No Jitter

Featured Content

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Examining the Big Bet on Amazon's Back-to-Office Edict

Lisa Schmeiser

October 03, 2024

Whether the order to return to the office full-time is meant to boost collaboration or quietly reduce a workforce without resorting to layoffs, the move presents a lot of downsides to the company.

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Enterprise Connect AI: Practitioners Advise Approaching AI With Caution

Matt Vartabedian

October 03, 2024

AI’s impact ranges from the contact center to customer experience, but it comes with risks that need to be acknowledged and mitigated.

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Enterprise Connect AI: How AI May Develop in the Short Term

Matt Vartabedian

October 03, 2024

At the closing locknote for EC A1 2024, four industry analysts shared their perspectives on where AI is today – it’s “mostly not working,” says one -- and where it might be going.

News & Views

What You Can Learn from Three Different AI Deployments

Matt Vartabedian

October 02, 2024

At the opening keynote for EC AI 2024, three enterprise communications technology professionals shared their perspectives on implementing AI solutions in their organizations.

Lessons in (Tech) Leadership from Walmart’s Glick

Matt Vartabedian

October 02, 2024

Walmart’s David Glick shares three tenets that he believes are necessary to leading a team, and a division, through technology change.

Twitter’s Business Impact Has Changed – And Not For the Better

Dave Michels

October 01, 2024

The shift in the social media landscape marks a significant customer experience loss, crippling sentiment monitoring, diffusing the brand landscape and fraying customers’ perceptions of being able to talk directly to the companies they were patronizing.

8 Practices Leading to Success with Connected Workspace Apps

Beth Schultz

September 30, 2024

A look at characteristics of the success group from Metrigy’s recent research on connected workspaces for collaborative work management.

No Jitter Roll: Zoom Adds New Enterprise Features, Google debuts Workspace and Contact Center updates, Talkdesk launches Healthcare for Payers

Matt Vartabedian

September 27, 2024

Zoom adds new enterprise features for security and compliance, Google includes Gemini model in Workspace and rolls out Contact Center updates, and Talkdesk launches Healthcare Experience Cloud for Payers.