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The UC Land Grab is About to BeginThe UC Land Grab is About to Begin

The evolving Unified Communications industry is reshaping the communications marketplace. The changes create challenges for some vendors and opportunities for others. The legacy vendors are scrambling to revise their business models, and all of the major vendors, both legacy and emerging, are looking at how to flesh out their UC product portfolios.

Jim Burton

June 27, 2008

8 Min Read
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The evolving Unified Communications industry is reshaping the communications marketplace. The changes create challenges for some vendors and opportunities for others. The legacy vendors are scrambling to revise their business models, and all of the major vendors, both legacy and emerging, are looking at how to flesh out their UC product portfolios.

The evolving Unified Communications industry is reshaping the communications marketplace. The changes create challenges for some vendors and opportunities for others. The legacy vendors are scrambling to revise their business models, and all of the major vendors, both legacy and emerging, are looking at how to flesh out their UC product portfolios.One thing is clear: We're going to see more acquisitions. None of the vendors can offer all of the piece-parts that are required in a UC future, and there's neither the time nor the human resources for each of the vendors to "roll their own."

At one level, there's nothing new about this. If you think about Cisco or IBM, for example, their respective UC offerings run off platforms that came through acquisition: Cisco purchased Selsius Systems and IBM bought Lotus. When you add Microsoft into the mix, you see the critical role that M&A activity has played in getting them positioned for UC. Here's a recap of some of their acquisitions:

  • Microsoft: PlaceWare, Groove Networks, media-streams.com, Tellme Networks and Parlano.

  • Cisco: Selsius Systems, GeoTel Communications, Vovida Networks, Active Voice's UM product, Latitude Communications, dynamicsoft, Orative and WebEx.

  • IBM: Lotus Development Corporation, Databeam, Ubique and WebDialogs.

    From my conversations with CEOs of the UC vendors, it's clear that they recognize the importance of M&A and strategic partnering. At VoiceCon Orlando 08, the UCStrategies.com team held an evening social function that included the top leadership of major UC vendors and start-ups. Both groups found that mix to be very useful and, it wouldn't surprise me if some of the companies that began their conversations that evening wind up formalizing close working relationships in the near future.

    With two decades of experience with communications M&A, I can tell you that there's been an incredibly high level of activity during the past two years. Traditionally, the biggest challenge involves potential partners finding each other--small companies and startups either can't find the right people in the big companies to talk to or can't get their attention; big companies have so many irons in the fire, they can't work with as many companies as they would like.

    I think this is about to change; we are entering a Unified Communications "land grab." Now that vendors have validated the UC market, it is time to compete. Enterprise customers want to keep the number of vendors they work with down to a reasonable number, which requires a balance between engaging with more vendors and implementing some UC components that are not best of breed. The major vendors understand this, and some are building up their capability to go out into the market and grab the best available UC "land" to complement their UC strategy. This creates a challenge to enterprise customers--they need to be alert to how their vendors are proceeding with their partnering and acquisitions.

    But it's certainly a good time to be a small company/start up in UC, provided that they begin to take the necessary steps that will make them an attractive partner and/or acquisition target. The UC land grab will determine the ultimate success and failure of vendors--both the acquirers and acquirees.

  • Cisco: Selsius Systems, GeoTel Communications, Vovida Networks, Active Voice's UM product, Latitude Communications, dynamicsoft, Orative and WebEx.

  • IBM: Lotus Development Corporation, Databeam, Ubique and WebDialogs.

    From my conversations with CEOs of the UC vendors, it's clear that they recognize the importance of M&A and strategic partnering. At VoiceCon Orlando 08, the UCStrategies.com team held an evening social function that included the top leadership of major UC vendors and start-ups. Both groups found that mix to be very useful and, it wouldn't surprise me if some of the companies that began their conversations that evening wind up formalizing close working relationships in the near future.

    With two decades of experience with communications M&A, I can tell you that there's been an incredibly high level of activity during the past two years. Traditionally, the biggest challenge involves potential partners finding each other--small companies and startups either can't find the right people in the big companies to talk to or can't get their attention; big companies have so many irons in the fire, they can't work with as many companies as they would like.

    I think this is about to change; we are entering a Unified Communications "land grab." Now that vendors have validated the UC market, it is time to compete. Enterprise customers want to keep the number of vendors they work with down to a reasonable number, which requires a balance between engaging with more vendors and implementing some UC components that are not best of breed. The major vendors understand this, and some are building up their capability to go out into the market and grab the best available UC "land" to complement their UC strategy. This creates a challenge to enterprise customers--they need to be alert to how their vendors are proceeding with their partnering and acquisitions.

    But it's certainly a good time to be a small company/start up in UC, provided that they begin to take the necessary steps that will make them an attractive partner and/or acquisition target. The UC land grab will determine the ultimate success and failure of vendors--both the acquirers and acquirees.

  • IBM: Lotus Development Corporation, Databeam, Ubique and WebDialogs.

    From my conversations with CEOs of the UC vendors, it's clear that they recognize the importance of M&A and strategic partnering. At VoiceCon Orlando 08, the UCStrategies.com team held an evening social function that included the top leadership of major UC vendors and start-ups. Both groups found that mix to be very useful and, it wouldn't surprise me if some of the companies that began their conversations that evening wind up formalizing close working relationships in the near future.

    With two decades of experience with communications M&A, I can tell you that there's been an incredibly high level of activity during the past two years. Traditionally, the biggest challenge involves potential partners finding each other--small companies and startups either can't find the right people in the big companies to talk to or can't get their attention; big companies have so many irons in the fire, they can't work with as many companies as they would like.

    I think this is about to change; we are entering a Unified Communications "land grab." Now that vendors have validated the UC market, it is time to compete. Enterprise customers want to keep the number of vendors they work with down to a reasonable number, which requires a balance between engaging with more vendors and implementing some UC components that are not best of breed. The major vendors understand this, and some are building up their capability to go out into the market and grab the best available UC "land" to complement their UC strategy. This creates a challenge to enterprise customers--they need to be alert to how their vendors are proceeding with their partnering and acquisitions.

    But it's certainly a good time to be a small company/start up in UC, provided that they begin to take the necessary steps that will make them an attractive partner and/or acquisition target. The UC land grab will determine the ultimate success and failure of vendors--both the acquirers and acquirees.

    From my conversations with CEOs of the UC vendors, it's clear that they recognize the importance of M&A and strategic partnering. At VoiceCon Orlando 08, the UCStrategies.com team held an evening social function that included the top leadership of major UC vendors and start-ups. Both groups found that mix to be very useful and, it wouldn't surprise me if some of the companies that began their conversations that evening wind up formalizing close working relationships in the near future.

    With two decades of experience with communications M&A, I can tell you that there's been an incredibly high level of activity during the past two years. Traditionally, the biggest challenge involves potential partners finding each other--small companies and startups either can't find the right people in the big companies to talk to or can't get their attention; big companies have so many irons in the fire, they can't work with as many companies as they would like.

    I think this is about to change; we are entering a Unified Communications "land grab." Now that vendors have validated the UC market, it is time to compete. Enterprise customers want to keep the number of vendors they work with down to a reasonable number, which requires a balance between engaging with more vendors and implementing some UC components that are not best of breed. The major vendors understand this, and some are building up their capability to go out into the market and grab the best available UC "land" to complement their UC strategy. This creates a challenge to enterprise customers--they need to be alert to how their vendors are proceeding with their partnering and acquisitions.

    But it's certainly a good time to be a small company/start up in UC, provided that they begin to take the necessary steps that will make them an attractive partner and/or acquisition target. The UC land grab will determine the ultimate success and failure of vendors--both the acquirers and acquirees.

About the Author

Jim Burton

Jim Burton is the Founder and CEO of CT Link, LLC. Burton founded the consulting firm in 1989 to help clients in the converging voice, data and networking industries with strategic planning, mergers and acquisitions, strategic alliances and distribution issues.

 

In the early 1990s, Burton recognized the challenges vendors and the channel faced as they developed and installed integrated voice/data products. He became the leading authority in the voice/data integration industry and is credited with "coining" the term computer-telephony integration (CTI). Burton helped companies, including Microsoft and Intel, enter the voice market.

 

In the late 1990s, venture capitalists turned to Burton for help in evaluating potential investments in IP PBX start-ups. He went on to help these and other companies with strategic planning and partnering, including NBX (acquired by 3Com, Selsius (acquired by Cisco), ShoreTel (acquired by Mitel), and Sphere Communications (acquired by NEC). Burton was an investor and co-founder of Circa Communications, an early leader in IP phones. Circa was acquired by Polycom and helped them become a leader in the IP phone market.

 

In the early 2000s, Burton began focusing on wireless services and technologies. In 2005 Burton started helping vendors with their Unified Communications strategy, and in 2006, along with several colleagues, created a website, UCStrategies.com, to provide information for enterprise customers and vendors. In 2018 UCStrategies became BCStrategies to help enterprise customers plan for digital transformation.

 

Burton’s primary focus is to help clients develop strategic partnerships. He helps companies partner with Amazon, Cisco, Google, IBM, and Microsoft with a focus on cloud communications, team collaboration, AI, ML, virtual & augmented reality, and mobility.