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Avaya's Guest Media HubAvaya's Guest Media Hub

Guest Media Hub is described as "iPhone look and feel," and I would go further to say at least in size, it is somewhere between an iPod Touch and the coming iPad.

Sheila McGee-Smith

March 23, 2010

2 Min Read
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VoiceCon, OrlandoGuest Media Hub is described as "iPhone look and feel," and I would go further to say at least in size, it is somewhere between an iPod Touch and the coming iPad.

VoiceCon, OrlandoIn October 2009 Avaya first demonstrated its "Guest Media Hub," an in-room communication device specifically built for the hospitality industry, at a technology expo in the Middle East. On the first night of VoiceCon, at a reception for press and analysts, we not only got our first look at the device, but got to play with it a bit. Guest Media Hub is described as "iPhone look and feel," and I would go further to say at least in size, it is somewhere between an iPod Touch and the coming iPad.One of my tests was to go to the soft keypad and dial a number with my usual speed. No hiccups. The hub also comes with up to 4 DECT handsets, so that is not the only way to dial. Up to five handsets can be configured for a single Communication Manager license and, if desired, the device can replace the room alarm clock or radio. I had Avaya play an MP3 music file to listen to the fidelity of the speaker and even in a crowded, noisy ballroom it beat most alarm clocks I've used in hotel rooms.

In the old days, the adage was that a picture is worth a thousand words. I'm not sure how many words a video is worth but in the attached video, Daryl Page--Global Leader for Retail, Hospitality & Leisure at Avaya--shows off the new device.

If you're interested in learning more, the Avaya Guest Media Hub has its own Twitter page (avguestmediahub). Okay, now I've officially heard everything.VoiceCon, OrlandoGuest Media Hub is described as "iPhone look and feel," and I would go further to say at least in size, it is somewhere between an iPod Touch and the coming iPad.

About the Author

Sheila McGee-Smith

Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services.

McGee-Smith Analytics works with companies ranging in size from the Fortune 100 to start-ups, examining the competitive environment for communications products and services. Sheila's expertise includes product assessment, sales force training, and content creation for white papers, eBooks, and webinars. Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, enterprise telephony, data networking, and the wireless market. She is a frequent speaker at industry conferences, user group and sales meetings, as well as an oft-quoted authority on news and trends in the communications market.

Sheila has spent 30 years in the communications industry, including 12 years as an industry analyst with The Pelorus Group. Early in her career, she held sales management, market research and product management positions at AT&T, Timeplex, and Dun & Bradstreet. Sheila serves as the Contact Center Track Chair for Enterprise Connect.