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November 14, 2024
Slack’s most recent Workforce Index report documents a drop in AI adoption. The workers explain why they’re hesitant to embrace AI in everyday work.
November 14, 2024
These five quick lessons can keep expenses down, reduce the number of surprises when moving to the collaborative platform, and help a migration go smoothly.
November 13, 2024
While most vendors position themselves as the invisible layer facilitating customer communications for their clients, they’re about to find out their data-handling policies may bring them new...
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November 20, 2024
Nextiva
Join us for an engaging webinar that explores how AI is revolutionizing customer experience management in contact centers through seamless...
October 9, 2024
NICE
AI's potential to enhance customer interactions and address contact center staffing issues shows how people and copilots can work together...
June 14, 2024
NICE
There is a fine line between self-service solutions that empower customers and self-serving tactics that prioritize efficiency over...