Contact Centers

Last week, Interactive Intelligence made some exciting product announcements and fellow-blogger Nancy Jamison has already skillfully covered those related to Customer Feedback Management. The other major piece of the story centers on integration with Microsoft Office Communications Server. Interactive Intelligence joins a field already populated with the contact center solutions of Nortel, Aspect Software and Mitel (and others?) but adds an aggressive edge to their story that reminds one of David and Goliath.

bySheila McGee-Smith