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No Jitter Midroll: Amazon Connect Brings Gen AI-powered Summaries to Agent Workflow
Customer Experience
No Jitter Midroll: Amazon Connect Brings Gen AI-powered Summaries to Agent WorkflowNo Jitter Midroll: Amazon Connect Brings Gen AI-powered Summaries to Agent Workflow

Amazon Connect’s Contact Lens now provides generative AI-powered after contact summaries to agents immediately after the interaction ends.

byMatt Vartabedian
Jul 22, 2024
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1 Min Read
Digital talking heads
CRM
No Jitter Roll: Salesforce Releases Einstein Service Agent, Kore.ai Launches GALENo Jitter Roll: Salesforce Releases Einstein Service Agent, Kore.ai Launches GALE
byHannah Warfel
Jul 19, 2024
1 Min Read
Avaya logo
Customer Experience
Big News from Avaya -- With Some Bigger QuestionsBig News from Avaya -- With Some Bigger Questions
byZeus Kerravala
Jul 16, 2024
1 Min Read
How Cloud Security Impacts Customer Experience
Customer Experience
How Cloud Security Impacts Customer ExperienceHow Cloud Security Impacts Customer Experience
byTom Nolle
Jul 12, 2024
1 Min Read
Avaya logo
Customer Experience
Avaya Transformation: Are We There Yet?Avaya Transformation: Are We There Yet?
byDave Michels
Jul 11, 2024
1 Min Read
CX Doesn’t Matter
Customer Experience
CX Doesn’t MatterCX Doesn’t Matter
byDave Michels
Jul 10, 2024
1 Min Read
Making Self Service a Win-Win for Businesses and Customers
Customer Experience
Making Self Service a Win-Win for Businesses and Customers
Making Self Service a Win-Win for Businesses and Customers
Jul 8, 2024
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1 Min Read
byBlair Pleasant
Shape Your CX Roadmap With These Eight Steps
Customer Experience
Shape Your CX Roadmap With These Eight Steps
Shape Your CX Roadmap With These Eight Steps
Jul 8, 2024
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1 Min Read
byNicolas De Kouchkovsky
No Jitter Roll: Microsoft’s Copilot-Driven Dynamic 365 Contact Center Now Generally Available, Pricing Revealed
Customer Experience
No Jitter Roll: Microsoft’s Copilot-Driven Dynamic 365 Contact Center Now Generally Available, Pricing Revealed
No Jitter Roll: Microsoft’s Copilot-Driven Dynamic 365 Contact Center Now Generally Available, Pricing Revealed
Jul 5, 2024
|
1 Min Read
byHannah Warfel
Chatbots and Generative AI
Customer Experience
Integrating Conversational User Interfaces Drives Efficiency, Customer Satisfaction
Integrating Conversational User Interfaces Drives Efficiency, Customer Satisfaction
Jul 5, 2024
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1 Min Read
byNathan Eddy
7 innovative ways to modernize your IVR
Sponsored Content
7 innovative ways to modernize your IVR
7 innovative ways to modernize your IVR
Jul 1, 2024
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1 Min Read
byJason Spulak, Voice Product Marketing at Twilio
No Jitter Roll: SIPPIO Announces CX Enhancements to Teams, InMoment Releases AI Capabilities for Contact Centers, and Humach releases mAI Pilot
Customer Experience
No Jitter Roll: SIPPIO Announces CX Enhancements to Teams, InMoment Releases AI Capabilities for Contact Centers, and Humach releases mAI Pilot
No Jitter Roll: SIPPIO Announces CX Enhancements to Teams, InMoment Releases AI Capabilities for Contact Centers, and Humach releases mAI Pilot
Jun 28, 2024
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1 Min Read
byHannah Warfel
UCaaS vs CCaaS: What’s the Difference & Which is Best For You?
Customer Experience
UCaaS vs CCaaS: What’s the Difference & Which is Best For You?
UCaaS vs CCaaS: What’s the Difference & Which is Best For You?
Jun 28, 2024
|
1 Min Read
byNo Jitter Staff
AI technology
Customer Experience
For Gen AI to Succeed, Data Has to Come First
For Gen AI to Succeed, Data Has to Come First
Jun 21, 2024
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1 Min Read
byEric Krapf
What to Know About Generative AI (Gen AI)
Customer Experience
What to Know About Generative AI (Gen AI)
What to Know About Generative AI (Gen AI)
Jun 21, 2024
|
1 Min Read
byNo Jitter Staff
Someone rating customer service
Customer Experience
What to Know About Customer Experience (CX)
What to Know About Customer Experience (CX)
Jun 21, 2024
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1 Min Read
byNo Jitter Staff
No Jitter Roll: Highlighting Hardware for AI Factories; CCaaS and Mobile Device Management
Ccaas
No Jitter Roll: Highlighting Hardware for AI Factories; CCaaS and Mobile Device Management
No Jitter Roll: Highlighting Hardware for AI Factories; CCaaS and Mobile Device Management
Jun 21, 2024
|
1 Min Read
byMatt Vartabedian
Artificial intelligence
CRM
CX Leaders and Data Analytics: Boosting Customer Retention
CX Leaders and Data Analytics: Boosting Customer Retention
Jun 20, 2024
|
1 Min Read
byNathan Eddy
NICE logo
Customer Experience
Unpacking NICE Mpower
Unpacking NICE Mpower
Jun 17, 2024
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1 Min Read
bySheila McGee-Smith
No Jitter Roll: NICE Debuts Two CX-focused Products, Talkdesk Enhances Retail, Neat Centers on Audio Updates
Customer Experience
No Jitter Roll: NICE Debuts Two CX-focused Products, Talkdesk Enhances Retail, Neat Centers on Audio Updates
No Jitter Roll: NICE Debuts Two CX-focused Products, Talkdesk Enhances Retail, Neat Centers on Audio Updates
Jun 14, 2024
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1 Min Read
byMatt Vartabedian
Empowering Agents: AI-Driven Coaching Drive Contact Center Excellence
Customer Experience
Empowering Agents: AI-Driven Coaching Drive Contact Center Excellence
Empowering Agents: AI-Driven Coaching Drive Contact Center Excellence
Jun 13, 2024
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1 Min Read
byNathan Eddy
Zingly Emerges from Stealth Mode to Disrupt the Contact Center Industry
Customer Experience
Zingly Emerges from Stealth Mode to Disrupt the Contact Center Industry
Zingly Emerges from Stealth Mode to Disrupt the Contact Center Industry
Jun 12, 2024
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1 Min Read
byZeus Kerravala
Lessons Learned from Applying AI in the Customer Service Field
Customer Experience
Lessons Learned from Applying AI in the Customer Service Field
Lessons Learned from Applying AI in the Customer Service Field
Jun 11, 2024
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1 Min Read
byTim Zarkovacki
Abstract drawing to represent customer data coming into one platform
Customer Experience
Centralizing Customer Data: Bridges Between Data, IT Teams
Centralizing Customer Data: Bridges Between Data, IT Teams
Jun 10, 2024
|
1 Min Read
byNathan Eddy
No Jitter Roll: Zoho’s updates to their collaboration solutions, Meaning’s partnership with Five9, and Convoso launches CallCatalyst
Customer Experience
No Jitter Roll: Zoho’s updates to their collaboration solutions, Meaning’s partnership with Five9, and Convoso launches CallCatalyst
No Jitter Roll: Zoho’s updates to their collaboration solutions, Meaning’s partnership with Five9, and Convoso launches CallCatalyst
Jun 7, 2024
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1 Min Read
byHannah Warfel
Collage illustration customer experience across different channels
Sponsored Content
Power a More Personalized CX with Zero-and-First-Party Data
Power a More Personalized CX with Zero-and-First-Party Data
Jun 7, 2024
|
1 Min Read
byJessica Nath, Contact Center Specialist at Twilio
NICE logo
Ccaas
What to expect from NICE Interactions 2024
What to expect from NICE Interactions 2024
Jun 6, 2024
|
1 Min Read
byZeus Kerravala
Contact center agents
Customer Experience
Five9 Extends Service Cloud Voice Integration to Salesforce Einstein
Five9 Extends Service Cloud Voice Integration to Salesforce Einstein
Jun 5, 2024
|
1 Min Read
bySheila McGee-Smith
Talkdesk Unveils Navigator at Customer Contact Week 2024
Customer Experience
Talkdesk Unveils Navigator at Customer Contact Week 2024
Talkdesk Unveils Navigator at Customer Contact Week 2024
Jun 5, 2024
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1 Min Read
byZeus Kerravala
Customer Experience and Hybrid Work Highlights Webex News at Cisco Live
Customer Experience
Customer Experience and Hybrid Work Highlights Webex News at Cisco Live
Customer Experience and Hybrid Work Highlights Webex News at Cisco Live
Jun 5, 2024
|
1 Min Read
byZeus Kerravala
Conversations in Collaboration: Cisco’s Javed Khan on AI Working Quietly Behind the Scenes
Customer Experience
Conversations in Collaboration: Cisco’s Javed Khan on AI Working Quietly Behind the Scenes
Conversations in Collaboration: Cisco’s Javed Khan on AI Working Quietly Behind the Scenes
Jun 5, 2024
|
1 Min Read
byLisa Schmeiser
Someone holding a cloud icon with various technology icons
CRM
Microsoft Debuts Dynamics Contact Center, a Copilot-First CCaaS
Microsoft Debuts Dynamics Contact Center, a Copilot-First CCaaS
Jun 4, 2024
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1 Min Read
bySheila McGee-Smith
Someone rating customer service
Customer Experience
How VPNs Impact CX Management – And What to Do About It
How VPNs Impact CX Management – And What to Do About It
May 30, 2024
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1 Min Read
byTom Nolle
To Communicate What Enterprise Communications Is, Start With the Name
Customer Experience
To Communicate What Enterprise Communications Is, Start With the Name
To Communicate What Enterprise Communications Is, Start With the Name
May 28, 2024
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1 Min Read
byDave Michels
Avaya logo
Customer Experience
No Jitter Midroll: Avaya News out of Avaya Engage 2024
No Jitter Midroll: Avaya News out of Avaya Engage 2024
May 15, 2024
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1 Min Read
byMatt Vartabedian

Editor's Spotlight

How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
Ccaas
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
Ccaas
How Talkdesk Delivers for Vertical Industries
How Talkdesk Delivers for Vertical Industries

Dec 5, 2024

How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
Ccaas
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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