No Jitter

Featured Content

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AI Rapidly Reshapes Contact Center Agents’ Responsibilities

Robin Gareiss

November 27, 2024

Agent Assist Helps Agents Drive Revenue—and Solve Customer Service Issues.

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Six Thoughts On the Talkdesk Analyst Summit

Zeus Kerravala

November 27, 2024

The recent event demonstrated the company’s successful strategy in targeting industry verticals, smoothing the way for virtual agents and navigating the business challenge of CX.

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Unpacking the Relationship Between Customer Satisfaction Scores and Shareholder Value

Dave Michels

November 25, 2024

New research shows there’s an argument to be made that good customer experience leads to better profits for shareholders.

News & Views

Beyond Core Capabilities: Six Key Considerations for Evaluating a Connected Workspaces

Beth Schultz

November 26, 2024

Ease of use is the top decision factor, but app integration, dashboards, AI capabilities, and other criteria come into play as well, according to Metrigy research.

What to Expect With the New Federal Communications Commission

Martha Buyer

November 26, 2024

The author of Project 2025’s chapter on telecom regulation is expected to be named as the FCC head next year. Here’s where he stands on everything from net neutrality to TikTok.

Empowering Businesses with Seamless Communications and Innovation in the Digital Age

Scott Murphy

November 25, 2024

The modern digital workplace can revolutionize enterprises.

No Jitter Roll: Microsoft Expands Multiple Partnerships

Hannah Warfel

November 22, 2024

Also, Accenture’s new Gen AI cybersecurity services and capabilities are announced.

Four Big Reasons to Use Video Interviews and Bonus Tips

Bobra S. Bush

November 22, 2024

Although AI can assist in culling through hundreds or thousands of resumes, hiring technology workers still requires spending time with the candidates to get to know them, and for them to get to know you.