No Jitter

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The Dawn of AI Litigation: What CCaas and UCaas Implementors Need to Know

Martha Buyer

November 19, 2024

While most vendors position themselves as the invisible layer facilitating customer communications for their clients, they’re about to find out their data-handling policies may bring them new...

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Slack Templates Target the Improvable and Repeatable Parts of Jobs

Lisa Schmeiser

November 19, 2024

In this Q&A, Olivia Grace, Senior Director of Product Management at Slack, explains the benefits of automating the work that gets in the way of doing real work.

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Amazon Connect Updates Proactive Engagement Personalization

Sheila McGee-Smith

November 18, 2024

AWS Amazon Connect Outbound Campaigns incorporates AI and machine learning into expanded proactive communications solutions with dynamically updated data.

News & Views

The Future of Contact Centers: How Generative AI Is Driving a Long-Needed Customer Service Revolution.

Sheila Walthoe, Local Measure

November 19, 2024

So, you are on hold for the umpteenth time with a contact center, listening to "Greensleeves" on a loop.

Mitel Introduces New Mitel CX Platform powered by GenAI

Blair Pleasant

November 18, 2024

Mitel modernizes its contact center platform with a fully featured, ‘next-generation CX’ platform.

No Jitter Roll: AI Agents Debut from Five9, Cognigy, Snowflake and DataRobot

Matt Vartabedian

November 15, 2024

Five9 and Cognigy launch AI Agents for contact centers; Snowflake and DataRobot launch AI Agents for enterprise use. Dialpad unveils new AI-powered Contact Center solution.

AI Enthusiasm Is Cooling. Look to Workers to See Why.

Lisa Schmeiser

November 14, 2024

Slack’s most recent Workforce Index report documents a drop in AI adoption. The workers explain why they’re hesitant to embrace AI in everyday work.

Lessons Learned from Recent Microsoft Teams Deployments

Denise Munro

November 14, 2024

These five quick lessons can keep expenses down, reduce the number of surprises when moving to the collaborative platform, and help a migration go smoothly.

No Jitter Midroll: ServiceNow Adds More Than 150 Gen AI Features

Matt Vartabedian

November 13, 2024

These include new, expanded Now Assist capabilities that provide greater visibility and controls with AI Governance, as well as native multilingual support in Now Assist.

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