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Cloud Infrastructure
Five9, inContact Releases Target Salesforce, UXFive9, inContact Releases Target Salesforce, UX

Back-to-back releases from these two cloud-only contact center providers hit on two market trends.

bySheila McGee-Smith
May 21, 2015
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1 Min Read
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Telecommunication Technology
Avoiding Entropy in Technology ProjectsAvoiding Entropy in Technology Projects
byElizabeth (Beth) English
May 20, 2015
1 Min Read
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Telecommunication Technology
Switch Closes $35M Funding RoundSwitch Closes $35M Funding Round
byPhil Edholm
May 19, 2015
1 Min Read
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Cloud Infrastructure
Is the Cloud Just a Ruse?Is the Cloud Just a Ruse?
byBlair Pleasant
May 19, 2015
1 Min Read
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Cloud Infrastructure
The Cloud Gets FamousThe Cloud Gets Famous
byMichelle Burbick
May 18, 2015
1 Min Read
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Telecommunication Technology
From TDM to SIP: How Does FoIP Fit In?From TDM to SIP: How Does FoIP Fit In?
byAndrew Prokop
May 18, 2015
1 Min Read
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Telecommunication Technology
Why Millennials Like Deskphones
Why Millennials Like Deskphones
May 18, 2015
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1 Min Read
byEric Krapf
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Cloud Infrastructure
Pick a Cloud Provider, But Plan Your Exit
Pick a Cloud Provider, But Plan Your Exit
May 15, 2015
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1 Min Read
byMatt Brunk
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Telecommunication Technology
8 Tips to Ramp Up User Training
8 Tips to Ramp Up User Training
May 13, 2015
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1 Min Read
byMelissa Swartz
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Network Technology
Carrier Wi-Fi Calling: Promises, Failure, Resurrection
Carrier Wi-Fi Calling: Promises, Failure, Resurrection
May 13, 2015
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1 Min Read
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Telecommunication Technology
IR Raises UC Management IQ
IR Raises UC Management IQ
May 12, 2015
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1 Min Read
byBeth Schultz
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Network Technology
From Rockwell Iron to Cisco Software: A BPO's Journey
From Rockwell Iron to Cisco Software: A BPO's Journey
May 12, 2015
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1 Min Read
bySheila McGee-Smith
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Network Technology
Cisco, Microsoft Reaching Out to Developers
Cisco, Microsoft Reaching Out to Developers
May 12, 2015
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1 Min Read
byJim Burton
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Telecommunication Technology
The Case Against Zero-Based Budgeting
The Case Against Zero-Based Budgeting
May 11, 2015
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1 Min Read
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Cloud Infrastructure
Patent Laws Are Getting Cloudy
Patent Laws Are Getting Cloudy
May 8, 2015
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1 Min Read
byMichelle Burbick
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Cloud Infrastructure
From the Client to Cloud with Skype for Business
From the Client to Cloud with Skype for Business
May 8, 2015
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1 Min Read
byBeth Schultz
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Telecommunication Technology
MDM -- Get It Done!
MDM -- Get It Done!
May 8, 2015
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1 Min Read
byMatt Brunk
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Telecommunication Technology
Trollope on Tropo: 'A Platform Play'
Trollope on Tropo: 'A Platform Play'
May 7, 2015
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1 Min Read
byMichelle Burbick
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Cloud Infrastructure
Cisco to CPaaS Providers: Game On!
Cisco to CPaaS Providers: Game On!
May 7, 2015
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1 Min Read
byZeus Kerravala
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Network Technology
Exploring the State of SDN & UC Integration
Exploring the State of SDN & UC Integration
May 7, 2015
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1 Min Read
byTerry Slattery
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Cloud Infrastructure
Cloud vs. On-Prem
Cloud vs. On-Prem
May 7, 2015
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1 Min Read
byDave Stein
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Cloud Infrastructure
6 Hidden Costs of Cloud Service Providers
6 Hidden Costs of Cloud Service Providers
May 7, 2015
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1 Min Read
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Telecommunication Technology
Will 802.11ac Kill Wired Ethernet?
Will 802.11ac Kill Wired Ethernet?
May 6, 2015
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1 Min Read
byIrwin Lazar
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Telecommunication Technology
Enghouse Interactive Delivers Solution for Utilities
Enghouse Interactive Delivers Solution for Utilities
May 6, 2015
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1 Min Read
bySheila McGee-Smith
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Network Technology
Cisco CEO John Chambers Retires
Cisco CEO John Chambers Retires
May 4, 2015
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1 Min Read
byZeus Kerravala
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Telecommunication Technology
Alcatel-Lucent Enterprise's Great Escape
Alcatel-Lucent Enterprise's Great Escape
May 4, 2015
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1 Min Read
byBrian Riggs
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Network Technology
Extreme Networks Integrates Its SDN with Skype for Business
Extreme Networks Integrates Its SDN with Skype for Business
May 4, 2015
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1 Min Read
byEric Krapf
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Telecommunication Technology
The Evolution of the SIP Trunk: From Pipe to Solution
The Evolution of the SIP Trunk: From Pipe to Solution
May 4, 2015
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1 Min Read
byAndrew Prokop
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Network Technology
Implications of Socializing the Network
Implications of Socializing the Network
May 1, 2015
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1 Min Read
byMatt Brunk
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Cloud Infrastructure
Polycom Provides Real-Time Data on Video Ecosystem
Polycom Provides Real-Time Data on Video Ecosystem
Apr 29, 2015
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1 Min Read
byBeth Schultz
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Cloud Infrastructure
Cloud Mechanics
Cloud Mechanics
Apr 29, 2015
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1 Min Read
byMichelle Burbick
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Cloud Infrastructure
Large Enterprise as Carrier
Large Enterprise as Carrier
Apr 29, 2015
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1 Min Read
byEric Krapf
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Network Technology
Dell Software to Help Enterprises Migrate Social
Dell Software to Help Enterprises Migrate Social
Apr 28, 2015
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1 Min Read
byMichelle Burbick
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Cloud Infrastructure
When Does Cloud Win?
When Does Cloud Win?
Apr 28, 2015
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1 Min Read
byEric Krapf
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Cloud Infrastructure
RingCentral Contact Center… Powered by inContact
RingCentral Contact Center… Powered by inContact
Apr 27, 2015
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1 Min Read
bySheila McGee-Smith

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