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Collaboration and Communications Security is Still Lacking

Irwin Lazar

September 26, 2024

Attacks on enterprise communication systems continue to rapidly evolve in size, scope, and sophistication, especially as AI allows for enhanced targeting as well as voice and video impersonation.

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Work Relationships Are Not in a Great Place

Lisa Schmeiser

September 26, 2024

There's an opportunity for management to examine how their relationship to their work differs from their reports' relationship to work -- and figure out how to identify areas to change.

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NEC Hands Over UCaaS Offering Univerge Blue to Intermedia

Dave Michels

September 24, 2024

NEC is walking away from mature telephony, while Intermedia is running into a high-growth opportunity.

News & Views

What You Need to Know About the Zoom AI Companion

Kevin Kieller

September 24, 2024

Long gone are the days of Zoom only being about meetings. With email and calendar integration, team chat, phone, and now docs, Zoom Workplace is a full AI-enhanced collaboration platform.

With All the Technology Choices Out There, How Do You Decide?

Barbara A Grothe

September 23, 2024

It is never easy for enterprise customers to decide on the correct technology decisions. Here’s some guidance to streamline the process.

Visual Storytelling at NICE Interactions

Dave Michels

September 23, 2024

Humans have always used pictures to tell stories. Outgoing NICE CEO Barak Eliam’s immersive storytelling set a new high bar for tech company keynotes.

No Jitter Roll: Vonage Launches Vonage RCS and Expands their Salesforce Service Cloud Offering and Salesforce and NVIDIA partner to advance AI agents.

Hannah Warfel

September 20, 2024

Also, Magnit’s launch of Magnit Platform, Talkdesk’s new AI Rewriter and AI Translator, and Logitech launches a Copilot compatible keyboard and a Microsoft Teams certified headset.

How Productivity Measurement is Driving UCaaS Innovation

Dave Michels

September 20, 2024

As the landscape of UCaaS continues to evolve, productivity measurement is a key innovation that is breathing new life into the space.

Done Right, Collaboration Overload Could Be Alleviated by AI

Lisa Schmeiser

September 19, 2024

The problem is too much information and too many interactions spread across too many apps. The solution may be to let an AI agent do the work of pulling all these disparate elements together instead of expecting people to do it.

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Empowering Customers to Self-Serve on Their Terms: How to Build a Holistic CX Strategy for Long-term Success

June 14, 2024

NICE

There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...

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