Customer Experience
Create outstanding customer experiences with the right communication tools and strategies. Learn how to enhance customer interactions, loyalty, and satisfaction through effective customer experience management.
Well, 2008 may be the year when the cellular industry finally ends their quest to be the new Bell System. Verizon's announcement of their 'Any Apps, Any Device' option signals a least an initial attempt to break the link between cellular network services and equipment. The carrier's establishment of a program to certify third-party devices to operate on their network will result in a much richer range of equipment options for Verizon's customers, and a ripple effect that results in this same type of open handset plans throughout the US cellular industry.
