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Picture of first day on the job
Digital Workplace
Agent Onboarding: A New Strategy for the Remote WorkerAgent Onboarding: A New Strategy for the Remote Worker

This updated approach requires collaboration from IT, HR, and operations to support agent retention; part two of a three-part series

byFrances Horner
Jan 7, 2021
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1 Min Read
A businessman holding a light bulb
Workspace
WorkSpace Wednesday: Rethinking Work (and Spaces) in 2021WorkSpace Wednesday: Rethinking Work (and Spaces) in 2021
byRyan Daily
Jan 6, 2021
1 Min Read
Burnout Bust: Making Employee Experience a 2021 Priority
Workspace
Burnout Bust: Making Employee Experience a 2021 PriorityBurnout Bust: Making Employee Experience a 2021 Priority
byRyan Daily
Jan 5, 2021
1 Min Read
Reflections on UCaaS and CCaaS, Looking Forward
UCaaS
Reflections on UCaaS and CCaaS, Looking ForwardReflections on UCaaS and CCaaS, Looking Forward
byBlair Pleasant
Jan 5, 2021
1 Min Read
Employee experience illustration
Employee Experience
Will 2021 Be the Year of Employee Experience?Will 2021 Be the Year of Employee Experience?
byEric Krapf
Jan 4, 2021
1 Min Read
Lobbies Go Virtual to Make a Safe First Impression
Workspace
Lobbies Go Virtual to Make a Safe First ImpressionLobbies Go Virtual to Make a Safe First Impression
byRyan Daily
Dec 30, 2020
1 Min Read
Internet in a rural area
Digital Workplace
A Shot in the Arm for Rural Broadband
A Shot in the Arm for Rural Broadband
Dec 29, 2020
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1 Min Read
byMichael Finneran
Re-entering the Office? How to Foster a Favorable Return
Workspace
Re-entering the Office? How to Foster a Favorable Return
Re-entering the Office? How to Foster a Favorable Return
Dec 28, 2020
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1 Min Read
byIrwin Lazar
The Time is Now for Enterprises to Rethink Collaboration
AI Collaboration
The Time is Now for Enterprises to Rethink Collaboration
The Time is Now for Enterprises to Rethink Collaboration
Dec 28, 2020
|
1 Min Read
byTom Nolle
Someone using corporate devices
Workspace
Personal or Corporate: What is Your Device Strategy?
Personal or Corporate: What is Your Device Strategy?
Dec 24, 2020
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1 Min Read
byPhil Edholm
Return to Office: 'So Much Left to Learn'
Workspace
Return to Office: 'So Much Left to Learn'
Return to Office: 'So Much Left to Learn'
Dec 23, 2020
|
1 Min Read
byBeth Schultz
A modern looking office
Workspace
WorkSpace Wednesday: Making Workplace 2030 a Destination
WorkSpace Wednesday: Making Workplace 2030 a Destination
Dec 23, 2020
|
1 Min Read
byRyan Daily
Two companies coming together
Video Conferencing
RingCentral, Cisco End Year with Acquisitions
RingCentral, Cisco End Year with Acquisitions
Dec 22, 2020
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1 Min Read
byRyan Daily
Deck the Halls with Silver Linings
AI Collaboration
Deck the Halls with Silver Linings
Deck the Halls with Silver Linings
Dec 22, 2020
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1 Min Read
byMarty Parker
Picture of building blocks
Team Messaging
What Does Salesforce Need to Make Slack Acquisition Work?
What Does Salesforce Need to Make Slack Acquisition Work?
Dec 22, 2020
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1 Min Read
byHyoun Park
Has Remote Work Helped or Hurt Productivity?
AI Collaboration
Has Remote Work Helped or Hurt Productivity?
Has Remote Work Helped or Hurt Productivity?
Dec 21, 2020
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1 Min Read
byEric Krapf
No Jitter Roll: Video Integrations; Vaccine Support
AI Collaboration
No Jitter Roll: Video Integrations; Vaccine Support
No Jitter Roll: Video Integrations; Vaccine Support
Dec 18, 2020
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1 Min Read
byDana Casielles
An Internet connection at home
Employee Experience
Does Internet Speed Come Down to Where You Live?
Does Internet Speed Come Down to Where You Live?
Dec 18, 2020
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1 Min Read
byGary Audin
Deck the Halls with Festive Backgrounds, Fa la la
Employee Experience
Deck the Halls with Festive Backgrounds, Fa la la
Deck the Halls with Festive Backgrounds, Fa la la
Dec 17, 2020
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1 Min Read
byRyan Daily
Why You Need a Connected Workspace Network Broker
Workspace
Why You Need a Connected Workspace Network Broker
Why You Need a Connected Workspace Network Broker
Dec 16, 2020
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1 Min Read
byJon Ingham
RingCentral Adds Free Video Meeting Option
UCaaS
RingCentral Adds Free Video Meeting Option
RingCentral Adds Free Video Meeting Option
Dec 15, 2020
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1 Min Read
byDana Casielles
Taking a Long-Term View of Remote Work
Workspace
Taking a Long-Term View of Remote Work
Taking a Long-Term View of Remote Work
Dec 14, 2020
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1 Min Read
byMelissa Swartz
Would You Share a Desk?
Workspace
Would You Share a Desk?
Would You Share a Desk?
Dec 11, 2020
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1 Min Read
byEric Krapf
No Jitter Roll: UCaaS Update, New SD-WAN Options
UCaaS
No Jitter Roll: UCaaS Update, New SD-WAN Options
No Jitter Roll: UCaaS Update, New SD-WAN Options
Dec 11, 2020
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1 Min Read
byDana Casielles
Boxer standing at the ready
UCaaS
Look for 8x8 to Get Aggressive Under New CEO Sipes
Look for 8x8 to Get Aggressive Under New CEO Sipes
Dec 11, 2020
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1 Min Read
byZeus Kerravala
Workplace 2030: Cutting Through the Noise
Workspace
Workplace 2030: Cutting Through the Noise
Workplace 2030: Cutting Through the Noise
Dec 10, 2020
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1 Min Read
byBeth Schultz
8x8: Verma Out as CEO, Sipes In
UCaaS
8x8: Verma Out as CEO, Sipes In
8x8: Verma Out as CEO, Sipes In
Dec 10, 2020
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1 Min Read
byDana Casielles
Number collage
Workspace
WorkSpace Wednesday: Today’s Workplace by the Numbers
WorkSpace Wednesday: Today’s Workplace by the Numbers
Dec 9, 2020
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1 Min Read
byBeth Schultz
Jeetu Patel, on stage at Cisco event
AI Collaboration
The ‘New’ Webex: Cisco Loads Up Features & Functionality
The ‘New’ Webex: Cisco Loads Up Features & Functionality
Dec 9, 2020
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1 Min Read
byZeus Kerravala
Your Backyard, Your Office: Rethinking WFH Space
Workspace
Your Backyard, Your Office: Rethinking WFH Space
Your Backyard, Your Office: Rethinking WFH Space
Dec 9, 2020
|
1 Min Read
byDana Casielles
Has Measuring Productivity Crossed a Privacy Line?
Employee Experience
Has Measuring Productivity Crossed a Privacy Line?
Has Measuring Productivity Crossed a Privacy Line?
Dec 8, 2020
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1 Min Read
byRyan Daily
Finding the Innovation Garage for the 21st Century
Workspace
Finding the Innovation Garage for the 21st Century
Finding the Innovation Garage for the 21st Century
Dec 7, 2020
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1 Min Read
byEric Krapf
Someone tapping a phone screen
Employee Experience
In and Out, The Threat is All About
In and Out, The Threat is All About
Dec 7, 2020
|
1 Min Read
byTodd Carothers
No Jitter Roll: ASR & Voice Partnership; Enterprise A/V
UCaaS
No Jitter Roll: ASR & Voice Partnership; Enterprise A/V
No Jitter Roll: ASR & Voice Partnership; Enterprise A/V
Dec 4, 2020
|
1 Min Read
byDana Casielles
A business person holding a cloud
Team Messaging
RingCentral Rings Up Vodafone for a Partnership
RingCentral Rings Up Vodafone for a Partnership
Dec 4, 2020
|
1 Min Read
byZeus Kerravala

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