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The bad news: Few PSAPs can.",{"_722":24,"_723":784},[],{"_166":167,"_147":786,"_168":787,"_153":788,"_155":788,"_158":789,"_713":790,"_160":152,"_161":791,"_163":152,"_156":792,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":793,"_725":726},{"_149":152,"_151":152},[],"Top Three Barriers to Success in Social Engagement For Customer Care","/customer-experience/top-three-barriers-to-success-in-social-engagement-for-customer-care",{},"May 21, 2014","Lack of proper reporting, spam control and coaching tools can ruin your social engagement for customer care initiative.",{"_722":24,"_723":794},[],{"_166":167,"_147":796,"_168":797,"_153":798,"_155":798,"_158":799,"_713":800,"_160":152,"_161":801,"_163":152,"_156":802,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":803,"_725":726},{"_149":152,"_151":152},[],"Using WebRTC to Enhance the Customer Experience","/customer-experience/using-webrtc-to-enhance-the-customer-experience",{},"May 19, 2014","WebRTC delivers the next level of customer experience – bringing together the brand intimacy of one-to-one interactions with the efficiency of online services.",{"_722":24,"_723":804},[],{"_166":167,"_147":806,"_168":807,"_153":812,"_155":812,"_158":813,"_713":814,"_160":152,"_161":815,"_163":152,"_156":816,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":817,"_725":726},{"_149":152,"_151":152},[808],{"_52":809,"_172":810,"_174":811,"_710":152},"Michelle Burbick","/author/michelle-burbick","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltbbf0412e729d11db/673c602136eac2ffef43d4e9/Burbick_Michelle_headshot_2019_150_zoom.png","Leveraging Context to Improve Self-Service","/customer-experience/leveraging-context-to-improve-self-service",{},"May 15, 2014","StepOne’s new service uses context, machine learning and predictive analytics to boost self-service and the customer experience.",{"_722":24,"_723":818},[],{"_166":167,"_147":820,"_168":821,"_153":826,"_155":826,"_158":827,"_713":828,"_160":152,"_161":829,"_163":152,"_156":830,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":831,"_725":726},{"_149":152,"_151":152},[822],{"_52":823,"_172":824,"_174":825,"_710":152},"Barry O'Sullivan","/author/barry-o-sullivan","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blta28be70b9c5d04d2/673c60255cc1546e18a7cf56/6074BarryOSullivan.jpg","Marketing is Eating IT - Get Ready!","/customer-experience/marketing-is-eating-it-get-ready-",{},"May 14, 2014","It’s time for the CMO, marketers and call center leaders to work together and change customer communications forever.",{"_722":24,"_723":832},[],{"_166":167,"_147":834,"_168":835,"_153":837,"_155":837,"_158":838,"_713":839,"_160":152,"_161":840,"_163":152,"_156":841,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":842,"_725":726},{"_149":152,"_151":152},[836],{"_52":764,"_172":765,"_174":766,"_710":152},"inContact Ups Its Game with Uptivity Acquisition","/customer-experience/incontact-ups-its-game-with-uptivity-acquisition",{},"May 6, 2014","inContact announced plans to acquire Uptivity and sell the Uptivity WFO suite to non-inContact ACD customers.",{"_722":24,"_723":843},[],{"_166":167,"_147":845,"_168":846,"_153":851,"_155":851,"_158":852,"_713":853,"_160":152,"_161":840,"_163":152,"_156":854,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":855,"_725":726},{"_149":152,"_151":152},[847],{"_52":848,"_172":849,"_174":850,"_710":152},"Eric Krapf","/author/eric-krapf","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt56ee4fced9856b13/673c5ffb5191042889a8b431/Krapf_Eric_headshot2019_150.png","Multi-channel Contact Centers: What's Really Going on?","/customer-experience/multi-channel-contact-centers-what-s-really-going-on-",{},"Forrester data shows that multi-channel customer contact is becoming a reality for many centers.",{"_722":24,"_723":856},[],{"_166":167,"_147":858,"_168":859,"_153":861,"_155":861,"_158":862,"_713":863,"_160":152,"_161":840,"_163":152,"_156":864,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":865,"_725":726},{"_149":152,"_151":152},[860],{"_52":317,"_172":318,"_174":319,"_710":152},"The UC Pipe Dream","/customer-experience/the-uc-pipe-dream",{},"Unified communications is a great concept, too bad it isn’t available. I am aware of many UC implementations, but I don’t know of a single solution that unifies all communications.",{"_722":24,"_723":866},[],{"_166":167,"_147":868,"_168":869,"_153":871,"_155":871,"_158":872,"_713":873,"_160":152,"_161":874,"_163":152,"_156":875,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":876,"_725":726},{"_149":152,"_151":152},[870],{"_52":809,"_172":810,"_174":811,"_710":152},"Going to the Cloud for Communications","/customer-experience/going-to-the-cloud-for-communications",{},"May 5, 2014","When does it make sense for an organization to migrate to the cloud for communications?",{"_722":24,"_723":877},[],{"_166":167,"_147":879,"_168":880,"_153":882,"_155":882,"_158":883,"_713":884,"_160":152,"_161":885,"_163":152,"_156":886,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":887,"_725":726},{"_149":152,"_151":152},[881],{"_52":304,"_172":305,"_174":306,"_710":152},"Wireless SLAs Are About Marketing, Not Service","/customer-experience/wireless-slas-are-about-marketing-not-service",{},"May 1, 2014","While SLAs make sense in the landline and operational worlds, what purpose do they serve in the more unreliable wireless services world?",{"_722":24,"_723":888},[],{"_166":167,"_147":890,"_168":891,"_153":896,"_155":896,"_158":897,"_713":898,"_160":152,"_161":899,"_163":152,"_156":900,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":901,"_725":726},{"_149":152,"_151":152},[892],{"_52":893,"_172":894,"_174":895,"_710":152},"Bob Emmerson","/author/bob-emmerson","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blta342da72e4a6327f/673c60105ae4660316314073/emmerson5062.jpg","License-Free Spectrum Goes Cellular","/customer-experience/license-free-spectrum-goes-cellular",{},"Apr 30, 2014","Emerging unlicensed wireless technology is custom-built for efficiently supporting the light bandwidth demands of M2M and IoT applications.",{"_722":24,"_723":902},[],{"_166":167,"_147":904,"_168":905,"_153":907,"_155":907,"_158":908,"_713":909,"_160":152,"_161":910,"_163":152,"_156":911,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":912,"_725":726},{"_149":152,"_151":152},[906],{"_52":190,"_172":191,"_174":192,"_710":152},"Salesforce.com Launches SOS Service for Mobile Applications","/customer-experience/salesforce-com-launches-sos-service-for-mobile-applications",{},"Apr 29, 2014","Salesforce is launching SOS Service to enable businesses to provide customer support similar to Amazon's Mayday button.",{"_722":24,"_723":913},[],{"_166":167,"_147":915,"_168":916,"_153":918,"_155":918,"_158":919,"_713":920,"_160":152,"_161":910,"_163":152,"_156":921,"_717":152,"_178":718,"_164":333,"_165":334,"_176":719,"_720":922,"_725":726},{"_149":152,"_151":152},[917],{"_52":764,"_172":765,"_174":766,"_710":152},"The Blurring Line Between CRM and Contact Center Software","/crm/the-blurring-line-between-crm-and-contact-center-software",{},"Recent developments from Salesforce help illustrate the growing overlap of CRM and contact center software, expected to continue in coming years.",{"_722":24,"_723":923},[],{"_166":167,"_147":925,"_168":926,"_153":931,"_155":931,"_158":932,"_713":933,"_160":152,"_161":934,"_163":152,"_156":935,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":936,"_725":726},{"_149":152,"_151":152},[927],{"_52":928,"_172":929,"_174":930,"_710":152},"Neal Shact","/author/neal-shact","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blte00a44b7b6885e6b/673c6016519104312fa8b435/schacht6074.png","What Would Ayn Rand Say About Customer Engagement?","/customer-experience/what-would-ayn-rand-say-about-customer-engagement-",{},"Apr 23, 2014","Contact centers face the same challenge as the characters in \"Atlas Shrugged\": build off existing systems, or take advantage of the latest state-of-the-art possibilities.",{"_722":24,"_723":937},[],{"_166":167,"_147":939,"_168":940,"_153":945,"_155":945,"_158":946,"_713":947,"_160":152,"_161":948,"_163":152,"_156":949,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":950,"_725":726},{"_149":152,"_151":152},[941],{"_52":942,"_172":943,"_174":944,"_710":152},"Craig Walker","/author/craig-walker","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt63cf94bace6effc4/673c602527a2bf4c5f58f49b/6074CraigWalker.jpg","21st Century Contact Center: Why MultiChannel Is a Must","/customer-experience/21st-century-contact-center-why-multichannel-is-a-must",{},"Apr 16, 2014","Your customers are your central focus, and you need to be able to communicate how they want.",{"_722":24,"_723":951},[],{"_166":167,"_147":953,"_168":954,"_153":959,"_155":959,"_158":960,"_713":961,"_160":152,"_161":962,"_163":152,"_156":963,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":964,"_725":726},{"_149":152,"_151":152},[955],{"_52":956,"_172":957,"_174":958,"_710":152},"Billy Chia","/author/billy-chia","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt823d5b740a5c6022/673c602376b8757fb65a6608/6074-Chia.jpg","Rave Reviews for Asterisk in the Contact Center","/customer-experience/rave-reviews-for-asterisk-in-the-contact-center",{},"Apr 14, 2014","A recent customer survey of Asterisk-based contact centers reports high customer satisfaction scores.",{"_722":24,"_723":965},[],{"_166":167,"_147":967,"_168":968,"_153":973,"_155":973,"_158":974,"_713":975,"_160":152,"_161":976,"_163":152,"_156":977,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":978,"_725":726},{"_149":152,"_151":152},[969],{"_52":970,"_172":971,"_174":972,"_710":152},"Guy Clinch","/author/guy-clinch","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltd69fcb3def3070a3/673c602403f6cc77e2eb8bb0/6074_guyclinch.jpg","Oculus Rift: The Future of Customer Experience?","/customer-experience/oculus-rift-the-future-of-customer-experience-",{},"Apr 4, 2014","Does Facebook's virtual-reality purchase represent a flight of sci-fi fancy, or does this investment signal momentum toward the future of Customer Experience?",{"_722":24,"_723":979},[],{"_166":167,"_147":981,"_168":982,"_153":987,"_155":987,"_158":988,"_713":989,"_160":152,"_161":990,"_163":152,"_156":991,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":992,"_725":726},{"_149":152,"_151":152},[983],{"_52":984,"_172":985,"_174":986,"_710":152},"Marty Parker","/author/marty-parker","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7f7a7ae7360affeb/673c6001e8c616f943d9863f/Marty.jpg","Evolution at Enterprise Connect 2014","/customer-experience/evolution-at-enterprise-connect-2014",{},"Apr 1, 2014","Technology has a way of shifting and shaping to match what people and organizations need. This sure was visible in the evolutions we saw at Enterprise Connect 2014.",{"_722":24,"_723":993},[],{"_166":167,"_147":995,"_168":996,"_153":998,"_155":998,"_158":999,"_713":1000,"_160":152,"_161":1001,"_163":152,"_156":1002,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":1003,"_725":726},{"_149":152,"_151":152},[997],{"_52":928,"_172":929,"_174":930,"_710":152},"Customer Engagement: Do Take it Personally","/customer-experience/customer-engagement-do-take-it-personally",{},"Mar 31, 2014","The best way to create customer engagement is to have a personal experience with your customer and make sure that they know you care about them.",{"_722":24,"_723":1004},[],{"_166":167,"_147":1006,"_168":1007,"_153":1009,"_155":1009,"_158":1010,"_713":1011,"_160":152,"_161":1001,"_163":152,"_156":1012,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":1013,"_725":726},{"_149":152,"_151":152},[1008],{"_52":237,"_172":238,"_174":239,"_710":152},"Looking Back on Enterprise Connect 2014","/customer-experience/looking-back-on-enterprise-connect-2014",{},"Another Enterprise Connect is in the books. This year’s event was marked by large crowds, and a subtle shift in focus.",{"_722":24,"_723":1014},[],{"_166":167,"_147":1016,"_168":1017,"_153":1019,"_155":1019,"_158":1020,"_713":1021,"_160":152,"_161":1022,"_163":152,"_156":1023,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":1024,"_725":726},{"_149":152,"_151":152},[1018],{"_52":970,"_172":971,"_174":972,"_710":152},"Context Clash","/customer-experience/context-clash",{},"Mar 26, 2014","Information sharing is one of the chief challenges to creating a customer-centric organization and mining that customer-centric organization for context.",{"_722":24,"_723":1025},[],{"_166":167,"_147":1027,"_168":1028,"_153":1030,"_155":1030,"_158":1031,"_713":1032,"_160":152,"_161":1033,"_163":152,"_156":1034,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":1035,"_725":726},{"_149":152,"_151":152},[1029],{"_52":848,"_172":849,"_174":850,"_710":152},"CafeX Wins Best in Enterprise Connect","/customer-experience/cafex-wins-best-in-enterprise-connect",{},"Mar 24, 2014","The judges single out an innovative customer care product from a new company.",{"_722":24,"_723":1036},[],{"_166":167,"_147":1038,"_168":1039,"_153":1041,"_155":1041,"_158":1042,"_713":1043,"_160":152,"_161":1044,"_163":152,"_156":1045,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":1046,"_725":726},{"_149":152,"_151":152},[1040],{"_52":764,"_172":765,"_174":766,"_710":152},"Reflections on the Enterprise Connect 2014 Locknote","/customer-experience/reflections-on-the-enterprise-connect-2014-locknote",{},"Mar 21, 2014","The cloud, PSTN, customer service, and Lync were among the topics that wrapped up the show.",{"_722":24,"_723":1047},[],{"_166":167,"_147":1049,"_168":1050,"_153":1052,"_155":1052,"_158":1053,"_713":1054,"_160":152,"_161":1055,"_163":152,"_156":1056,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":1057,"_725":726},{"_149":152,"_151":152},[1051],{"_52":190,"_172":191,"_174":192,"_710":152},"Altocloud Personalizes Customer Service","/customer-experience/altocloud-personalizes-customer-service",{},"Mar 20, 2014","Altocloud works to raise the bar on the customer service delivered from the contact center, through the use of machine learning, contextual information and predictive analytics.",{"_722":24,"_723":1058},[],{"_166":167,"_147":1060,"_168":1061,"_153":1063,"_155":1063,"_158":1064,"_713":1065,"_160":152,"_161":1066,"_163":152,"_156":1067,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":1068,"_725":726},{"_149":152,"_151":152},[1062],{"_52":764,"_172":765,"_174":766,"_710":152},"Barry O'Sullivan's Next Act: CEO of Startup Altocloud","/customer-experience/barry-o-sullivan-s-next-act-ceo-of-startup-altocloud",{},"Mar 12, 2014","For those who have been on the lookout for the next big news from former Cisco exec Barry O'Sullivan, the wait is over with the announcement of Altocloud.",{"_722":24,"_723":1069},[],{"_166":167,"_147":1071,"_168":1072,"_153":1074,"_155":1074,"_158":1075,"_713":1076,"_160":152,"_161":1077,"_163":152,"_156":1078,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":1079,"_725":726},{"_149":152,"_151":152},[1073],{"_52":304,"_172":305,"_174":306,"_710":152},"Telemarketing Calls Keep Coming","/customer-experience/telemarketing-calls-keep-coming",{},"Mar 7, 2014","FCC proceedings have opened the possibility of companies being held liable for what third-party telemarketers do on their behalf. Here's the state of play today.",{"_722":24,"_723":1080},[],{"_166":167,"_147":1082,"_168":1083,"_153":1088,"_155":1088,"_158":1089,"_713":1090,"_160":152,"_161":1091,"_163":152,"_156":1092,"_717":152,"_178":718,"_164":686,"_165":328,"_176":719,"_720":1093,"_725":726},{"_149":152,"_151":152},[1084],{"_52":1085,"_172":1086,"_174":1087,"_710":152},"Robin Gareiss","/author/robin-gareiss","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blta13382efd6c55828/673c600b401855bfb8d40142/Robin_Gareiss_460326_1532062692.jpg","No Universal Low-Cost Contact-Center Provider, but Good Indicators","/ccaas/no-universal-low-cost-contact-center-provider-but-good-indicators",{},"Mar 6, 2014","Nemertes' research reveals the top vendor choices for low-cost contact center technology in the enterprise.",{"_722":24,"_723":1094},[],{"_166":167,"_147":1096,"_168":1097,"_153":1099,"_155":1099,"_158":1100,"_713":1101,"_160":152,"_161":1102,"_163":152,"_156":1103,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":1104,"_725":726},{"_149":152,"_151":152},[1098],{"_52":928,"_172":929,"_174":930,"_710":152},"Personalized Customer Engagement, Way Beyond Screen Pops","/customer-experience/personalized-customer-engagement-way-beyond-screen-pops",{},"Mar 5, 2014","With a fully integrated system solution, the enterprise can focus on developing business improvements, not on making disparate systems work together.",{"_722":24,"_723":1105},[],{"_166":167,"_147":1107,"_168":1108,"_153":1113,"_155":1113,"_158":1114,"_713":1115,"_160":152,"_161":1116,"_163":152,"_156":1117,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":1118,"_725":726},{"_149":152,"_151":152},[1109],{"_52":1110,"_172":1111,"_174":1112,"_710":152},"Brian Riggs","/author/brian-riggs","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt39d7cddbff02e8c1/673c5ffcb3faf7ad45a4bcdc/brian_riggs_2.jpg","Smart Desk Phone Apps: What They Are, What They're Good For","/customer-experience/smart-desk-phone-apps-what-they-are-what-they-re-good-for",{},"Mar 4, 2014","There are numerous smart desk phone apps available today, so it's worth looking at a few use cases for how these apps can be best leveraged.",{"_722":24,"_723":1119},[],{"_166":167,"_147":1121,"_168":1122,"_153":1124,"_155":1124,"_158":1125,"_713":1126,"_160":152,"_161":1127,"_163":152,"_156":1128,"_717":152,"_178":718,"_164":330,"_165":331,"_176":719,"_720":1129,"_725":726},{"_149":152,"_151":152},[1123],{"_52":848,"_172":849,"_174":850,"_710":152},"Improving the Customer Experience","/customer-experience/improving-the-customer-experience",{},"Feb 28, 2014","A key benchmark study showed customer satifaction took a dive last year. What's behind it--and how can technology help?",{"_722":24,"_723":1130},[],"sidebarModules",[1133,1188,1201],{"_87":1134,"_1135":1136,"_1185":1186},"module_content_cards","data",{"_111":1137,"_1138":1139,"_178":1140,"_704":1141,"_1181":1182,"_1183":1182,"_1184":-7},"Top Content Cards","moduleLabel","Editor's Spotlight","default",[1142,1156,1168],{"_87":1143,"_1135":1144},"contentPreview",{"_166":167,"_178":1145,"_147":1146,"_153":1148,"_155":1148,"_158":1149,"_160":1149,"_713":1150,"_161":1151,"_163":152,"_164":686,"_165":328,"_168":1152,"_176":193,"_720":1154},"card-horizontal",{"_149":1147,"_151":1148},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/bltab1b3b0e60da965c/677cf7eb9758e034e85e8c92/air-canada-plane-flying.jpg","How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations","/ccaas/how-air-canada-tapped-amazon-connect-to-modernize-its-contact-center-operations",{},"Dec 16, 2024",[1153],{"_52":190,"_172":191,"_174":192},{"_722":24,"_723":1155},[],{"_87":1143,"_1135":1157},{"_166":167,"_178":1145,"_147":1158,"_153":1160,"_155":1160,"_158":1161,"_160":1161,"_713":1162,"_161":1163,"_163":152,"_164":686,"_165":328,"_168":1164,"_176":193,"_720":1166},{"_149":1159,"_151":1160},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt8aa40bc4f6f6a92f/677cf7e321b32b69af2117f1/healtcare-high-tech.jpg","How Talkdesk Delivers for Vertical Industries","/ccaas/how-talkdesk-delivers-for-vertical-industries",{},"Dec 5, 2024",[1165],{"_52":764,"_172":765,"_174":766},{"_722":24,"_723":1167},[],{"_87":1143,"_1135":1169},{"_166":167,"_178":1145,"_147":1170,"_153":1172,"_155":1172,"_158":1173,"_160":1173,"_713":1174,"_161":1175,"_163":152,"_164":686,"_165":328,"_168":1176,"_176":1178,"_720":1179},{"_149":1171,"_151":1172},"https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt7ea5e8b2d20cfead/677cf7ed2c64f06a1d1d5633/Prostock-studio-Alamy-Stock-Photo.jpg","How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity","/ccaas/how-vendors-could-help-small-and-medium-businesses-navigate-change-amidst-rapid-change-and-complexity",{},"Dec 17, 2024",[1177],{"_52":359,"_172":360,"_174":361},8,{"_722":24,"_723":1180},[],"dateDisplay","show","contributorDisplay","displayAd","adConfig",{"_1187":24},"nativeAdOption",{"_87":1189,"_1190":1191,"_1135":1192},"module_newsletter_promo","uid","blt067a6e89dddd945f",{"_111":1193,"_636":1194,"_1195":1191,"_637":638,"_178":181,"_1196":1197,"_1198":24,"_1199":1200},"Subscribe to Our Weekly Newsletters","Stay informed and sign up for weekly No Jitter and WorkSpace Connect newsletters","newsletterId","mode","dark","isOnHomepage","moduleLocation","sidebar",{"_87":1202,"_1135":1203},"module_event_promo",{"_111":1204,"_1205":1206,"_1207":152,"_1208":152,"_1209":70,"_1210":1211,"_1212":1213,"_161":1214,"_106":1215,"_1216":1217,"_1218":1219},"Event Feature Module","logoPosition","Left","backgroundImage","backgroundColor","isConstrained","logoSrc","https://eu-images.contentstack.com/v3/assets/blt2db30e0332fda6df/blt3416acc286f4dc6c/675c96de0203dbc5e1ca53b9/EC25_300x250_oval_cta.png","logoAlt","Enterprise Connect","Mar 17 - Mar 20, 2025","As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. 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