Contact Centers, AI, Security Highlight Best of Enterprise Connect FinalistsContact Centers, AI, Security Highlight Best of Enterprise Connect Finalists
Many of the products will be announced closer to Enterprise Connect, but the judges are impressed with what they’ve seen so far from the field.
February 10, 2023
The finalists have been announced for the prestigious Best of Enterprise Connect awards, and while we can’t reveal as much about them as we’d like, it’s clear that innovation is thriving in areas including contact centers, AI, and security.
About half of the products selected by the Best of EC judges are due for later announcement dates – many during Enterprise Connect the week of March 27. So we can’t yet reveal exactly what these products are, or why they’re innovative. But rest assured, the judges were impressed with the 48 qualified entries received for the award competition.
Here are the Finalists for the Overall and category awards:
OVERALL Best in Enterprise Connect
AWS--AWS End User Computing, which features Zoom media optimization for VDI, multi-region resilience, passwordless authentication, and Amazon WorkSpaces Streaming Protocol (WSP) remote access
Bandwidth--For a product to be announced in March
Five9--For a product to be announced at a later date
PolyAI--PolyAI Customer-Led Conversational Assistant (latest release)
SpeechLogix--For a product to be announced later this month
Theta Lake--Theta Lake Risk and Compliance Suite, which provides compliance and security for modern collaboration platforms and enables organizations to expand their use of communication platforms – for video, voice, documents, and chat content
Best Innovation in Customer Experience
Bandwidth--For a product to be announced in March
Cognigy--For a product to be announced at a later date
Genesys--For a product to be announced in March
NICE--Enlighten XO + AutoFlow, which automates bot training and creation with AI-determined intents, conversation paths, and utterances derived from real human conversations.
PolyAI--PolyAI Customer-Led Conversational Assistant (latest release)
Best Innovation for Employee Experience Management
Cyara--Botium, an all-in-one automated quality assurance platform to assure, maintain and monitor voicebots, chatbots and conversational AI
Microsoft--For a product to be announced in March
Owl Labs--Meeting Owl 3, which uses a 360-degree camera, microphone, and speaker, which automatically zoom in on speaking meeting participants through audio and visual cues, creating an immersive experience for hybrid teams
Vonage--For a product to be announced in March
Vyopta--For a product to be announced in March
Best Innovation for Accessibility
Zoom--Zoom Virtual Agent, which can feature live transcription technology for customers with hearing loss
Most Innovative Use of AI
PolyAI--PolyAI Customer-Led Conversational Assistant (latest release)
Theta Lake--Theta Lake Risk and Compliance Suite (see above)
The winners will be announced on Tuesday, March 28, 9 a.m. ET, on the keynote stage at Enterprise Connect.
The judges for this year’s awards are:
Nerys Corfield, Director, Injection Consulting
Elizabeth English, Founder and Lead Consultant, EE and Associates
Beth Schultz, VP of Research and Principal Analyst, Metrigy
Melissa Swartz, Founder, Swartz Consulting
