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Cisco and Evolve IP Team Up on UC; Ribbon and Unisys Partner on Teams Direct Routing
Customer Experience
Cisco and Evolve IP Team Up on UC; Ribbon and Unisys Partner on Teams Direct RoutingCisco and Evolve IP Team Up on UC; Ribbon and Unisys Partner on Teams Direct Routing

In this No Jitter Roll, Cisco and Evolve IP team up on UC, and LivePerson's automated customer-conversation tools now handle small talk.

byLisa Schmeiser
Feb 22, 2022
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1 Min Read
Conversational AI: A Fresh Start for the Contact Center
Virtual Agents
Conversational AI: A Fresh Start for the Contact CenterConversational AI: A Fresh Start for the Contact Center
byDana Casielles
Feb 22, 2022
1 Min Read
Research Shows Frontline Investments Produce Significant Yields
Customer Experience
Research Shows Frontline Investments Produce Significant YieldsResearch Shows Frontline Investments Produce Significant Yields
byDana Casielles
Feb 18, 2022
1 Min Read
The Best of Enterprise Connect logo
Customer Experience
3 Themes Emerging from 2022’s Best of EC Finalists3 Themes Emerging from 2022’s Best of EC Finalists
byEric Krapf
Feb 18, 2022
1 Min Read
Someone pressing a phone icon
Ccaas
UCaaS and CCaaS: They Simply Go TogetherUCaaS and CCaaS: They Simply Go Together
byBlair Pleasant
Feb 15, 2022
1 Min Read
Marketing and IT: CX Enemies or a Perfect Partnership?
Sponsored Content
Marketing and IT: CX Enemies or a Perfect Partnership?Marketing and IT: CX Enemies or a Perfect Partnership?
bySheila Walthoe, Local Measure
Feb 15, 2022
1 Min Read
Hub Gets Whiteboard Updates; Pexip in Azure Marketplace
Contact Centers
Hub Gets Whiteboard Updates; Pexip in Azure Marketplace
Hub Gets Whiteboard Updates; Pexip in Azure Marketplace
Feb 11, 2022
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1 Min Read
byLisa Schmeiser
The Best of Enterprise Connect logo
Customer Experience
2022 Best of EC Finalists Revealed, Judges Highlight Speed of Innovation
2022 Best of EC Finalists Revealed, Judges Highlight Speed of Innovation
Feb 11, 2022
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1 Min Read
byRyan Daily
A contact center graphic
Customer Experience
Conversation with a Contact Center Builder (Versus Buyer)
Conversation with a Contact Center Builder (Versus Buyer)
Feb 9, 2022
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1 Min Read
bySheila McGee-Smith
Google Freshens Gmail Views, Adds Cloud Partnerships
Customer Experience
Google Freshens Gmail Views, Adds Cloud Partnerships
Google Freshens Gmail Views, Adds Cloud Partnerships
Feb 4, 2022
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1 Min Read
byLisa Schmeiser
Getting Your Arms Around Today’s (and Tomorrow’s) Contact Center
Customer Experience
Getting Your Arms Around Today’s (and Tomorrow’s) Contact Center
Getting Your Arms Around Today’s (and Tomorrow’s) Contact Center
Feb 4, 2022
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1 Min Read
byEric Krapf
Contact Center Update: Twilio, Five9, Alvaria Share Latest
Customer Experience
Contact Center Update: Twilio, Five9, Alvaria Share Latest
Contact Center Update: Twilio, Five9, Alvaria Share Latest
Jan 28, 2022
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1 Min Read
byDana Casielles
We Can Expect CCaaS to Continue to Evolve in 2022
Ccaas
We Can Expect CCaaS to Continue to Evolve in 2022
We Can Expect CCaaS to Continue to Evolve in 2022
Jan 27, 2022
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1 Min Read
byDave Michels
Contact center agent at work
Ccaas
Bandwidth, Genesys Partner to Address Contact Center Migration Pains
Bandwidth, Genesys Partner to Address Contact Center Migration Pains
Jan 26, 2022
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1 Min Read
byZeus Kerravala
AI the Hottest CCaaS Trend for 2022: Here’s Why
Sponsored Content
AI the Hottest CCaaS Trend for 2022: Here’s Why
AI the Hottest CCaaS Trend for 2022: Here’s Why
Jan 13, 2022
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1 Min Read
byJen Jackson, Dialpad
Vonage Explains Why Video Is Here to Stay
Customer Experience
Vonage Explains Why Video Is Here to Stay
Vonage Explains Why Video Is Here to Stay
Jan 12, 2022
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1 Min Read
byDana Casielles
Don’t Pit Sales and Service Against Each Other: Integrate
Customer Experience
Don’t Pit Sales and Service Against Each Other: Integrate
Don’t Pit Sales and Service Against Each Other: Integrate
Jan 10, 2022
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1 Min Read
byZeus Kerravala
Get Ready for the Rebirth of the Call Center
Customer Experience
Get Ready for the Rebirth of the Call Center
Get Ready for the Rebirth of the Call Center
Jan 10, 2022
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1 Min Read
byTom Nolle
Coming in 2022: A Better Customer Experience for the Masses
Customer Experience
Coming in 2022: A Better Customer Experience for the Masses
Coming in 2022: A Better Customer Experience for the Masses
Jan 5, 2022
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1 Min Read
byBlair Pleasant
Enriching Human Connections with AI
Sponsored Content
Enriching Human Connections with AI
Enriching Human Connections with AI
Jan 5, 2022
|
1 Min Read
byHuiyan Wong, Genesys
Maintaining Stellar CX in a Hybrid Work World
Customer Experience
Maintaining Stellar CX in a Hybrid Work World
Maintaining Stellar CX in a Hybrid Work World
Jan 3, 2022
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1 Min Read
bySheila McGee-Smith
3 Ways Enterprises Can Boost Omnichannel Engagement 2022-01-03
Customer Experience
3 Ways Enterprises Can Boost Omnichannel Engagement 2022-01-03
3 Ways Enterprises Can Boost Omnichannel Engagement 2022-01-03
Jan 3, 2022
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1 Min Read
byMila D'Antonio
Automate Valuable Customer Journeys End-to-End with CPaaS
Sponsored Content
Automate Valuable Customer Journeys End-to-End with CPaaS
Automate Valuable Customer Journeys End-to-End with CPaaS
Dec 21, 2021
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1 Min Read
bySudarshan Dharmapuri, imimobile
5 Key Customer Engagement Trends to Watch
Sponsored Content
5 Key Customer Engagement Trends to Watch
5 Key Customer Engagement Trends to Watch
Dec 15, 2021
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1 Min Read
byTricia Reynolds, Genesys
Tangoe Taps Becky Carr As New CMO
Contact Centers
Tangoe Taps Becky Carr As New CMO
Tangoe Taps Becky Carr As New CMO
Dec 13, 2021
|
1 Min Read
byZeus Kerravala
Salesforce Tower in San Francisco
CRM
Salesforce’s MuleSoft Unit Is Going Through a ‘Rough Patch’
Salesforce’s MuleSoft Unit Is Going Through a ‘Rough Patch’
Dec 10, 2021
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1 Min Read
byBloomberg News
Someone using tablet for customer support
Customer Experience
EC 2022 Innovation Showcase: Taking CX to the Next Level
EC 2022 Innovation Showcase: Taking CX to the Next Level
Dec 9, 2021
|
1 Min Read
byDave Michels
4 Steps to Take Post Moving Your Contact Center to the Cloud
Customer Experience
4 Steps to Take Post Moving Your Contact Center to the Cloud
4 Steps to Take Post Moving Your Contact Center to the Cloud
Dec 7, 2021
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1 Min Read
byTom Brannen
Audio wave technology background
Customer Experience
Five9 Announces Virtual Voiceover
Five9 Announces Virtual Voiceover
Dec 7, 2021
|
1 Min Read
bySheila McGee-Smith
End-to-End Customer Journey Orchestration Drives CX of the Future
Sponsored Content
End-to-End Customer Journey Orchestration Drives CX of the Future
End-to-End Customer Journey Orchestration Drives CX of the Future
Dec 7, 2021
|
1 Min Read
byBenjamin Staat, imimobile
How Contact Centers Turn Employees into Agents
Sponsored Content
How Contact Centers Turn Employees into Agents
How Contact Centers Turn Employees into Agents
Dec 6, 2021
|
1 Min Read
byJonathan Barouch, Local Measure
No Jitter Roll: Call Analytics, All-In-One Touch Displays
Customer Experience
No Jitter Roll: Call Analytics, All-In-One Touch Displays
No Jitter Roll: Call Analytics, All-In-One Touch Displays
Dec 3, 2021
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1 Min Read
byDana Casielles
3 Signature Amazon Connect Moments in 2021
Sponsored Content
3 Signature Amazon Connect Moments in 2021
3 Signature Amazon Connect Moments in 2021
Dec 2, 2021
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1 Min Read
byBailey Backal, AWS
Business professional shaking hands
Customer Experience
8x8 to Acquire Fuze to Bolster XCaaS R&D
8x8 to Acquire Fuze to Bolster XCaaS R&D
Dec 1, 2021
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1 Min Read
byZeus Kerravala
Three gold trophies
Customer Experience
Talkdesk Digital Showdown: Airkit Takes Gold, Charities Win Big
Talkdesk Digital Showdown: Airkit Takes Gold, Charities Win Big
Nov 30, 2021
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1 Min Read
byZeus Kerravala

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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

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How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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