Jen Jackson is Vice President of Customer Experience: Success, Service, Support at Dialpad. Previously, she served as the Vice President of Customer Success at Serenova, where she led the global team dedicated to helping customers achieve quantifiable business outcomes and exceptional customer experiences. Her career includes deep contact center experience and leadership roles at Dell, as well as emerging companies like Kinnser Software (now WellSky) and Neverfail Group. Jen is known for a people-first philosophy of leadership aligned with today's workforce and technology.