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Optimize customer relationship management (CRM) to drive sales, improve customer service, and increase retention. Explore CRM tools, features, and best practices for effective customer management.

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CRM
Communications-as-a-Feature: How Salesforce Will Replace Your ACDCommunications-as-a-Feature: How Salesforce Will Replace Your ACD

With WebRTC-based communications tools like Live Agent for real-time chat, Salesforce is knocking on contact center doors.

byChris Vitek
Aug 23, 2016
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1 Min Read
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CRM
Salesforce Ditches Most Android PhonesSalesforce Ditches Most Android Phones
byMichael Finneran
Jul 26, 2016
1 Min Read
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CRM
Don't Get Me Restarted... Make CRM Your System of EngagementDon't Get Me Restarted... Make CRM Your System of Engagement
byGerrit V Lydecker Jr.
Feb 4, 2016
1 Min Read
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CRM
Zendesk: Bridging the CRM/Contact Center DivideZendesk: Bridging the CRM/Contact Center Divide
bySheila McGee-Smith
Dec 17, 2015
1 Min Read
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CRM
Circuit Comes to Dreamforce... and SalesforceCircuit Comes to Dreamforce... and Salesforce
bySheila McGee-Smith
Sep 28, 2015
1 Min Read
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CRM
Predictive Communications: The Future of Customer InteractionPredictive Communications: The Future of Customer Interaction
byMichelle Burbick
Mar 6, 2015
1 Min Read
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CRM
The Blurring Line Between CRM and Contact Center Software
The Blurring Line Between CRM and Contact Center Software
Apr 29, 2014
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1 Min Read
bySheila McGee-Smith
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CRM
Social CRM: Outsmart the Competition with Proactive Response
Social CRM: Outsmart the Competition with Proactive Response
Sep 6, 2013
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1 Min Read
byMelanie Turek
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CRM
Genesys Takes on New Challenge with Proactive Engagement
Genesys Takes on New Challenge with Proactive Engagement
May 21, 2013
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1 Min Read
bySheila McGee-Smith
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CRM
Genesys Acquires Customer Interaction Analytics Firm UTOPY
Genesys Acquires Customer Interaction Analytics Firm UTOPY
Feb 4, 2013
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1 Min Read
bySheila McGee-Smith
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CRM
Aspect Social 1.0...or 2.0?
Aspect Social 1.0...or 2.0?
Jan 10, 2013
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1 Min Read
bySheila McGee-Smith
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CRM
The Contact Center Side of Dreamforce
The Contact Center Side of Dreamforce
Dec 10, 2010
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1 Min Read
bySheila McGee-Smith
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CRM
Integrating Mobilized Assets: The Logic & the Issues
Integrating Mobilized Assets: The Logic & the Issues
Nov 5, 2010
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1 Min Read
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CRM
CRM Is More Than Software
CRM Is More Than Software
Mar 5, 2010
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1 Min Read
byGary Audin
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CRM
Operationalizing Customer Intelligence In The Contact Center
Operationalizing Customer Intelligence In The Contact Center
Jan 9, 2008
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1 Min Read

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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
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How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations
How Air Canada Tapped Amazon Connect to Modernize Its Contact Center Operations

Dec 16, 2024

How Talkdesk Delivers for Vertical Industries
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How Talkdesk Delivers for Vertical Industries
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
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How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity
How Vendors Could Help Small and Medium Businesses Navigate Change Amidst Rapid Change and Complexity

Dec 17, 2024

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