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No Jitter Research: 2018 Team Collaboration SurveyNo Jitter Research: 2018 Team Collaboration Survey

A look at how enterprises are addressing team collaboration apps as part of their communications and collaboration portfolios

Beth Schultz

June 12, 2018

10 Slides
No Jitter Research: 2018 Team Collaboration Survey

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Team collaboration apps such as Microsoft Teams, Cisco Webex Teams (formerly Spark), and Slack have captured the attention of knowledge workers at companies large and small, across industries, and with no geographic limitations. These apps are changing the work paradigm, allowing seamless conversations -- chat, audio, or video -- among team members in shared, persistent workspaces. That persistency is key, resulting in an easy-to-search record not only of the conversation itself but all the supplemental material that came along with it. Add in integrations to common business applications -- email, CRM, or task managers, for example -- and some workers may never find the need to leave their team collaboration app; they can simply jump from one team space to another all the day long, turning team collaboration apps into the single-pane-of-glass experience promised by UC solutions of old. To better assess how enterprise organizations are approaching the team collaboration app procurement decision and how teams are using the technology, we recently surveyed the No Jitter and Enterprise Connect communities. In total, 160 IT professionals who are responsible -- individually or as part of a team -- for evaluating and/or making strategic technology decisions for their enterprise organizations participated in the survey. Click through this slideshow to discover what we learned.

A look at how enterprises are addressing team collaboration apps as part of their communications and collaboration portfolios

About the Author

Beth Schultz

In her role at Metrigy, Beth Schultz manages research operations, conducts primary research and analysis to provide metrics-based guidance for IT, customer experience, and business decision makers. Additionally, Beth manages the firm’s multimedia thought leadership content.

With more than 30 years in the IT media and events business, Beth is a well-known industry influencer, speaker, and creator of compelling content. She brings to Metrigy a wealth of industry knowledge from her more than three decades of coverage of the rapidly changing areas of digital transformation and the digital workplace.

Most recently, Beth was with Informa Tech, where for seven years she served as program co-chair for Enterprise Connect, the leading independent conference and exhibition for the unified communications and customer experience industries, and editor in chief of the companion No Jitter media site. While with Informa Tech, Beth also oversaw the development and launch of WorkSpace Connect, a multidisciplinary media site providing thought leadership for IT, HR, and facilities/real estate managers responsible for creating collaborative, connected workplaces.

Over the years, Beth has worked at a number of other technology news organizations, including All Analytics, Network World, CommunicationsWeek, and Telephony Magazine. In these positions, she has earned more than a dozen national and regional editorial excellence awards from American Business Media, American Society of Business Press Editors, Folio.net, and others.

Beth has a bachelor’s degree in journalism from the University of Illinois, Urbana-Champaign, and lives in Chicago.