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Concerns with Apple's New iPhoneConcerns with Apple's New iPhone

A big concern among iPhone users is the AT&T exclusivity agreement -remaining in force for at least another five years. Apple users not happy with AT&T--and I'm one of them -not really loyal to AT&T, but feeling more stuck, still want freedom of choice when it comes to carriers. I want the benefits of my iPhone but I sacrificed staying with a carrier that I liked, being Verizon, because my Apple desktop is glued to my iPhone.

Matt Brunk

June 11, 2008

3 Min Read
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A big concern among iPhone users is the AT&T exclusivity agreement -remaining in force for at least another five years. Apple users not happy with AT&T--and I'm one of them -not really loyal to AT&T, but feeling more stuck, still want freedom of choice when it comes to carriers. I want the benefits of my iPhone but I sacrificed staying with a carrier that I liked, being Verizon, because my Apple desktop is glued to my iPhone.

A big concern among iPhone users is the AT&T exclusivity agreement -remaining in force for at least another five years. Apple users not happy with AT&T--and I'm one of them -not really loyal to AT&T, but feeling more stuck, still want freedom of choice when it comes to carriers. I want the benefits of my iPhone but I sacrificed staying with a carrier that I liked, being Verizon, because my Apple desktop is glued to my iPhone.The biggest killer of Apple, is Apple themselves. Apple still remains at the bottom of the barrel in the green movement in spite of their improvements. Coming out with a new iPhone that corrects ALL the issues of old iPhones and delivers the same capabilities via software updates is an expectation and a reasonable one.

In that list of issues: I still experience iPhone rub and just to try and "think different," I changed my behavior to using my iPhone in my right hand vs left. iRub still occurs- when it occurs using my left hand, callers get the digit 3 in the ear; when it occurs using my right hand- I end up muting the microphone and callers can't hear me.

Because users are "users" and I know something must be wrong with me- how I'm using the iPhone--I think that the audio level of the iPhone is too low, even though I keep it turned UP all the way (audio level is also why I hold it so close). Maybe it's age and hearing loss from all those tones and experiences using a butt set all those years. But then, maybe it's the flat iPhone and maybe Apple does need to turn up the audio. Either way- my desk phones don't cause these issues! As for the Apple headset- it's either Apple or nothing. and I stopped using their headset because- it dies prematurely, falls out of my ear (human heat - expansion and contraction)--or is it that my ear is the wrong size?

So Apple, don't tell me I need to buy a new iPhone or insult me with a coupon giving me a hundred dollar store credit. Instead, step up and do what you (Apple) guys normally do, and that is deliver above and beyond the expectations of the existing customers. Whether or not this means giving up tight controls by Apple remains to be seen. We can be a forgiving lot, maybe even for five more years.

About the Author

Matt Brunk

Matt Brunk has worked in past roles as director of IT for a multisite health care firm; president of Telecomworx, an interconnect company serving small- and medium-sized enterprises; telecommunications consultant; chief network engineer for a railroad; and as an analyst for an insurance company after having served in the U.S. Navy as a radioman. He holds a copyright on a traffic engineering theory and formula, has a current trademark in a consumer product, writes for NoJitter.com, has presented at VoiceCon (now Enterprise Connect) and has written for McGraw-Hill/DataPro. He also holds numerous industry certifications. Matt has manufactured and marketed custom products for telephony products. He also founded the NBX Group, an online community for 3Com NBX products. Matt continues to test and evaluate products and services in our industry from his home base in south Florida.