Global PBX Market Flat; Cisco Holds Lead, MZA ReportsGlobal PBX Market Flat; Cisco Holds Lead, MZA Reports

IP extensions increased, however, and some global regions showed growth.

The global PBX market showed almost no growth in 2Q2011 over the year-ago quarter, though the IP market did increase, according to market researchers at UK-based MZA.

Worldwide, 13,056,000 extensions shipped in 2Q11, just barely up from 12,996,000 in 2Q10, according to MZA. Furthermore, for the second consecutive quarter, shipments fell quarter-over-quarter in 2Q11. However, the market for IP extensions grew 12% Y/Y, and IP's share of the overall shipments increased from 31% to 35%.

For the market as a whole, Cisco increased its market share from 12% to 15% last quarter, and continued to lead Avaya, which held 14% share in 2Q, MZA reported. For the market of 100 stations and above, Cisco enjoyed almost double its overall share, at 29%. And in the IP-only market space, Cisco dominated with 38% to Avaya's 20%; Mitel was a distant third with 9%.

Among regional markets, MZA reported that Western Europe, North America, and Latin America all declined Y/Y in 2Q11, while APAC, Eastern Europe, Middle East and Africa all grew.

MZA ascribed the overall market stagnation to the larger economic difficulties worldwide: "This is a typical reaction to the recent downturn in economic fortunes that impact the cautious small businesses earlier and more severely than the larger enterprises."