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Contact Centers
It's HP's Turn to Go Shopping; Buys 3ComIt's HP's Turn to Go Shopping; Buys 3Com

I actually like this move a lot and think 3Com fills more holes for HP than just providing a high end switch.

byZeus Kerravala
Nov 12, 2009
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1 Min Read
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Contact Centers
HP to Buy 3Com for $2.7 BillionHP to Buy 3Com for $2.7 Billion
byEric Krapf
Nov 11, 2009
1 Min Read
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Customer Experience
Nortel Customers Need Not Worry, According To VoiceCon 2009 PanelNortel Customers Need Not Worry, According To VoiceCon 2009 Panel
byZeus Kerravala
Nov 4, 2009
1 Min Read
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Customer Experience
What You'll Hear at my VoiceCon SessionWhat You'll Hear at my VoiceCon Session
byBlair Pleasant
Oct 30, 2009
1 Min Read
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Customer Experience
Sneak Preview: Avaya/Nortel Panel at VoiceConSneak Preview: Avaya/Nortel Panel at VoiceCon
byAllan Sulkin
Oct 27, 2009
1 Min Read
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Contact Centers
UC News from Gartner Symposium 2009UC News from Gartner Symposium 2009
byMarty Parker
Oct 26, 2009
1 Min Read
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Customer Experience
Open Source PBX vs. Conventional PBX/Key: Battle Lines Drawn
Open Source PBX vs. Conventional PBX/Key: Battle Lines Drawn
Oct 20, 2009
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1 Min Read
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Customer Experience
NEC Restructures
NEC Restructures
Oct 8, 2009
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1 Min Read
byAllan Sulkin
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Customer Experience
Staff Savers: Proper Use of Ring Down
Staff Savers: Proper Use of Ring Down
Oct 6, 2009
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1 Min Read
byMatt Brunk
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Customer Experience
Cisco Acquisition of Tandberg Signals Further Consolidation Ahead!
Cisco Acquisition of Tandberg Signals Further Consolidation Ahead!
Oct 1, 2009
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1 Min Read
byIrwin Lazar
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Contact Centers
Measuring the Size of the CEBP Market
Measuring the Size of the CEBP Market
Sep 10, 2009
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1 Min Read
byMelanie Turek
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Virtual Agents
More on Expert Agents and UC
More on Expert Agents and UC
Sep 4, 2009
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1 Min Read
byBlair Pleasant
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Customer Experience
Conferencing Can be a Big Part of CEBP
Conferencing Can be a Big Part of CEBP
Aug 26, 2009
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1 Min Read
byMelanie Turek
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Contact Centers
Ignoring the Trends: Shared Tenant Services
Ignoring the Trends: Shared Tenant Services
Aug 24, 2009
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1 Min Read
byMatt Brunk
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Customer Experience
Putting the Pressure On
Putting the Pressure On
Aug 18, 2009
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1 Min Read
byMatt Brunk
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Contact Centers
Frost & Sullivan Publishes the Latest Research on FMC Market
Frost & Sullivan Publishes the Latest Research on FMC Market
Aug 17, 2009
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1 Min Read
byMelanie Turek
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Contact Centers
Tracking the Web Events Market
Tracking the Web Events Market
Aug 9, 2009
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1 Min Read
byMelanie Turek
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Customer Experience
Open Source PBX Rides A Wave of Returning Customers and Critical Vertical Industries
Open Source PBX Rides A Wave of Returning Customers and Critical Vertical Industries
Jul 27, 2009
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1 Min Read
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Contact Centers
NEC Unified Doing Fine
NEC Unified Doing Fine
Jul 27, 2009
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1 Min Read
byAllan Sulkin
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Customer Experience
Avaya Aura as PBX Migration Platform
Avaya Aura as PBX Migration Platform
Jul 22, 2009
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1 Min Read
byBrian Riggs
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Customer Experience
Avaya one-X Brand Comes to the Contact Center
Avaya one-X Brand Comes to the Contact Center
Jul 15, 2009
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1 Min Read
bySheila McGee-Smith
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Customer Experience
Eastern Management's Open Source Follow-up
Eastern Management's Open Source Follow-up
Jul 15, 2009
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1 Min Read
byEric Krapf
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Customer Experience
More Data from Frost & Sullivan's CXO Survey on UC&C
More Data from Frost & Sullivan's CXO Survey on UC&C
Jul 7, 2009
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1 Min Read
byMelanie Turek
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Contact Centers
The Contact Center as Company
The Contact Center as Company
Jul 1, 2009
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1 Min Read
byEric Krapf
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Customer Experience
Nortel: Going Once, Twice...
Nortel: Going Once, Twice...
Jun 26, 2009
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1 Min Read
byMatt Brunk
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Customer Experience
Siemens Announces Enhancements for HiPath 4000
Siemens Announces Enhancements for HiPath 4000
Jun 8, 2009
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1 Min Read
byAllan Sulkin
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Customer Experience
Microsoft Integration with PBXs
Microsoft Integration with PBXs
Jun 5, 2009
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1 Min Read
byJim Burton
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Contact Centers
A Look Behind the CPE Market Shares
A Look Behind the CPE Market Shares
Jun 2, 2009
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1 Min Read
byAllan Sulkin
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Customer Experience
The Frequent Caller
The Frequent Caller
May 22, 2009
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1 Min Read
bySorell Slaymaker
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Customer Experience
Phil's Customer Contact Anecdote
Phil's Customer Contact Anecdote
May 20, 2009
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1 Min Read
byEric Krapf
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Customer Experience
SIP Trunks: The Allure
SIP Trunks: The Allure
May 14, 2009
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1 Min Read
byMatt Brunk
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Contact Centers
About the UC Market
About the UC Market
May 14, 2009
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1 Min Read
byEric Krapf
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Contact Centers
3Com's Back (Again)
3Com's Back (Again)
May 14, 2009
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1 Min Read
byZeus Kerravala
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Customer Experience
Nortel to Ask for Another Extension?
Nortel to Ask for Another Extension?
May 13, 2009
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1 Min Read
byEric Krapf
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Contact Centers
Hosted UC: Latest Market Numbers and Trends
Hosted UC: Latest Market Numbers and Trends
May 4, 2009
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1 Min Read
byMelanie Turek

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