Big Ideas for Retail: Nine Key CX TrendsBig Ideas for Retail: Nine Key CX Trends
An industry snapshot of the trends that retailers and brands should consider incorporating into their customer experience strategy.
September 1, 2021
Sponsored by Genesys
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Many emerging customer experience (CX) trends have accelerated amidst sustained social and economic disruption. Businesses worldwide have fast-tracked initiatives to keep up with increasing demand for eCommerce. And retailers are still learning how to navigate this new landscape — one where digital comes first and consumers care more about CX than ever before. Download our latest ebook and discover:
How to engage shoppers for a more personalized experience
Ways that data can help drive the customer journey
How removing silos will create a more satisfying CX
