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UCaaS

Discover the benefits of Unified Communications as a Service (UCaaS) for your enterprise. Explore how UCaaS solutions can streamline communication, reduce costs, and improve collaboration across your organization.

AI & Automation

AI Calling; Please Hold AI Calling; Please Hold

AI could improve the basic enterprise calling experience. Here are five suggestions end users are already using on their personal phones.

Jan 29, 2025

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1 Min Read

Digital Workplace

UCaaSiS: UCaaS Is Stupid And Here’s Why UCaaSiS: UCaaS Is Stupid And Here’s Why

Jan 27, 2025

1 Min Read

Ask An Analyst: 2024 Review from Omdia’s Brent Kelly

Ask An Analyst: 2024 Review from Omdia’s Brent Kelly Ask An Analyst: 2024 Review from Omdia’s Brent Kelly

Dec 18, 2024

1 Min Read

Teams highlighted at Ignite

UCaaS is a Teams Sport. Who’s Really Winning?UCaaS is a Teams Sport. Who’s Really Winning?

Oct 25, 2024

1 Min Read

Transform Your UC - A Guide for Service Providers

Sponsored Content

Transform Your UC - A Guide for Service Providers Transform Your UC - A Guide for Service Providers

byBrian Gregory, Senior Director of Product Marketing, Intermedia Communications

Oct 16, 2024

1 Min Read

Why Enterprise Premises UC Systems Remain a Good Investment

AI Collaboration

Why Enterprise Premises UC Systems Remain a Good Investment Why Enterprise Premises UC Systems Remain a Good Investment

Oct 14, 2024

1 Min Read

NEC Hands Over UCaaS Offering Univerge Blue to Intermedia

NEC Hands Over UCaaS Offering Univerge Blue to Intermedia

NEC Hands Over UCaaS Offering Univerge Blue to Intermedia

With All the Technology Choices Out There, How Do You Decide?

Customer Experience

With All the Technology Choices Out There, How Do You Decide?

With All the Technology Choices Out There, How Do You Decide?

byBarbara A Grothe

How Productivity Measurement is Driving UCaaS Innovation

How Productivity Measurement is Driving UCaaS Innovation

How Productivity Measurement is Driving UCaaS Innovation

Intermedia Launches Unite for Microsoft Teams Advanced to Improve Business Efficiency

AI Collaboration

Intermedia Launches Unite for Microsoft Teams Advanced to Improve Business Efficiency

Intermedia Launches Unite for Microsoft Teams Advanced to Improve Business Efficiency

byZeus Kerravala

Smart Savings: How to Optimize PSTN Calling within Microsoft Teams

Smart Savings: How to Optimize PSTN Calling within Microsoft Teams

Smart Savings: How to Optimize PSTN Calling within Microsoft Teams

byKevin Kieller

UCaaS vs CCaaS: What’s the Difference & Which is Best For You?

Customer Experience

UCaaS vs CCaaS: What’s the Difference & Which is Best For You?

UCaaS vs CCaaS: What’s the Difference & Which is Best For You?

byNo Jitter Staff

What to Know About Employee Experience (EX)

Employee Experience

What to Know About Employee Experience (EX)

What to Know About Employee Experience (EX)

byNo Jitter Staff

Someone rating customer service

Customer Experience

What to Know About Customer Experience (CX)

What to Know About Customer Experience (CX)

byNo Jitter Staff

At Interactions, NICE Says, “Put Up Your Dukes” to the UC Industry

At Interactions, NICE Says, “Put Up Your Dukes” to the UC Industry

At Interactions, NICE Says, “Put Up Your Dukes” to the UC Industry

byZeus Kerravala

Learning to Live With Your UCaaS LLM, Part 1

Learning to Live With Your UCaaS LLM, Part 1

Learning to Live With Your UCaaS LLM, Part 1

byBrent Kelly and Kevin Kieller

Assessing the Risks and Rewards of Using Gen AI in UCaaS Platforms, Part 3

Assessing the Risks and Rewards of Using Gen AI in UCaaS Platforms, Part 3

Assessing the Risks and Rewards of Using Gen AI in UCaaS Platforms, Part 3

byBrent Kelly and Kevin Kieller

Testing Gen AI Use Cases in UCaaS Platforms, Part 2

Testing Gen AI Use Cases in UCaaS Platforms, Part 2

Testing Gen AI Use Cases in UCaaS Platforms, Part 2

byBrent Kelly and Kevin Kieller

Conversations in Collaboration: Mitel’s Eric Hanson on Hybrid Deployment Models

Conversations in Collaboration: Mitel’s Eric Hanson on Hybrid Deployment Models

byMatt Vartabedian

Five Thoughts From Avaya’s 2024 Analyst Summit

Five Thoughts From Avaya’s 2024 Analyst Summit

Five Thoughts From Avaya’s 2024 Analyst Summit

byZeus Kerravala

NEC Exits Premises-based UC

NEC Exits Premises-based UC

NEC Exits Premises-based UC

Digital assets

No Jitter Roll: Bedrock Security’s Data Security Platform is Unveiled, Soteria Inspect is Added to Azure Marketplace, Adobe Partners with Microsoft

No Jitter Roll: Bedrock Security’s Data Security Platform is Unveiled, Soteria Inspect is Added to Azure Marketplace, Adobe Partners with Microsoft

byHannah Warfel, Associate Editor

HD voice image

Reinventing Service Provider Voice

Reinventing Service Provider Voice

A cloud with tendrils reaching out to other types of technology

What Is UCaaS? A Guide To Unified Communications as a Service

What Is UCaaS? A Guide To Unified Communications as a Service

byNo Jitter Staff

Photo meant to illustrate cloud communications

Customer Experience

No Jitter Roll: 8x8 Enhances its UCaaS and CCaaS Products, Jabra Launches New Admin Platform and Cisco, Microsoft and Samsung Collaborate on Meeting Rooms

No Jitter Roll: 8x8 Enhances its UCaaS and CCaaS Products, Jabra Launches New Admin Platform and Cisco, Microsoft and Samsung Collaborate on Meeting Rooms

byMatt Vartabedian

What Trends Will Dominate the UCaaS Market in 2024?

What Trends Will Dominate the UCaaS Market in 2024?

What Trends Will Dominate the UCaaS Market in 2024?

byNo Jitter Staff

The Year That Was In: Customer Experience and Contact Center

Customer Experience

The Year That Was In: Customer Experience and Contact Center

The Year That Was In: Customer Experience and Contact Center

byMatt Vartabedian

Ask an Analyst: Omdia’s Brent Kelly on UCaaS, CCaaS and AI Trends in 2023

Ask an Analyst: Omdia’s Brent Kelly on UCaaS, CCaaS and AI Trends in 2023

Ask an Analyst: Omdia’s Brent Kelly on UCaaS, CCaaS and AI Trends in 2023

byMatt Vartabedian

Customer Experience

New Avaya Hires Add Cloud, Acquisitions, Engineering Depth to Executive Team

New Avaya Hires Add Cloud, Acquisitions, Engineering Depth to Executive Team

New Technology and New Metrics for Offices

New Technology and New Metrics for Offices

New Technology and New Metrics for Offices

The Leading UCaaS Providers of 2024

The Leading UCaaS Providers of 2024

The Leading UCaaS Providers of 2024

byNo Jitter Staff

Person stressed out with computer

Latest Ipsos Research Validates the Value of UCaaS and AI for Improving Productivity

Latest Ipsos Research Validates the Value of UCaaS and AI for Improving Productivity

Contact center employees working

Customer Experience

Zoomtopia Session Posits CCaaS and UCaaS Are Better Together

Zoomtopia Session Posits CCaaS and UCaaS Are Better Together

byMatt Vartabedian

How to Choose a UCaaS Provider for Your Business

How to Choose a UCaaS Provider for Your Business

How to Choose a UCaaS Provider for Your Business

byNo Jitter Staff

Enterprise Connect 2024: End User Speakers Lead the Way

Enterprise Connect 2024: End User Speakers Lead the Way

Enterprise Connect 2024: End User Speakers Lead the Way

Enterprise Connect

Mar 17 - Mar 20, 2025

Mar 17 - Mar 20, 2025

As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.

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