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No Jitter Research: 2017 Cloud Communications SurveyNo Jitter Research: 2017 Cloud Communications Survey

Explore the results of No Jitter’s third-annual cloud communications survey.

Beth Schultz

September 28, 2017

12 Slides
No Jitter Research: 2017 Cloud Communications Survey

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For the third year running, No Jitter has taken the pulse of our enterprise audience regarding the use of and attitude toward cloud communications services. The 2017 survey, conducted in July and August, drew responses from 205 enterprise IT professionals, roughly 60% of whom use one or more cloud communications services. Year-over-year analysis shows use of UC-as-a-service (UCaaS) options on a strong upward trend, as well as continued interest in contact center-as-a-service (CCaaS) and cloud-based PBX/call control services. Click through for an deeper dive at these and other findings.

Explore the results of No Jitter’s third-annual cloud communications survey.

About the Author

Beth Schultz

In her role at Metrigy, Beth Schultz manages research operations, conducts primary research and analysis to provide metrics-based guidance for IT, customer experience, and business decision makers. Additionally, Beth manages the firm’s multimedia thought leadership content.

With more than 30 years in the IT media and events business, Beth is a well-known industry influencer, speaker, and creator of compelling content. She brings to Metrigy a wealth of industry knowledge from her more than three decades of coverage of the rapidly changing areas of digital transformation and the digital workplace.

Most recently, Beth was with Informa Tech, where for seven years she served as program co-chair for Enterprise Connect, the leading independent conference and exhibition for the unified communications and customer experience industries, and editor in chief of the companion No Jitter media site. While with Informa Tech, Beth also oversaw the development and launch of WorkSpace Connect, a multidisciplinary media site providing thought leadership for IT, HR, and facilities/real estate managers responsible for creating collaborative, connected workplaces.

Over the years, Beth has worked at a number of other technology news organizations, including All Analytics, Network World, CommunicationsWeek, and Telephony Magazine. In these positions, she has earned more than a dozen national and regional editorial excellence awards from American Business Media, American Society of Business Press Editors, Folio.net, and others.

Beth has a bachelor’s degree in journalism from the University of Illinois, Urbana-Champaign, and lives in Chicago.