3 Steps to Surviving Black Friday3 Steps to Surviving Black Friday

In this sponsored post, IR provides tips for helping to prevent your contact center from grinding to a halt because it hasn't been optimized to handle peak traffic loads correctly.

The rush of Thanksgiving weekend is just around the corner, and companies are bracing themselves for the deluge of traffic on Black Friday and Cyber Monday. Of course, there's already a science around supporting the expected peak traffic and sustained loads of this busy time period. The challenge comes from being able to accurately simulate those waves of traffic ahead of time to see if the system will be able to handle the load.

Whether you're a retailer or financial services provider preparing for Black Friday, a healthcare company scaling for Open Enrollment, or you have other concerns about uptime and capacity, it's important to test your system. Improper network configuration, service data settings, or data provisioning items (such as the number of allocated ports) are so subtle that they can go unnoticed. Everything can appear to run well, even at up to 60% capacity. But what happens once you go over 60% capacity? Your contact center could easily grind to a halt if it hasn't been optimized correctly.

It is possible to prevent catastrophic downtime during the busiest time of the year. All it takes is a bit of practice and preparation ahead of time.

Here are three easy steps that your company should follow:

Do you need help with timely identification and troubleshooting of contact center outages? Are you interested in learning more about how preventative StressTest or HeartBeat testing can help ensure a successful peak season?

Learn More! Download the IR Testing Solutions Brochure now.