No Jitter

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Amazon Connect Updates Proactive Engagement Personalization

Sheila McGee-Smith

November 18, 2024

AWS Amazon Connect Outbound Campaigns incorporates AI and machine learning into expanded proactive communications solutions with dynamically updated data

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Mitel Introduces New Mitel CX Platform powered by GenAI

Blair Pleasant

November 18, 2024

Mitel modernizes its contact center platform with a fully featured, ‘next-generation CX’ platform.

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No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot

Matt Vartabedian

November 15, 2024

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

News & Views

AI Enthusiasm Is Cooling. Look to Workers to See Why.

Lisa Schmeiser

November 14, 2024

Slack’s most recent Workforce Index report documents a drop in AI adoption. The workers explain why they’re hesitant to embrace AI in everyday work.

Lessons Learned from Recent Microsoft Teams Deployments

Denise Munro

November 14, 2024

These five quick lessons can keep expenses down, reduce the number of surprises when moving to the collaborative platform, and help a migration go smoothly.

No Jitter Midroll: ServiceNow Adds More Than 150 Gen AI Features

Matt Vartabedian

November 13, 2024

These include new, expanded Now Assist capabilities that provide greater visibility and controls with AI Governance, as well as native multilingual support in Now Assist.

No Jitter Midroll: Theta Lake Expands Risk and Compliance Features for UC&C

Matt Vartabedian

November 12, 2024

Unified communications and collaboration solutions are increasingly core to how employees work. Theta Lake has added new features that expand a company’s ability to maintain security, privacy and compliance.

AI – Here to Help the Humans Avoid Tedium As They Build Agents

Lisa Schmeiser

November 12, 2024

Salesforce's Alice Steinglass explains how Agentforce for Developers can help an enterprise craft and deploy AI agents that will help businesses automate work.

Power of Babel: The Evolution of Real-Time Translation Features

Nathan Eddy

November 11, 2024

Artificial intelligence has cut down the noise and boosted accuracy to help real time translation flourish – but there’s still more progress to be made.

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