Sponsored By
Forrester Report: Total Economic Impact of IBM Watson AssistantForrester Report: Total Economic Impact of IBM Watson Assistant
Discover key findings on how IBM Watson Assistant has netted organizations a variety of quantifiable benefits.
September 14, 2021
1 Min Read
Sponsored Content
Click to download the resource
For this Total Economic Impact report, Forrester examined how four enterprises are benefiting from the use of IBM’s Watson Assistant conversational AI for customer self-service, employee self-service, and agent assist use cases. Read this in-depth analysis to discover Forrester’s key findings, including how Watson Assistant has netted organizations quantifiable benefits such as:
$23.9 million in savings
337% return on investment
10% reduction in handle time
and much more
Editor's Spotlight
Mar 17 - Mar 20, 2025
Mar 17 - Mar 20, 2025
As the #1 communications, collaboration and CX Conference and Expo in North America, we empower IT professionals to confront and overcome today's most pressing challenges. Attend Enterprise Connect and join thousands of like-minded peers building a framework for future success. You’ll walk away with rich learning experiences, invaluable connections, business opportunities, and inspiring insights. Register with Promo Code CONNECT25 to save $200 on Conference passes.
Learn More