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Featured Content

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Lisa Schmeiser

October 10, 2024

Expecting technology to make up a shortfall in headcount because the "improved productivity" can replace a human worker is a recipe for burning out the human workers you have left.

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Enterprise Connect AI 2024 Highlights Five Key Trends

Mila D'Antonio

October 09, 2024

The future of AI-powered CX: Autonomous interactions, real-time insights, and greater personalization.

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AI Agents Are Change Agents – In More Ways Than One

Jon Arnold

October 09, 2024

We are well along the path now whereby non-human, AI-based agents are taking on a wider range of roles – and erasing the distinction between human and non-human work.

News & Views

Zoomtopia 2024: Pumping Up the Jam with AI

Zeus Kerravala

October 09, 2024

The collaborative workplace vendor is integrating productivity-enhancing AI workflows across multiple offerings, all with the intent to save users’ time.

How HP Is Betting Big on Meeting the Needs of the Hybrid Workplace

Craig Durr

October 08, 2024

HP’s divisions are now unified under a single message—focusing on AI-powered workplace solutions to enhance employee fulfillment, especially in the commercial sector.

Building the Global Next-Gen Network

Nathan Eddy

October 08, 2024

The real key component of the next-generation global network isn’t what it looks like, but how organizations will be able to manage it.

What the EU AI Act Means for the Enterprise, Wherever It’s Located

Martha Buyer

October 07, 2024

In the same way entities that access, process, and hold data belonging to individuals or entities are held accountable under GDPR rules, these new EU AI rules will also apply to entities far beyond the boundaries of the EU itself.

How Calabrio’s Acquisition of Wysdom Boosted Customer Success

Sheila McGee-Smith

October 07, 2024

Context matters in customer interaction, and Calabrio’s AI-powered Bot Analytics software helps companies find the intent behind every customer request, then respond accordingly.

Transforming Digital Engagement: From Ordinary to Extraordinary

Blair Pleasant

October 04, 2024

Organizations need to develop digital engagement strategies and deploy best practices to meet customer expectations, maximize their digital investments, and achieve their business goals.

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