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When Mobile and Cloud CollideWhen Mobile and Cloud Collide

With the huge increase in BYOD, enterprises need a thin client configuration on mobile devices.

Sheila McGee-Smith

September 1, 2011

2 Min Read
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With the huge increase in BYOD, enterprises need a thin client configuration on mobile devices.

Few would argue that in the past few months mobility has joined cloud as the subject of continuing conversation in the communications business. Not being particularly focused on either topic directly, I see that half of my postings since June have one or the other word in the title.

So when the Cisco PR machine approached me about a briefing on the mobile cloud, my first reaction was, Why haven't these two been brought together before now? The answer is that these discussions have been taking place, but perhaps not with the buzz that Cisco is hoping to create with a piece of recent research.

Today, Cisco announced results of what they are calling the first industry research on Mobile + Cloud. The study was undertaken by Cisco IBSG (Internet Business Solutions Group), an internal strategy consulting organization that works with lead Cisco customers on a relatively small number of engagements each year (~20) that help identify market transitions and ultimately provide thought leadership for the rest of Cisco (as it makes product and market investment decisions), as well as the industry in general.

Cisco IBSG surveyed mobile business users "to understand mobile cloud behaviors and preferences." Specifically, the study sought to understand current and future needs with respect to the mobile cloud, and preferences for paying for mobile cloud services, with an eye towards determining the size of the market for both Cisco and its carrier customers.

Of the top 5 predictions for mobile cloud that came out of the research, the one that seems most intriguing to me is that by 2012, dual persona capabilities on mobile devices will begin to blur professional and personal boundaries. When I asked Cisco IBSG's Scott Puopolo to add some color to that prediction he said that if you ask users today, 20% say they are already using their devices that way. Think of vendor-specific mobile soft clients; all the enterprise communications vendors have some flavor of this, usually where they must build device-specific versions for RIM, iPhone, Nokia, etc.

With the huge increase in a "bring your own device" (BYOD) model, enterprises need to have multiple versions to keep up with their users. The answer is a thin client configuration on mobile devices. If you combine that with a cloud paradigm, enterprise-specific data resides in the cloud, so if you lose your phone, nothing is lost. Calendaring, contact lists and other data remains secure.

The notion of thin clients enabling the mobile cloud dovetails with a message shouted loud and clear at Dreamforce this week--the future that Salesforce.com is betting on is HTML5. From the re-tweet I got from a Cisco manager when I shared this message on Twitter yesterday, I'd say that's a direction Cisco agrees with.

About the Author

Sheila McGee-Smith

Sheila McGee-Smith, who founded McGee-Smith Analytics in 2001, is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services.

McGee-Smith Analytics works with companies ranging in size from the Fortune 100 to start-ups, examining the competitive environment for communications products and services. Sheila's expertise includes product assessment, sales force training, and content creation for white papers, eBooks, and webinars. Her professional accomplishments include authoring multi-client market research studies in the areas of contact centers, enterprise telephony, data networking, and the wireless market. She is a frequent speaker at industry conferences, user group and sales meetings, as well as an oft-quoted authority on news and trends in the communications market.

Sheila has spent 30 years in the communications industry, including 12 years as an industry analyst with The Pelorus Group. Early in her career, she held sales management, market research and product management positions at AT&T, Timeplex, and Dun & Bradstreet. Sheila serves as the Contact Center Track Chair for Enterprise Connect.