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September 30, 2024
A look at characteristics of the success group from Metrigy’s recent research on connected workspaces for collaborative work management.
September 27, 2024
Zoom adds new enterprise features for security and compliance, Google includes Gemini model in Workspace and rolls out Contact Center updates, and Talkdesk launches Healthcare Experience Cloud for...
September 27, 2024
At Reverb24, Bandwidth shared several new developments aimed at improving enterprise communications.
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October 9, 2024
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AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together...
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...