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VoiceCon Keynotes: Round One to MicrosoftVoiceCon Keynotes: Round One to Microsoft

Unlike earlier Microsoft presentations at VoiceCon, the importance of partners was not highlighted. No mention of Nortel or Aspect or anyone else by name.

Sheila McGee-Smith

November 11, 2008

2 Min Read
No Jitter logo in a gray background | No Jitter

Unlike earlier Microsoft presentations at VoiceCon, the importance of partners was not highlighted. No mention of Nortel or Aspect or anyone else by name.

Maybe it's because I heard a lot of Charlie Giancarlo's messages at the Avaya analyst meeting last month. Or maybe it's because even Charlie seemed uncomfortable talking to slides with layered architecture diagrams about product features. But having sat in the first few rows, center stage for both presentations, to borrow a boxing analogy, I give the round to Microsoft.I'm not talking about the product capabilities of each vendor. That's another subject entirely. I am talking about the ability of each vendor to fill 45-60 minutes of main stage time engaging the audience. Betsy Frost Webb talked a little, brought up a couple of customers for Q&A, talked a little more, did a demo, and wrapped up. She even managed to remind people, in an interesting way, to visit the Microsoft booth to see some of the other OCS 2007 R2 features in action.

Demos can be deadly, and the selection of an audio conference would seem to be a tough one to make exciting. But in the 5-7 minutes, Eric Swift did manage to get a couple of oohs and ahs from the audience. I particularly liked the way OCS 2007 R2 can authenticate users against the corporate Active Directory before allowing them conference access. It's a nice way of tying together Microsoft's core products with their foray into UC.

Interesting note: unlike earlier Microsoft presentations at VoiceCon, the importance of partners was not highlighted. No mention of Nortel or Aspect or anyone else by name.Unlike earlier Microsoft presentations at VoiceCon, the importance of partners was not highlighted. No mention of Nortel or Aspect or anyone else by name.

About the Author

Sheila McGee-Smith

Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services.

McGee-Smith Analytics works with companies ranging in size from the Fortune 100 to start-ups, examining the competitive environment for communications products and services. Sheila's expertise includes product assessment, sales force training, and content creation for white papers, eBooks, and webinars. Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, enterprise telephony, data networking, and the wireless market. She is a frequent speaker at industry conferences, user group and sales meetings, as well as an oft-quoted authority on news and trends in the communications market.

Sheila has spent 30 years in the communications industry, including 12 years as an industry analyst with The Pelorus Group. Early in her career, she held sales management, market research and product management positions at AT&T, Timeplex, and Dun & Bradstreet. Sheila serves as the Contact Center Track Chair for Enterprise Connect.