No Jitter

Featured Content

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Sorell Slaymaker

October 22, 2024

Too many enterprises spend too much time providing guest wireless connectivity when 5G is available just about everywhere.

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Building Trust in AI for Customer Service

Nathan Eddy

October 22, 2024

Leveraging real-time and historical customer data, AI can create personalized interactions that demonstrate an understanding of individual preferences, fostering that trust.

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Transform Your UC - A Guide for Service Providers

Brian Gregory, Senior Director of Product Marketing, Intermedia Communications

October 16, 2024

Intermedia

Options SPs have for delivering business services as they head into uncharted territory.

News & Views

Bots in CX: A Love-Hate Relationship

Matt Vartabedian

October 21, 2024

Consumers dislike bots, businesses like them. Regardless, good CX means using them properly and educating customers on why they should use them.

No Jitter Roll: Calabrio and Microsoft Dynamic 365 Partner, DRUID AI Launches DRUID Conductor, and Workato’s Automation in the Workplace Report

Hannah Warfel

October 18, 2024

Also, Dropbox releases Dash for Business, 8x8 announces AI-powered voice support for 8x8 Intelligent Customer Assistant, and Transcom, Avaya, and Sabio Group partner.

Zoom’s Next Big Act: Industry-Specific AI Solutions for Education, Healthcare, and Frontline Workers

Craig Durr

October 18, 2024

Zoom’s Next Big Act: Industry-Specific AI Solutions for Education, Healthcare, and Frontline Workers
Can Zoom’s Industry-Specific AI Solutions Drive Emotion, Action, and Lasting Impact Across Key Sectors?

AWS Brings More AI Capabilities to Amazon Connect

Zeus Kerravala

October 17, 2024

Amazon’s prowess in AI, not just in contact centers but in all things data, should give it a unique opportunity to deliver more AI, faster than a pure play that typically needs to partner in this area.

Perspective: Key Themes from an Emerging Event

Blair Pleasant

October 17, 2024

This month’s Enterprise Connect AI show provided attendees with a look at vertical use cases, end user adoptions – and lessons on how to deploy AI in your own enterprise.

Generational Differences at Work Exist -- Except in AI Attitudes

Lisa Schmeiser

October 17, 2024

While different cohorts claim to have different levels of trust in AI, when it comes to specific use cases, there were strikingly similar opinions no matter the generation.

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