No Jitter

Featured Content

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Blair Pleasant

August 15, 2024

Siloed and separate channels and business processes, with no single view of the customer, block any chance of “delighting” the customer let alone addressing straightforward service issues.

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Intermedia Launches Unite for Microsoft Teams Advanced to Improve Business Efficiency

Zeus Kerravala

August 15, 2024

Intermedia introduces advanced telephony features for Microsoft Teams and introduces new AI and archiving features for the contact center.

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Federal Agencies Leveraging AI Reap Benefits for Agents, Supervisors and Management

Sheila McGee-Smith

August 14, 2024

Using SuccessKPI, Maximus is delivering business outcomes and expanding use cases.

News & Views

Will CX Reach Maturity?

Dave Michels

August 13, 2024

Last Thursday, Five9 announced its quarterly results, launched Genius AI, and announced an acquisition. These events illustrate four industry trends occurring in CX.

Smart Savings: How to Optimize PSTN Calling within Microsoft Teams

Kevin Kieller

August 13, 2024

If you are using Teams Phone, you are probably overpaying for PSTN calling.

Winning at Non-Acquisition

Dave Michels

August 12, 2024

UJET has found success in a better-than-acquired partnership with Google.

Net Neutrality Is On the Ropes – For Now

Martha Buyer

August 12, 2024

A recent court decision has taken its cues from this year’s Supreme Court – which could affect how we all use the Internet.

No Jitter Roll: Zoom Docs Rolls Out, RingCentral Debuts POTS Replacement, SIPPIO Launches a Bridge to UCaaS, Five9 announces AI Knowledge and Acqueon Acquisition

Matt Vartabedian

August 09, 2024

Zoom rolled out Zoom Docs, RingCentral debuted its Next-Gen POTS Replacement solution, the new SIPPIO Bridge helps modernize PBXes, Five9 adds AI Knowledge to Genius AI suite and acquires Acqueon.

Five9 To Acquire Acqueon to Expand Proactive Engagement Offerings

Sheila McGee-Smith

August 08, 2024

Five9 strides closer to its goals of growing international revenue and becoming the orchestration engine for every interaction across the entire customer journey.

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