Getting Unstuck from Legacy Contact Center SystemsGetting Unstuck from Legacy Contact Center Systems
In this Enterprise Connect Research report, discover why cloud is the clear choice for organizations that have made customer experience a competitive strategy.
December 11, 2019
Sponsored by Genesys
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Contact centers of all sizes are reaping the rewards of migrating to the cloud, whether they’ve gone all-in or have taken a hybrid approach. Without trading off cost efficiencies or security, their contact center operations are more agile, the services they deliver more cohesive, and the customer engagements they produce much more fruitful than possible when running on-prem systems. In this Spotlight report, produced by Enterprise Connect Research and sponsored by Genesys, discover why cloud is the clear choice for organizations that have made customer experience a competitive strategy. You’ll learn:
How enterprises are approaching contact center deployment models, from Enterprise Connect survey research
What role analytics and AI play in streamlining and optimizing customer interactions
