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Image illustrating cybercrime taking place

8x8 rolls out Omni Shield, a New SMS Fraud Prevention API 8x8 rolls out Omni Shield, a New SMS Fraud Prevention API

The solution offers a monitoring system for messaging, instantaneous fraud detection with real-time traffic analysis, and autoblocking features.

byZeus Kerravala

Sep 11, 2023

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1 Min Read

The Verizon logo on a mobile device

Video Conferencing

Farewell to BlueJeans Farewell to BlueJeans

Sep 11, 2023

1 Min Read

Image illustrating the connectivity of AI

Assistants & Copilots

No Jitter Roll: Zoom Debuts AI Companion, Bandwidth Builds AIBridge with Partners, Genesys and Salesforce Team Up No Jitter Roll: Zoom Debuts AI Companion, Bandwidth Builds AIBridge with Partners, Genesys and Salesforce Team Up

byMatt Vartabedian

Sep 8, 2023

1 Min Read

the Rosetta Stone

Google, Mio Team up for Chat Interoperability Google, Mio Team up for Chat Interoperability

Sep 4, 2023

1 Min Read

Image illustrating the flags of the European Union

AI Collaboration

No Jitter Roll: There's no EU in Teams, Microsoft rolls out Bing Chat Enterprise, OpenAI Intros ChatGPT Enterprise, and Google's Duet AI for Workspace Enters the Stage No Jitter Roll: There's no EU in Teams, Microsoft rolls out Bing Chat Enterprise, OpenAI Intros ChatGPT Enterprise, and Google's Duet AI for Workspace Enters the Stage

byMatt Vartabedian

Sep 1, 2023

1 Min Read

How to Return to the Office and Work from Home at the Same Time

How to Return to the Office and Work from Home at the Same Time How to Return to the Office and Work from Home at the Same Time

Aug 31, 2023

1 Min Read

Conversations in Collaboration: Cognigy’s Philipp Heltewig on Orchestrating Generative AI’s Role in the Contact Center

AI Collaboration

Conversations in Collaboration: Cognigy’s Philipp Heltewig on Orchestrating Generative AI’s Role in the Contact Center

Conversations in Collaboration: Cognigy’s Philipp Heltewig on Orchestrating Generative AI’s Role in the Contact Center

byMatt Vartabedian

Enlightening Generative AI

Assistants & Copilots

Enlightening Generative AI

Enlightening Generative AI

Picture of video call about some colleagues in officer, others remote

Employee Experience

Will the Hybrid Work Wars Wind Down?

Will the Hybrid Work Wars Wind Down?

Empty Office Space Is Full of Future Potential

Empty Office Space Is Full of Future Potential

Empty Office Space Is Full of Future Potential

byLisa Schmeiser

A telehealth appointment

No Jitter Roll: Dialpad Launches Proprietary LLM, Otter.ai Brings Gen AI to Slack, Dstny Launches Native Teams Integration and Mutare’s Voice Traffic Filter Available in Genesys AppFoundry

No Jitter Roll: Dialpad Launches Proprietary LLM, Otter.ai Brings Gen AI to Slack, Dstny Launches Native Teams Integration and Mutare’s Voice Traffic Filter Available in Genesys AppFoundry

byMatt Vartabedian

Unified Communications as a Service

Empowering Organizational Sustainability Through Unified Communications: A Path to Efficiency, Productivity, and Environmental Responsibility

Empowering Organizational Sustainability Through Unified Communications: A Path to Efficiency, Productivity, and Environmental Responsibility

Generative AI Already Embedded in Contact Centers

Assistants & Copilots

Generative AI Already Embedded in Contact Centers

Generative AI Already Embedded in Contact Centers

byRobin Gareiss

A graphic showing business communications

No Jitter Roll: Slack Redesigns, SIPPIO brings PSTN calling to Microsoft Teams and Streem Delivers Remote Video Support

No Jitter Roll: Slack Redesigns, SIPPIO brings PSTN calling to Microsoft Teams and Streem Delivers Remote Video Support

byMatt Vartabedian

Someone using Zoom on their phone

Zoom Makes a Call, But What Does It Mean?

Zoom Makes a Call, But What Does It Mean?

Transparency in Action: Q&A with Zoom Leadership on CX and EX Solutions

Employee Experience

Transparency in Action: Q&A with Zoom Leadership on CX and EX Solutions

Transparency in Action: Q&A with Zoom Leadership on CX and EX Solutions

bySheila McGee-Smith

Mitel office sign

AI Collaboration

Mitel's Newest MiCollab Release Goes Multi-Vendor

Mitel's Newest MiCollab Release Goes Multi-Vendor

byZeus Kerravala

We Didn't Evolve to Work Alone: Return to the Office Can Help Everyone, If Done Right

We Didn't Evolve to Work Alone: Return to the Office Can Help Everyone, If Done Right

We Didn't Evolve to Work Alone: Return to the Office Can Help Everyone, If Done Right

byMatthew Vartabedian

Chatbots and Generative AI

Assistants & Copilots

Qualtrics' Ellen Loeshelle: Pick Your AI Based on the Problem You're Trying to Solve

Qualtrics' Ellen Loeshelle: Pick Your AI Based on the Problem You're Trying to Solve

byMatt Vartabedian

Mobile

Employee Experience

The Age of Fixed-Mobile Convergence Has Arrived

The Age of Fixed-Mobile Convergence Has Arrived

Office Workers

How New Will the “New” Office Really Be?

How New Will the “New” Office Really Be?

Business Leaders Getting Smart on Generative AI

Employee Experience

Business Leaders Getting Smart on Generative AI

Business Leaders Getting Smart on Generative AI

Microsoft Copilot

Assistants & Copilots

How Microsoft Copilot Could Help End Users Fly Through Tasks

How Microsoft Copilot Could Help End Users Fly Through Tasks

byKevin Kieller

The graphic that goes Bing

Assistants & Copilots

No Jitter Roll: Microsoft Reveals Copilot Pricing, Poly Launches Teams-certified Headsets, and Qualtrics Launches its AI-powered XM/os2

No Jitter Roll: Microsoft Reveals Copilot Pricing, Poly Launches Teams-certified Headsets, and Qualtrics Launches its AI-powered XM/os2

byMatt Vartabedian

How T-Mobile Moved Thousands of Conference Rooms to Cisco Webex During a Pandemic

Video Conferencing

How T-Mobile Moved Thousands of Conference Rooms to Cisco Webex During a Pandemic

How T-Mobile Moved Thousands of Conference Rooms to Cisco Webex During a Pandemic

byLisa Schmeiser

Vonage Protection Suite Offers Counter-Fraud as a Service

Vonage Protection Suite Offers Counter-Fraud as a Service

Vonage Protection Suite Offers Counter-Fraud as a Service

Return to Office: If You Build It, They Will Come

Employee Experience

Return to Office: If You Build It, They Will Come

Return to Office: If You Build It, They Will Come

byMatt Vartabedian

Google headquarters in Mountain View, California

AI Collaboration

Conversations in Collaboration: Google’s Behshad Behzadi Talks Responsible AI

Conversations in Collaboration: Google’s Behshad Behzadi Talks Responsible AI

byMatt Vartabedian

Filling In the Generation Gaps

Filling In the Generation Gaps

Filling In the Generation Gaps

byLisa Schmeiser

Picture of video call about some colleagues in officer, others remote

Employee Experience

Driving Multi-Generational Hybrid Work

Driving Multi-Generational Hybrid Work

Improving Employee Outreach Efforts to Assess Hybrid Work Attitudes

Employee Experience

Improving Employee Outreach Efforts to Assess Hybrid Work Attitudes

Improving Employee Outreach Efforts to Assess Hybrid Work Attitudes

As Communications Preferences Shift, So Must the Strategic Choices Communication Pros Make

Digital Workplace

As Communications Preferences Shift, So Must the Strategic Choices Communication Pros Make

As Communications Preferences Shift, So Must the Strategic Choices Communication Pros Make

How Do You Keep Your Workforce from Fearing ChatGPT?

Employee Experience

How Do You Keep Your Workforce from Fearing ChatGPT?

How Do You Keep Your Workforce from Fearing ChatGPT?

byLisa Schmeiser

What EX Maturity Looks Like

Employee Experience

What EX Maturity Looks Like

What EX Maturity Looks Like

Enterprise Connect

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