 22, 2013","As channel partners become more aggressive about selling cloud-based services, one of the biggest challenges they face relates to the financial model.",{"_724":24,"_725":928},[],{"_166":167,"_147":930,"_168":931,"_153":933,"_155":933,"_158":934,"_715":935,"_160":152,"_161":936,"_163":152,"_156":937,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":938,"_727":728},{"_149":152,"_151":152},[932],{"_52":743,"_172":744,"_174":745,"_712":152},"RIM Slow on the (Key)boards","/telecommunication-technology/rim-slow-on-the-key-boards",{},"Jan 21, 2013","The company seems to be grabbing at the \"brass ring\" in touch screens while thumbing its nose at a \"sure bet\" with the remaining few BlackBerry loyalists.",{"_724":24,"_725":939},[],{"_166":167,"_147":941,"_168":942,"_153":944,"_155":944,"_158":945,"_715":946,"_160":152,"_161":947,"_163":152,"_156":948,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":949,"_727":728},{"_149":152,"_151":152},[943],{"_52":771,"_172":772,"_174":773,"_712":152},"Logitech Controls Softphone with Keyboard","/telecommunication-technology/logitech-controls-softphone-with-keyboard",{},"Jan 17, 2013","Need something between a soft client and a hard phone? Logitech believes its keyboard is just right.",{"_724":24,"_725":950},[],{"_166":167,"_147":952,"_168":953,"_153":955,"_155":955,"_158":956,"_715":957,"_160":152,"_161":947,"_163":152,"_156":958,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":959,"_727":728},{"_149":152,"_151":152},[954],{"_52":771,"_172":772,"_174":773,"_712":152},"From the Old Telco World to the New","/telecommunication-technology/from-the-old-telco-world-to-the-new",{},"When you can make calls over Facebook, you have to stop thinking of them as \"calls.\"",{"_724":24,"_725":960},[],{"_166":167,"_147":962,"_168":963,"_153":965,"_155":965,"_158":966,"_715":967,"_160":152,"_161":968,"_163":152,"_156":969,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":970,"_727":728},{"_149":152,"_151":152},[964],{"_52":771,"_172":772,"_174":773,"_712":152},"Ex-Nortel Execs Acquitted","/telecommunication-technology/ex-nortel-execs-acquitted",{},"Jan 14, 2013","Judge rules Dunn, 2 others innocent of fraud charges.",{"_724":24,"_725":971},[],{"_166":167,"_147":973,"_168":974,"_153":976,"_155":976,"_158":977,"_715":978,"_160":152,"_161":968,"_163":152,"_156":979,"_719":152,"_178":720,"_164":200,"_165":201,"_176":721,"_722":980,"_727":728},{"_149":152,"_151":152},[975],{"_52":808,"_172":809,"_174":810,"_712":152},"The Cloud: Front End Alignment","/cloud-infrastructure/the-cloud-front-end-alignment",{},"What starts in the cloud, stays in the cloud. We aren't using up our local resources.",{"_724":24,"_725":981},[],{"_166":167,"_147":983,"_168":984,"_153":989,"_155":989,"_158":990,"_715":991,"_160":152,"_161":992,"_163":152,"_156":993,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":994,"_727":728},{"_149":152,"_151":152},[985],{"_52":986,"_172":987,"_174":988,"_712":152},"Fred Knight","/author/fred-knight","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt22fa3c887565ab10/673c6004b8c252b7b9fbe022/fred_knight.jpg","Forget \"One-Size-Fits-All\"","/telecommunication-technology/forget-one-size-fits-all-",{},"Jan 8, 2013","But with all the new choices, enterprise IT is going to have to change how it approaches decisions relative to communications and collaboration.",{"_724":24,"_725":995},[],{"_166":167,"_147":997,"_168":998,"_153":1000,"_155":1000,"_158":1001,"_715":1002,"_160":152,"_161":1003,"_163":152,"_156":1004,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1005,"_727":728},{"_149":152,"_151":152},[999],{"_52":808,"_172":809,"_174":810,"_712":152},"Intellectual Property Rights and Telephony","/telecommunication-technology/intellectual-property-rights-and-telephony",{},"Jan 6, 2013","Know the law before you configure music on hold.",{"_724":24,"_725":1006},[],{"_166":167,"_147":1008,"_168":1009,"_153":1011,"_155":1011,"_158":1012,"_715":1013,"_160":152,"_161":1014,"_163":152,"_156":1015,"_719":152,"_178":720,"_164":203,"_165":204,"_176":721,"_722":1016,"_727":728},{"_149":152,"_151":152},[1010],{"_52":757,"_172":758,"_174":759,"_712":152},"IPv6 and the Future Internet: Problems Created","/network-technology/ipv6-and-the-future-internet-problems-created",{},"Jan 4, 2013","Changes in how the Internet is used have meant changes to the crucial underlying protocols. That's mostly been good, but there are pitfalls.",{"_724":24,"_725":1017},[],{"_166":167,"_147":1019,"_168":1020,"_153":1025,"_155":1025,"_158":1026,"_715":1027,"_160":152,"_161":1028,"_163":152,"_156":1029,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1030,"_727":728},{"_149":152,"_151":152},[1021],{"_52":1022,"_172":1023,"_174":1024,"_712":152},"Kevin Kieller","/author/kevin-kieller","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3cf902f24e86ad7f/673c600cb26928198f1150a4/Kevin_20Kieller-headshot.jpg","Do You Hear What I Hear?","/telecommunication-technology/do-you-hear-what-i-hear-",{},"Jan 2, 2013","Hearing properly and the quality of audio are very important in UC implementations, especially when deploying softphones, PC applications, or tablets",{"_724":24,"_725":1031},[],{"_166":167,"_147":1033,"_168":1034,"_153":1036,"_155":1036,"_158":1037,"_715":1038,"_160":152,"_161":1039,"_163":152,"_156":1040,"_719":152,"_178":720,"_164":200,"_165":201,"_176":721,"_722":1041,"_727":728},{"_149":152,"_151":152},[1035],{"_52":808,"_172":809,"_174":810,"_712":152},"Who Moves To the Cloud?","/cloud-infrastructure/who-moves-to-the-cloud-",{},"Dec 30, 2012","Hosted providers are turning the competitive heat on, luring in customers with incentives.",{"_724":24,"_725":1042},[],{"_166":167,"_147":1044,"_168":1045,"_153":1047,"_155":1047,"_158":1048,"_715":1049,"_160":152,"_161":1039,"_163":152,"_156":1050,"_719":152,"_178":720,"_164":203,"_165":204,"_176":721,"_722":1051,"_727":728},{"_149":152,"_151":152},[1046],{"_52":757,"_172":758,"_174":759,"_712":152},"Our Networks; Not Ready for a Disaster","/network-technology/our-networks-not-ready-for-a-disaster",{},"A public-private initiative, one that is more than talk, will be necessary to create the network services resiliency we already need but do not have",{"_724":24,"_725":1052},[],{"_166":167,"_147":1054,"_168":1055,"_153":1057,"_155":1057,"_158":1058,"_715":1059,"_160":152,"_161":1060,"_163":152,"_156":1061,"_719":152,"_178":720,"_164":203,"_165":204,"_176":721,"_722":1062,"_727":728},{"_149":152,"_151":152},[1056],{"_52":190,"_172":191,"_174":192,"_712":152},"Cisco Predictions for 2013","/network-technology/cisco-predictions-for-2013",{},"Dec 20, 2012","2013 is going to be a big year of change for Cisco as it tries to make the shift from networking vendor to IT solution provider.",{"_724":24,"_725":1063},[],{"_166":167,"_147":1065,"_168":1066,"_153":1068,"_155":1068,"_158":1069,"_715":1070,"_160":152,"_161":1071,"_163":152,"_156":1072,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1073,"_727":728},{"_149":152,"_151":152},[1067],{"_52":757,"_172":758,"_174":759,"_712":152},"Is Hardware Becoming Irrelevant?","/telecommunication-technology/is-hardware-becoming-irrelevant-",{},"Dec 19, 2012","As hardware becomes less relevant, the IT staff will change.",{"_724":24,"_725":1074},[],{"_166":167,"_147":1076,"_168":1077,"_153":1079,"_155":1079,"_158":1080,"_715":1081,"_160":152,"_161":1082,"_163":152,"_156":1083,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1084,"_727":728},{"_149":152,"_151":152},[1078],{"_52":743,"_172":744,"_174":745,"_712":152},"Sprint to Acquire the Balance of Clearwire","/telecommunication-technology/sprint-to-acquire-the-balance-of-clearwire",{},"Dec 18, 2012","Even if the deal goes through without a major hitch, Sprint has a lot of ground to make up on Verizon and AT&T.",{"_724":24,"_725":1085},[],{"_166":167,"_147":1087,"_168":1088,"_153":1090,"_155":1090,"_158":1091,"_715":1092,"_160":152,"_161":1093,"_163":152,"_156":1094,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1095,"_727":728},{"_149":152,"_151":152},[1089],{"_52":808,"_172":809,"_174":810,"_712":152},"HP ePrint: Simple, Effective, Smart","/telecommunication-technology/hp-eprint-simple-effective-smart",{},"Dec 17, 2012","Trading fax calls for bandwidth, and redirecting some of those Inbox items directly to the printer where they belong.",{"_724":24,"_725":1096},[],{"_166":167,"_147":1098,"_168":1099,"_153":1101,"_155":1101,"_158":1102,"_715":1103,"_160":152,"_161":1104,"_163":152,"_156":1105,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1106,"_727":728},{"_149":152,"_151":152},[1100],{"_52":317,"_172":318,"_174":319,"_712":152},"Innovators Apply Here","/telecommunication-technology/innovators-apply-here",{},"Dec 14, 2012","Once again next year, Enterprise Connect will present the industry's premier venue for displaying and recognizing innovation driven by small companies.",{"_724":24,"_725":1107},[],{"_166":167,"_147":1109,"_168":1110,"_153":1112,"_155":1112,"_158":1113,"_715":1114,"_160":152,"_161":1115,"_163":152,"_156":1116,"_719":152,"_178":720,"_164":206,"_165":207,"_176":721,"_722":1117,"_727":728},{"_149":152,"_151":152},[1111],{"_52":771,"_172":772,"_174":773,"_712":152},"Mixed Bag in Latest MZA PBX Market Report","/telecommunication-technology/mixed-bag-in-latest-mza-pbx-market-report",{},"Dec 11, 2012","Figures for 3Q2012 show the low end of the market declining, but larger businesses growing, according to the UK-based research firm.",{"_724":24,"_725":1118},[],{"_166":167,"_147":1120,"_168":1121,"_153":1123,"_155":1123,"_158":1124,"_715":1125,"_160":152,"_161":1115,"_163":152,"_156":1126,"_719":152,"_178":720,"_164":203,"_165":204,"_176":721,"_722":1127,"_727":728},{"_149":152,"_151":152},[1122],{"_52":190,"_172":191,"_174":192,"_712":152},"For Cisco, the Future Starts Tomorrow--Which Starts Here","/network-technology/for-cisco-the-future-starts-tomorrow-which-starts-here",{},"CEO John Chambers is betting that the Internet of Everything is the market transition that will enable the network to become a platform.",{"_724":24,"_725":1128},[],"sidebarModules",[1131,1187,1200],{"_87":1132,"_1133":1134,"_1184":1185},"module_content_cards","data",{"_111":1135,"_1136":1137,"_178":1138,"_703":1139,"_1180":1181,"_1182":1181,"_1183":-7},"Top Content Cards","moduleLabel","Editor's 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2024","Ccaas",[1152],{"_52":190,"_172":191,"_174":192},{"_724":24,"_725":1154},[],{"_87":1141,"_1133":1156},{"_166":167,"_178":1143,"_147":1157,"_153":1159,"_155":1159,"_158":1160,"_160":1160,"_715":1161,"_161":1162,"_163":152,"_164":1150,"_165":328,"_168":1163,"_176":193,"_722":1165},{"_149":1158,"_151":1159},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1164],{"_52":879,"_172":880,"_174":881},{"_724":24,"_725":1166},[],{"_87":1141,"_1133":1168},{"_166":167,"_178":1143,"_147":1169,"_153":1171,"_155":1171,"_158":1172,"_160":1172,"_715":1173,"_161":1174,"_163":152,"_164":1150,"_165":328,"_168":1175,"_176":1177,"_722":1178},{"_149":1170,"_151":1171},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 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