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Talkdesk & Google Partner Up, Verint Reveals Zoom Integration
Customer Experience
Talkdesk & Google Partner Up, Verint Reveals Zoom IntegrationTalkdesk & Google Partner Up, Verint Reveals Zoom Integration

In this No Jitter Roll, we cover the latest news from Talkdesk, Verint, and Ooma.

byRyan Daily
Apr 11, 2022
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1 Min Read
Vonage Expands UCaaS, CCaaS Capabilities with Embedded Video Switch
Customer Experience
Vonage Expands UCaaS, CCaaS Capabilities with Embedded Video SwitchVonage Expands UCaaS, CCaaS Capabilities with Embedded Video Switch
byLisa Schmeiser
Apr 8, 2022
1 Min Read
No Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing Firm
Virtual Agents
No Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing FirmNo Jitter Roll: Crestron Unveils Room Control Software; Cyara Gains Chatbot Testing Firm
byLisa Schmeiser
Apr 6, 2022
1 Min Read
UCaaS & CCaaS Work Better Together
Ccaas
UCaaS & CCaaS Work Better TogetherUCaaS & CCaaS Work Better Together
byDana Casielles
Apr 1, 2022
1 Min Read
Understanding How CX Drives Good and Bad Profits
Customer Experience
Understanding How CX Drives Good and Bad ProfitsUnderstanding How CX Drives Good and Bad Profits
byZeus Kerravala
Mar 31, 2022
1 Min Read
A contact center graphic
Customer Experience
No Jitter Roll: Recapping Contact Centers News From EC22No Jitter Roll: Recapping Contact Centers News From EC22
byRyan Daily
Mar 29, 2022
1 Min Read
4 Workforce Management Disciplines Explained at Enterprise Connect 2022
Customer Experience
4 Workforce Management Disciplines Explained at Enterprise Connect 2022
4 Workforce Management Disciplines Explained at Enterprise Connect 2022
Mar 23, 2022
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1 Min Read
byDana Casielles
CCaaS Embraces Video Channels for Better Customer Interactions
Ccaas
CCaaS Embraces Video Channels for Better Customer Interactions
CCaaS Embraces Video Channels for Better Customer Interactions
Mar 23, 2022
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1 Min Read
byDave Michels
Pasquale DeMaio at Enterprise Connect
Customer Experience
AWS Adds ML-Powered Workforce Optimization to Amazon Connect
AWS Adds ML-Powered Workforce Optimization to Amazon Connect
Mar 22, 2022
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1 Min Read
bySheila McGee-Smith
Enterprise Connect presentation
Customer Experience
4 Ways to Get Contact Center Capabilities into Microsoft Teams
4 Ways to Get Contact Center Capabilities into Microsoft Teams
Mar 22, 2022
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1 Min Read
byRyan Daily
Innovation Showcase at Enterprise Connect
Customer Experience
Customer Engagement Dominates EC 2022 Innovation Showcase
Customer Engagement Dominates EC 2022 Innovation Showcase
Mar 22, 2022
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1 Min Read
byDana Casielles
A contact center agent working
Customer Experience
Google Evolves Its CCAI Services to a Full CCAI Platform
Google Evolves Its CCAI Services to a Full CCAI Platform
Mar 21, 2022
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1 Min Read
bySheila McGee-Smith
A contact center graphic
Customer Experience
Dialpad Extends Contact Center Capabilities
Dialpad Extends Contact Center Capabilities
Mar 21, 2022
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1 Min Read
byDave Michels
Death to Third-Party Cookies Indicates the Rise of CDPs
Customer Experience
Death to Third-Party Cookies Indicates the Rise of CDPs
Death to Third-Party Cookies Indicates the Rise of CDPs
Mar 18, 2022
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1 Min Read
byDana Casielles
Google Chrome Enterprise Recommended Track Expands Contact Center Partners
Customer Experience
Google Chrome Enterprise Recommended Track Expands Contact Center Partners
Google Chrome Enterprise Recommended Track Expands Contact Center Partners
Mar 16, 2022
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1 Min Read
byDave Michels
Learn More About the Two Key Technologies Driving Improved CX
Customer Experience
Learn More About the Two Key Technologies Driving Improved CX
Learn More About the Two Key Technologies Driving Improved CX
Mar 16, 2022
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1 Min Read
byRobin Gareiss
People working in meeting room
Customer Experience
What I’m Looking Forward to at Enterprise Connect
What I’m Looking Forward to at Enterprise Connect
Mar 15, 2022
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1 Min Read
byIrwin Lazar
At-home contact center agent
Customer Experience
Frost & Sullivan Shares CX Insight; AudioCodes & Colt Partner on Operator Connect
Frost & Sullivan Shares CX Insight; AudioCodes & Colt Partner on Operator Connect
Mar 15, 2022
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1 Min Read
byRyan Daily
Showcasing Six for Better CX at EC22
Customer Experience
Showcasing Six for Better CX at EC22
Showcasing Six for Better CX at EC22
Mar 14, 2022
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1 Min Read
byDave Michels
Meeting the New CX Digital-First Mandate: Are You Leading or Falling Behind?
Customer Experience
Meeting the New CX Digital-First Mandate: Are You Leading or Falling Behind?
Meeting the New CX Digital-First Mandate: Are You Leading or Falling Behind?
Mar 14, 2022
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1 Min Read
byMila D'Antonio
3 IT Questions to Ask at Enterprise Connect 2022
Workspace
3 IT Questions to Ask at Enterprise Connect 2022
3 IT Questions to Ask at Enterprise Connect 2022
Mar 11, 2022
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1 Min Read
byEric Krapf
A UCaaS graphic
Ccaas
Mavenir, Crexendo Partner on UCaaS + CCaaS Offerings
Mavenir, Crexendo Partner on UCaaS + CCaaS Offerings
Mar 10, 2022
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1 Min Read
byDave Michels
Composable Communications: A Key Theme at Enterprise Connect 2022
UCaaS
Composable Communications: A Key Theme at Enterprise Connect 2022
Composable Communications: A Key Theme at Enterprise Connect 2022
Mar 10, 2022
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1 Min Read
byZeus Kerravala
Observe.AI Debuts CX Tool; Aver Releases Meeting Room Bundle logo in a gray background | Observe.AI Debuts CX Tool; Aver Releases Meeting Room Bundle
Customer Experience
Observe.AI Debuts CX Tool; Aver Releases Meeting Room Bundle
Observe.AI Debuts CX Tool; Aver Releases Meeting Room Bundle
Mar 9, 2022
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1 Min Read
byLisa Schmeiser
Culture, Communication, Collaboration All Boost Employee Retention
Employee Experience
Culture, Communication, Collaboration All Boost Employee Retention
Culture, Communication, Collaboration All Boost Employee Retention
Mar 9, 2022
|
1 Min Read
byLinda Barnes
The Enterprise CCaaS Challenge: Architecting for the Cloud
Sponsored Content
The Enterprise CCaaS Challenge: Architecting for the Cloud
The Enterprise CCaaS Challenge: Architecting for the Cloud
Mar 8, 2022
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1 Min Read
byMichael McKinlay, Sytel
Zoom Boosts Call Retention Features, NICE Boosts Zoom Compliance Abilities
Customer Experience
Zoom Boosts Call Retention Features, NICE Boosts Zoom Compliance Abilities
Zoom Boosts Call Retention Features, NICE Boosts Zoom Compliance Abilities
Mar 4, 2022
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1 Min Read
byLisa Schmeiser
Uniphore Advances Flagship Product, GoTo Expands CCaaS Offering
Customer Experience
Uniphore Advances Flagship Product, GoTo Expands CCaaS Offering
Uniphore Advances Flagship Product, GoTo Expands CCaaS Offering
Mar 2, 2022
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1 Min Read
byDana Casielles
Engage and Enable Frontline Teams: Deliver Better CX
Customer Experience
Engage and Enable Frontline Teams: Deliver Better CX
Engage and Enable Frontline Teams: Deliver Better CX
Feb 25, 2022
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1 Min Read
byDana Casielles
Is CCaaS Enterprise Ready? Yes!
Ccaas
Is CCaaS Enterprise Ready? Yes!
Is CCaaS Enterprise Ready? Yes!
Feb 24, 2022
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1 Min Read
byDave Michels
Zoom's CCaaS Play: Conversational AI Might be Key to Success
Ccaas
Zoom's CCaaS Play: Conversational AI Might be Key to Success
Zoom's CCaaS Play: Conversational AI Might be Key to Success
Feb 23, 2022
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1 Min Read
byZeus Kerravala
A tired contact center agent
Customer Experience
Calabrio and Genesys Announce Timely Agent Tools
Calabrio and Genesys Announce Timely Agent Tools
Feb 23, 2022
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1 Min Read
bySheila McGee-Smith
Contact center icon
Customer Experience
Zoom’s New Contact Center Offering: Your Calls Are Important to Us
Zoom’s New Contact Center Offering: Your Calls Are Important to Us
Feb 23, 2022
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1 Min Read
byDave Michels
Contact center agent at work
Customer Experience
Zoom Goes All in on CCaaS Market, Releases Omnichannel Service
Zoom Goes All in on CCaaS Market, Releases Omnichannel Service
Feb 23, 2022
|
1 Min Read
byRyan Daily
A contact center agent working
Sponsored Content
Dialpad Presents: 4 Contact Center Predictions for 2022
Dialpad Presents: 4 Contact Center Predictions for 2022
Feb 23, 2022
|
1 Min Read
byRon Stevenson, Dialpad

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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