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October 21, 2024
Consumers dislike bots, businesses like them. Regardless, good CX means using them properly and educating customers on why they should use them.
October 18, 2024
Also, Dropbox releases Dash for Business, 8x8 announces AI-powered voice support for 8x8 Intelligent Customer Assistant, and Transcom, Avaya, and Sabio Group partner.
October 16, 2024
Intermedia
Options SPs have for delivering business services as they head into uncharted territory.
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October 9, 2024
NICE
AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together...
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...